Hoffmann Brothers

Shannon G.

I had Hoffman do the plumbing in a bathroom renovation. First off I was told this project would take 4 days. From start to finish it was more like 5 weeks because they failed to pull correct permits putting all work to a stop for weeks. They did the new plumbing correctly (I think-nothing has broken yet at least) but installation of every fixture was done incorrectly. I have had to go in and fix both the stopper in the sink as well as my shower valve, and install a new toilet seat because they cracked the original one which I had bought. Easy fixes but wtf am I paying over $10k for then? Additionally they had a subcontractor come in for portions of construction. He put a material in my shower for waterproofing prior to tiling which was a bright pink color. Due to his carelessness I now have hot pink splattered permanently all over my brand new tub. My family has used Hoffman before in the past and had great experiences which is why I chose them for this project but I deeply regret it.

Erin S.

I own 2 4-plex buildings, and my experience with Hoffmann has been lacking, to say the least. We've had a building where the heat suddenly stops working. They've been out 7 different times to address this issue, and we've spent $1000s.

It's winter, and I want to make sure my tenants have heat. On the sixth visit, they determined it was a metering issue (an issue for the gas company). The gas company determined it was a line issue, so I called Hoffmann back. At this point, it was a Friday. They said they could do after-hours service for $250 which I was happy to pay.

As soon as the technician arrived, before inspecting, he determined it wouldn't be something he could do because they run a 'skeleton crew' after hours. His boss also informed him we still owed $250 even though he didn't perform any services.

This lack of communication has been incredibly frustrating, and I feel as though they take advantage of people needing heat in the middle of winter.

Chris S.

Hired an electrician from Hoffman and set an appointment on their first available day over a week out. They don't even give you a time window for service - any time the given day is possible. Got a call at 1pm on my appointment day saying they were too busy and needed to reschedule. If you're not properly staffed to handle a booked appointment then why offer one? I get that unexpected repairs can take longer than anticipated but giving a client an entire day window should mean that you will be there regardless. I took an entire day off work to be home for the appointment and now a day is wasted.

Melissa E.

Called Hoffman Brothers about our gas oven leaking. Set up an appointment with ease and scheduled someone to come out. John L came out and saw it was an igniter issue. Replaced the igniter, no dice. Didn't give up and saw the igniter was faulty. Went somewhere local and got a new one, installed it without issue. He was making conversation the whole time and was extremely friendly. While he was here, he explained everything he was doing and why he was doing it. Technicians like him will definitely bring me back to this company when I need their services again!

Mike F.

Made an appointment 2.5 weeks out. Called at 2:30pm the day of the appointment telling me that they weren't coming.

Anton A.

Outrageous prices. Replacing the motor (actually just the ECM part that does not require motor removal) under warranty = $400 + $95 for service visit.
Poor communication, waited for the service man to come over today, never showed up and didn't even call to inform.

Peter G.

These guys are the real adult service. They take your calls, they show up when they say they are going to, they fix things.

I have an old house, with lots of system issues to solve. First one, previous owner (PO) put a new fancy boiler in the 100 yo house, and half the radiators don't work. Hoffmann has real boiler pro's on staff and they came out, figured out the problem and got me heat. The boiler install had to be $35k or $40k, and the company that installed it didn't get it working for the PO, and on a service call, had no idea how to address the problem. Cost some money, needed a new pump, and some diagnostics. But, heat in all the bedrooms is worth it.

Next, Adam the electrician came and hooked up 220 power to my garage. Before it had only 120v. Nice work.

Just had them install a new AC system, with a couple Mitsubishi mini-splits in my porches. Looking forward to AC in the summer now. lol

You have to pay them, but this is the kind of professional service you hope for. I read other reviews, and people have written, I could buy those parts and do it myself for less? No joke. Having an experienced professional show up, with a truck full of parts and tools, has to cost money. They charge about the same as every other real service company, and actually get things completed.

Dan D.

Theses guys show up at my place yesterday cutting open the ceiling in the bathroom for a problem above me. They empty everything in the shower into the bathroom sink, take out the rug and leave replacing nothing. Avoid them if at all possible.

Cliff P.

Hands down the best A/C and plumbing contractor i've ever dealt with! The number of times they've saved the day at my house is really stacking up! Feel like i owe them a meal or something! Integrity is the name of the game and they do EXACTLY what they tell you they're going to do, and at the price quoted!

Ravishing W.

Made an appointment 2 weeks in advance and took the day off work. Waited all day only to receive a call at 3PM that they weren't coming. Would not recommened.