HMS Plumbing

M N.

I kept this review I'm my drafts hoping to give them multiple chances and they did not deliver. they serviced me on October 10th and it's now the 26th. I am in need of significant repairs that I know will cost a lot, but I guess they don't want my money. I have texted and called more than 4 times and also emailed, because I need a quote for them to potentially do the big repair that I need. The one time Chris answered, he said he would check back with his tech and that was over 5 days ago. I initially decided to call them based on rave reviews on Yelp and on Facebook...and I'm always trying to support local business. They were initially very responsive and the tech they sent out was great, but there was a miscommunication on how much the service would cost. They quoted me one price then I got an invoice for double. For them to run a camera down your drain will cost you so make sure you know that. Chris was nice enough to offer a solution that we both agreed upon but basically ghosted me after I paid. Despite the mixup I was interesting in using them in the future potentially.

I need more plumbing work done based off of their assessment but then he stopped responding to texts where I was asking for a quote. I guess he is the only person who can give quotes. And they were on my street working on some other house so they know how to respond to customers I guess just certain ones.

I'd give 1 star but Jose was so nice when he came out.

Kristin O.

Chris was super responsive! He answered the phone right away, scheduled a time to come out, and was on time! Jose was very professional, organized, and tidy. They finished a day ahead of schedule. We can't even tell they were at our house. HIGHLY RECOMMEND! It was our best contractor experience EVER.

Theresa S.

Chris and his crew are awesome! I have used HMS several times and they are always quick to respond and do excellent work. Today they fixed a leaking valve on my pool equipment (my pool guy told me to call a plumber because he didn't know how to fix it ), and the leak is gone. Additionally they looked at a leaking shower head and fixed that as well, at no additional cost. I really appreciate HMS and their work, and they are the first guys I call when I have any sort of plumbing issue!

Mika H.

Chris was very prompt to handle our slab leak request. He's professional and responsible, told us we only needed the cold water side repaired. Saved us lots of money:) thank you Chris!!

Nick A.

We needed our backyard hose bib replaced and they were able to come within an hour and did an amazing job. The 2 gentlemen that came were very friendly and did great work! I will definitely be using them in the future and will absolutely recommend them. Also they are priced very reasonably, was quoted almost 8x as much by a another company's and told that he would have to make a big hole in the wall to get to the pipe, none of that was needed.

Gina H.

Thank you Chris and Jose for always being there for me. I have used them several times for different jobs and they have always been very professional. I always appreciate the great service.

Will W.

These guys are the best, hands down! They Installed a tricky washer and dryer in super fast response rate. Highly recommended for professionalism, fast and best service.

Lisa F.

I had the best experience with this company. Called Chris at 7:30 in the morning panicking over my clogged kitchen sink and that mg guests would be arriving to my house for an event and have to see the mess. Chris had Re-routed his guys to make a stop at my house on their way to a scheduled job. They were in and out in 30 min. Problem solved. Sink worked and I wasn't overcharged or asked for extra for the last minute request. Chris texted me after the job was complete. Payment was easy. Sent a Venmo and the guys wouldn't even except a tip. They just asked for good reviews. That's what I am doing - they took the time to help me. I'm taking the time to write a review. Thanks Chris and HMS. If you need a reliable company with good communication and professional plumbers. These are your people. Five 's all the way!!

Angie P.

Good experience, they respond quickly was told would be next day for service however Chris did mention he was gonna do his best to get someone same day to my surprise he was able to make it happen same day and reasonable prices!

Geri L.

Chris and Jose were great! Showed up in time. Work was completed at a very reasonable price and very quickly! Also gave me some good information I wasn't aware regarding insurance when and when not to use homeowners insurance. I will definitely call them again for any plumbing work or repairs!