Holt Plumbing

Hunter C.

Had appointment scheduled after 2:00pm and the day of scheduled service was called by a woman asking if they could come early around 12:30. We told her that we could not meet at that time, as the appointment had been set for a week for after 2:00 pm . She then called back and left a message at 1:45pm that if we did not call her back in a few minutes they would have to reschedule . Called her back at 1:56 pm informing her that we have been home waiting for their plumber to show up and she informed me that they had taken us off the schedule . This woman was very starchy and not very accommodating at all and really just wanted me off the phone . Would not recommend their plumbing business . Need to hire different PR representative instead of ""starchy Martha"".

Elizabeth N.

Just terrible. They've failed to show on us three times now. No explanation... we say ""please come anytime after 10am"", by 11am they say ""we will be there within the hour"", still not there after 12pm, at 2pm they say ""we are en route"", at 4:30pm they will no longer answer their phones. Worst service ever.

Jeff S.

Holt plumbing sent a plumber to our grandmother's house. We had been cleaning it out to get ready for an estate sale. The tech noticed 2 guns we had there and asked my mother if ahe would sale them. She said no they were being handed down. As the day went along hr asked my mother to run to lowes 5 minutes away. Total 15 minutes and she returned with the part he needed to finish. He askes her to leave a review that said he rocks. Instead Im here to say he's a thief. Both guns were missing 10 minutes after he left when my mother went to the back of the house. Never ever use this company for anything. If I could give a zero star I would. Don't be the next victim.

Bert C.

I used Holt Plumbing for the first time today.
David had a challenging problem to solve. He was very good and worked hard to solve my issue. He did a great job that previous plumbers didn't want to do. I am pleased with Holt Plumbing and they will now be my go to plumber of choice.
Antioch, Tn.

chang l.

This is best plumbing in town.
I was an emergency because my both restrooms are clogged for a couple days.
I called Holt and schedulled 2 days later which is the earliest one. But, the next day morning Holt called me and schedulled the day morning and shawn came and broke through in 30 min.
The price was reasonable and very kind and explained so well. That was phenomenal service. Two thumbs up.

Alan H.

This has been a miserable experience. They did a decent job replacing a hot water heater, but on 4 separate trips out to service a sewage pump in the basement they have completely failed to repair the issue. When I called them the first time I made a point of saying that I needed the sewage pump to be completely fixed, no matter what it took. They assured me they were experienced in fixing these types of pumps, but after 4 trips there is still sewage gas leaking out into the basement. I've spent $650 so far and now on the fourth trip they say that ""the lid to the tank is rotten"" and they want me to spend another $585 to repair that. I had Hiller Plumbing come out and look and the guy said there's nothing wrong with the lid at all.

The worst part about dealing with Holt Plumbing is that once you have an issue, they go completely into silent mode. No one will return your calls or emails. When I do talk to someone they then say things like ""well, we don't guarantee any work on those sewage pumps anyway."" This is after the fact. They neglect to tell you that before they send you a bill for the previous work that didn't fix anything.

Jacobia D.

I utilized the after hours services for a plumbing issue. I had attempted to make a repair myself that obviously went wrong and left water going everywhere. I called and with an hour Donovan showed. The customer service was excellent. He explained my issue, why it happens and repaired it. As an added bonus, he took the time to educate me about what he was doing and how to repair it myself for the next time. (I obviously will call Holt again). I have used other plumbing services and was disappointed at the pressure to sell you additional services. I will use Holt again.

Jason J.

Wow, what a horrible experience with a plumbing company. I was contacted directly by them to rebuild my backflow unit. The technician, Michael, comes in with an attitude and a medium size pair of channellock pliers . He let me know that he could not remove the cap and that my initial estimate of $245 was no longer good and that the new price would be $795. That if I did not agree he would shut my water off and that I will have to pay $85 just for his time. I asked if I could get him a pipe wrench so that he could thoroughly try to remove the cap and that if I can help him break it free to which I was told he knows what he is doing. The cap can easily be removed with a small amount of effort. Price gauging and threatening of clients is not acceptable. I did call company and give them the opportunity to make it right before posting the review. I will now have to pay Metro water for a reschedule. If I can rate this experience a 0, I most definitely would!

James P.

Poor workmanship for a svc company. What really gets me about this is that my wife tried 2 time to tell the guy ""plumber"" where the line was and she was blown off like What's this lady trying to tell me about how to do my job. Finally listened a BAM there was the line

Frank Z.

I've used Holt on a few occasions and they never fail to disappoint. Either they send inexperienced plumbers that require multiple trips for OBVIOUS simple problems or they can't find your appointment despite multiple confirmations throughout the day. They're incompetent and lack the skills. Go elsewhere