Home-Tech

Tim D.

I had Home Tech come out and check a thermostat that was not working that they installed. This was the second time this Thermostat had stopped working. The first time it was under warranty and we had the service contract with them and there was no charge. We had really poor service with them though there service contract and decided not to renew it. The Thermostat went bad again but was still under warranty. They charged us $99.00 service call and $122.00 for a temporary one till they could get a new one for us under the warranty. They than called us back that our thermostat had come in but wanted an additional $53.00 to install it and that we would only get $87.00 credit for the thermostat that the balance was labor of the $122.00 they had charged us already. So they misled us and the result is we have a Thermostat that we never wanted thinking it was just tempory that cost us $221.00, and if we followed thought with what they wanted we would have paid $274.00 for a Thermostat to be replaced that was under warranty. Shame on them for such unethical practice's

Jennifer T.

I called Home Tech as I found them on Google when looking for dryer repair. I was told the $99 service call fee would be waived if I did the """"service contract"""". This is very misleading. Come to find out that """"service contract"""" means their appliance maintenance plan(over $300/year) . I never was looking for that, I wanted my dryer fixed. I had to pay the $99 and then the quote to fix the dryer was $230. So $330 total for a dryer repair. Needless to say, we didn't do the repair with them. What a waster of $99. I called to speak to someone about a refund and waited 10 days, no call back. I finally called again and was told I was not getting the $99 fee back. Most honest companies will waive the fee if you do the repair. Read the fine print with this one. Never again. Use your local handyman and keep your money in someone else's pocket.

Lloyd S.

I've had a Home-Tech maintenance plan for years and I think it is a good value for the peace of mind it affords... would have given 5* but they dropped the ball and left us, a family of 5, without a dryer for 4 weeks. Other than that one experience they have always gotten our repairs done quickly and staff has always been professional and friendly.

Dave C.

The very worst service I have ever used. Charged $99.00 to drive out and look at an oven, took one picture and left, but not before giving me a bill for absolutely NO WORK DONE! The tech said shouldn't be a problem to fix the hinges, that I would hear back from the office that day to schedule the repair. They didn't call me back until the next evening, then said """"we can't help you with the repair"""". home tech IS A BIG RIP-OFF! They actually deserve 0 stars.

Photo J.

A few years ago Home-Tech over pressurized my AC unit and 2 weeks later it died. Home-Tech was right there to sell a new unit. I called and talked to the General Manager, I wrote to them, THEY IGNORED ME. I would NEVER RECOMMEND THESE PEOPLE! They are many much more reputable companies - KEEP LOOKING!

Chip D.

Shady business practices: Home-Tech, Totally took advantage of my 95 year old mother I write this because I really believe that Home-Tech ripped off my 95 year old mother. Their unfair and shady business practices show their real character and what they think about their customers. My mom who has actually been a long term customer of Home-Tech and has done business with them for many years. She recently needed a new home air conditioner and purchased it from the people who she had been doing business with over many years, Home-Tech. After a year and a half the air conditioner broke down. Of course right after the warranty ran out. Well OK, parts are covered, we just have to pay the labor to replace the MAJOR COMPONANTS (Blower motor and Module) of her air handler, the part of the unit that is in the attic. Here is where the shady part comes into play. Their first trip was to diagnose the problem and they charged her by charging her a trip charge, $159.00 and then so much, $35 for every 15 minutes thereafter. Again OK it was after hours and it is the middle of July (2017) but it still wound up being $194.00 to tell her that they sold her something defective. They spent a total of 35 minutes at her house FOR $195.00. That includes arriving, set up, diagnosis, and paperwork and clean up, everything 35 minutes, $195.00. Pretty high but OK. Now that they know what's wrong they say it was going to be another $389.00 to replace the defective blower motor and the module. So that was kinda of a hard pill to swallow considering of the age of the unit, but it was the middle of July and my 95 year old mother needed air condition. So OK (again) go ahead. I thought it was an obscenely high price and said so. She asked to make sure she was only paying the labor portion and not parts because it was so high. We talked and I picture the tech coming to her home and having to work in the furnace of the attic, struggling to replace the motor. With their service rates are $159.00 trip charge and $35.00 for every fifteen minutes thereafter. I figure the price is so high because he is going to have to spend a couple of hours up there. BOY WAS I WRONG!! He spent just 10 minutes repairing her unit and 20 minutes on everything else (set up, clean up and paperwork) so $389.00 for 30 minutes!!! I thought what the heck is going on here. So I called. I was not able talk to anybody but I was able to leave a message for the Service Manager, Ryan Thibaudeau and waited for a call back. Well no call back that day so I decided to go by the office to discuss my concerns. I was able to speak to Ryan and he apologized that he was too busy to call me back but we could talk about my concerns. I asked for his help in understanding the charges and maybe some assistance for my 95 year old mother who has been a long term customer of theirs. We spoke about what happened and all of a sudden it changed from hourly rates to a Flat Rate to change the parts. That was the first time anybody said anything about the change of rate from trip/hourly to flat rate. Really $389.00 for 30 minutes of work. Well not really, again we need to talk about set up, clean up and paperwork. My mother said he was in the attic for less than 10 minutes. If someone, anyone had said it was a flat rate charge of $389.00 for the work I would have defiantly shopped that price. It sounds like they are charging me for the parts too. He said he could not do anything for me but he would talk to his manager and call me back the following day with their decision about my request for assistance. So I waited for Ryan to call back. The next day goes by and I guess Ryan is too busy to call me back again. At the end of the next day Ryan called me back and said he had talked to Tom Rohde the General Manager and they decided that there was nothing they would do about their charges and that the charges would stand. I told him I was unhappy and that I was not going to be silent about this and his response was to tell me that the President of Home-Tech thinks they did not charge her enough... What? Really? Didn't charge her enough? What kind of business are they running here? I dare say if they would do that type of business practice to my 95 year old mother, they are doing it to others too. Buyer Beware!! Home-Tech is Shady and should not be trusted. Shame on you Home-Tech. Do not do business with this shady company, but if you do don't let them rip you off like they did my 95 year old mother.

Paul T.

They are the best. Every time I have needed them they are """"johnny on the spot"""". I couldn't recommend them enough. A/C, appliances, hot water heater, plumbing and electric.

Molly R.

Visit after visit - my response is still... WHAT WOULD WE DO WITHOUT HOME-TECH? We have an English Bulldog and air conditioning during the summer months is a NEED to have, not a nice to have for him. Our AC unit is about 10 years old, and instead of recommending we buy a new one, they are still coming out to service our unit. We do have a service agreement on all appliances in our home with them, but air is the only we've needed to call on. Three years later, we are still VERY happy Home-Tech customers. I'd recommend them to anyone out there!

Robert D.

I just had a technician at my home to trouble shoot a refrigerator problem. When i made the appointment i was very specific with the agent about charges. They told me it would cost $99 for the visit plus parts should i do the repair. When the technician arrived he informed me that the fee is $99 for 15 minutes and $35 for every 15 minutes after plus the cost of the repair. This is classic bait and switch approach! buyer beware!!!!!!

Rosemarie A.

Dave came out today to perform annual service on the A/C and check out a problem with my washer. In the three years I have been with Home Tech I find the techs to be prompt, courteous, knowledgeable. They are good at communicating when they will be there to fix problems. I am pleased with service I have received.