Hiller Plumbing, Heating, Cooling & Electrical

Kristin C.

We have been using Hiller for years. We are part of the Happy Hiller Club and always receive prompt courteous service. Lance did a great job on our plumbing!

Antonius O.

I just want to send a thank you note. Thank you for hiring quality individuals. Yesterday, one of your service techs, Brent (#7517), came out to look at my air unit. It is an old unit and he was able to get the heat working. However, he showed me some potential hazards (health and safety) due to the age of the unit. This included holes in the heat exchange. He was professional, friendly, and it really seemed like he cared about the health and safety of my family. Today, I met Bridgett Anderson. She was, by far, the best sales person I have ever encountered. Bridget obviously loves what she does. She Really impressed me with her knowledge and ability to explain everything. She treated me with respect and did not treat me like just another sale. I do not like the idea of spending so much money, but the buying experience was the least painful. I wish every sales/service experience I have for the rest of my life could be this good. I don't have my new unit yet but am already a happy Hiller customer. Thank you.
Tony
Knoxville, TN

Leigh M.

They replaced our water heater, due to a small leak from inside the water heater. I knew that I would probably need a new water heater but did not think it would cost almost $1300 (they were going to throw in a new drip pan but guess what it showed up on the bill). They pressured my partner into it even though she was trying to get them to wait until we were off on Friday so she could get back to work. She finally gave in and let him replace it - 3 hours missed from work. After that the new water heater was leaking profusely, shut the water off to it and they sent someone out the next day. Once again it was another hour off from work because they didn t do the job right the first time. That guy didn t have the part he needed so they had to return the next day which happened to be a day we were off or it would have been more time off. The leaking stopped but then it makes a knocking sound every time you run water. Our 2 small dogs love this. Had them come out again and they said it was the expansion tank making that noise. Funny, the old water heater had an expansion tank and it didn t make that noise. So we now have a $1300 noisy water heater. NEVER EVER AGAIN!!!!!!!!!!

Frank S.

My Hiller tech was Bill. I didn't get his last name, but he came out and serviced my plumbing on September 6th. It was getting late at night, and I really appreciated that Hiller was able to come out at 11:30 PM. When I met him at the door, I said we'd probably have to re-schedule another day because what I needed done was going to take awhile and it was late. Once I told him what I needed done, he said ""That shouldn't take me more than an hour, actually."" It surprised the hell out of me.

I just had him take out a toilet and install a new toilet that I had bought from Home Depot. He was quick, very knowledgeable, and made good conversation for so late at night, even! He finished up at 1 AM after starting just around midnight, so he was true to form. Great service, great hours.

Adam L.

Technician was very courteous and took every effort to keep our home clean during his visit. He explained everything in detail to us as he was performing the inspection and gave us a great wrap up when the inspection was complete.

Daniel H.

Hiller Plumbing is an utter and total rip-off. Call any other cooling and plumbing service in Nashville before you call Hiller. The techs are trained to up sell clients and will do work that you don't request or need. There Freon is overpriced by about $20 per lb and they charge commercial establishments $129 per unit before even touching them. I was very clear that I only needed Freon put in two of our units. That's all I asked for and told the man I spoke with on the phone multiple times to make sure that the techs knew this was all I wanted. I got the bill from Hiller and it was over $800! I'm being billed $800 for a half hour of someone's time and 6lbs of Freon? This is Crazy!!! I advise everyone out there to not make the same mistake that I did and don't use Hiller. They will never get our business again. The next day I found a reputable Nashville service company that charges by the hour and priced Freon at $20 less per pound.

Happy I was not, and my service wasn't free!

Travis H.

Waaaaaay too expensive! They don't charge by the hour...... They charge by the ""job"". So, replacing a flange and valve that took literally 1.5 hours I was charged $530!! I would never have paid this, but I was in a jam with family coming to stay. We had a plumber at our store a few weeks ago that spent almost five ours and only charged us $380. I would have used them again, if they were available. The guy that helped us was extremely nice, but I will never use them again.

Gerald S.

Scheduled a diagnostic for plumbing issues we have been having, was quoted initial diagnostic of pipes at $49 by the customer service for the plumber to come and DIAGNOSE the issue. I realized that whatever they found wrong may possibly be expensive, if in fact, there was a major problem. On initial visual evaluation one plumber said he would have to inspect the main line on the outside of the house and dig down to the main pipe. I asked specifically if this would be part of the 49 dollar inspection and the guy said its all included. He had the pipe dug up promplty and found the problem. After seeing that the pipe had been damaged before and replaced with insufficent piping, of which I was unaware,he proceeded to pull some ichy stuff clogged up in the drain. He said then that work would be 327.00 plus the 49. I thought the diagnostic was the 49, after all, thats what I asked him and this was asked twice now, how much to diagnose the problem, because I could have gotten another opinion before any work done, but obviously he had already done the work and I didnt have a clue what was going on.Then, to make matters worse, he told me he was going to cover the hole back with the broken piece as it was, and then another crew would have to come out and fix the pipe later, of course, for around 1200 dollars or more. I dont have a savings nor credit. I just wanted a diagnosis, so I could know what to expect, perhaps I could fix the problem myself, I didnt expect to pay 327 dollars for that immediately, I was totally misinformed in my opinion, maybe Im wrong, but I feel there should have been a diagnosis and discussion before any work or charges were racked up. I got on the phone with their 800 customer service number, obviously they are a very large company, and the lady proceeded to make me feel as though I were an idiot and told me plumbers are expensive and I shouldnt have called if I didnt expect to pay highly for it. She was nonetheless, rude to me, talking over me..She called the plumber and shortly after that, he finished covering the hole and packed his things abruptly without talking to me, I was in the house on the phone, and he was obviously very angry, and left. Im not being racist or ethnically prejudice, but his accent was hard for me to understand, he talked very quickly and I couldnt understand some of what he told me anyway, although, he did have a partner who was very young and quiet. Oh well, I wont be calling them ever again, this is what makes me afraid of service companies, they couldnt give a crap about the customer.

Robert T.

I called Hiller last month to fix a couple leaking faucets and an outdoor faucet that was leaking. While he was here I was talked into sighning up for the as they put it Hapy Hiller Club. $356 later.
A week later I called to see when my fall checked would occur, The only tech that showed was a/c. I was then informed that my outdoor unit had a bad contact. Then I was talked into a micro power guard filter system in my house. $850 for call and system later. Two days after I happen to notice my outside faucet is still leaking. I called and I'm as they put it, going to be a squeeze in the next day after 6:00pm. So much for being a member and being put above the rest. All in all. Very unhappy Hiller
Cub Member.

Steve G.

Happy you won't be and the service is far from free! Inexperienced techs and plumbers that are pushed to SELL SELL SELL not FIX! Not to mention they are thousands higher on air conditioners and explain that the ""warranty and expertise of the techs"" is why they charge what they do. WHAT A JOKE!!! If you want to be ripped off and pay way more than you should for the radio ads that play every 5 minutes, then give em a call. I have been forced to use them through my landlord and what a nightmare! BEWARE!!!!! 2months later and problems STILL NOT FIXED!