Hiller Plumbing, Heating, Cooling & Electrical

Eugene D.

Courteous crew. Routine preventive maintenance work performed. Office called to confirm appointment ahead of time. Crew was at the house waiting to come in 20 minutes early which helped me out that day. Offered opinions and options to upgrade or enhance existing systems, but was not ""hard"" selling me. Hiller provides a yearly maintenance agreement that offers two in-home maintenance services per year for plumbing and HVAC (Heating and cooling). Great idea if you're trying to prevent problems. Only other comment to this review is that HIller as of 4/11/2013 is not part of Home Warranty of America vendors, so any ""warranty"" work that you need done will have to go through your own warranty company if you want to use your home warranty insurance for anything unless you exercise any ""cash"" out option with the warranty company. Those of you who have used warranty companies before know what I am talking about. I am happy to have a local plumbing/HVAC service that I can call when needed and HIller seems to be great for that at this point.

Ann Y.

I called for an appointment and given 9:30 am for the next day. The time came and no one arrived, so I called and was told ""oh, no it was a window of 8:00 to 12:00 and did I still want them to come."" I said yes. At 4:00 still no on called or came, so I called again and was told the guy was running late and did I still want them to come. i said yes. At 9:00 pm, still no one, so I decided no one was coming. At 11:45 PM I was called and asked if I still wanted the plumber to come. Are you kidding, I was asleep! I said I would find someone else. This same type of thing happened to a friend. I would not recommend Hiller. I found a company that came the next day when they said they would come.

Crystal B.

They are friendly, but expensive and SNEAKY. They also will immediately try to rip you off. If you dont know any better , you would never know, but they always come first with the most expensive stuff, EVERY TIME, even if its not needed. If you confront them about it, its their ""policy"" to offer it. But some people will assume because of the nice way they present it that its their only choice to fix/replace all the things they recommend. Dave Ramsey must be getting paid well for his recommendation of these people.

I had 2 items added to an install that i did not need or want, and when I tried to get them to come back to remove those items (a thermal expansion tank on my water heater for one) they wouldnt come remove it or refund the $. They are prompt when you pay them, but not when you need them to correct something. They also came back out for that Hiller club HVAC winter inspection and it was running fine the hour he had the heater on while he was here, but when they left after i wouldnt allow some ""recommended services"" they moved the defrost jumper to the off position to create a future problem when the cold weather hit. Roscoe Brown came out and confirmed they tampered with it to create a service need, and moved the jumper back and I let them replace the item Hiller was mad I wouldnt let them replace. 50% cheaper to boot.

Look out, if you are ok paying the highest prices in the area just to keep them happy and from screwing with your stuff, by all means. Stick with them. But there seems to be a reason their ""happy you'll be or the service is free"" slogan is gone.

Shaila B.

The gentleman was very friendly, informative, and gave us a variety of options while explaining the pros and cons of each (we were having recurring issues with a running toilet). Will definitely use them again in the future.

Kristin C.

We have been using Hiller for years. We are part of the Happy Hiller Club and always receive prompt courteous service. Lance did a great job on our plumbing!

Antonius O.

I just want to send a thank you note. Thank you for hiring quality individuals. Yesterday, one of your service techs, Brent (#7517), came out to look at my air unit. It is an old unit and he was able to get the heat working. However, he showed me some potential hazards (health and safety) due to the age of the unit. This included holes in the heat exchange. He was professional, friendly, and it really seemed like he cared about the health and safety of my family. Today, I met Bridgett Anderson. She was, by far, the best sales person I have ever encountered. Bridget obviously loves what she does. She Really impressed me with her knowledge and ability to explain everything. She treated me with respect and did not treat me like just another sale. I do not like the idea of spending so much money, but the buying experience was the least painful. I wish every sales/service experience I have for the rest of my life could be this good. I don't have my new unit yet but am already a happy Hiller customer. Thank you.
Tony
Knoxville, TN

Leigh M.

They replaced our water heater, due to a small leak from inside the water heater. I knew that I would probably need a new water heater but did not think it would cost almost $1300 (they were going to throw in a new drip pan but guess what it showed up on the bill). They pressured my partner into it even though she was trying to get them to wait until we were off on Friday so she could get back to work. She finally gave in and let him replace it - 3 hours missed from work. After that the new water heater was leaking profusely, shut the water off to it and they sent someone out the next day. Once again it was another hour off from work because they didn t do the job right the first time. That guy didn t have the part he needed so they had to return the next day which happened to be a day we were off or it would have been more time off. The leaking stopped but then it makes a knocking sound every time you run water. Our 2 small dogs love this. Had them come out again and they said it was the expansion tank making that noise. Funny, the old water heater had an expansion tank and it didn t make that noise. So we now have a $1300 noisy water heater. NEVER EVER AGAIN!!!!!!!!!!

Frank S.

My Hiller tech was Bill. I didn't get his last name, but he came out and serviced my plumbing on September 6th. It was getting late at night, and I really appreciated that Hiller was able to come out at 11:30 PM. When I met him at the door, I said we'd probably have to re-schedule another day because what I needed done was going to take awhile and it was late. Once I told him what I needed done, he said ""That shouldn't take me more than an hour, actually."" It surprised the hell out of me.

I just had him take out a toilet and install a new toilet that I had bought from Home Depot. He was quick, very knowledgeable, and made good conversation for so late at night, even! He finished up at 1 AM after starting just around midnight, so he was true to form. Great service, great hours.

Adam L.

Technician was very courteous and took every effort to keep our home clean during his visit. He explained everything in detail to us as he was performing the inspection and gave us a great wrap up when the inspection was complete.

Daniel H.

Hiller Plumbing is an utter and total rip-off. Call any other cooling and plumbing service in Nashville before you call Hiller. The techs are trained to up sell clients and will do work that you don't request or need. There Freon is overpriced by about $20 per lb and they charge commercial establishments $129 per unit before even touching them. I was very clear that I only needed Freon put in two of our units. That's all I asked for and told the man I spoke with on the phone multiple times to make sure that the techs knew this was all I wanted. I got the bill from Hiller and it was over $800! I'm being billed $800 for a half hour of someone's time and 6lbs of Freon? This is Crazy!!! I advise everyone out there to not make the same mistake that I did and don't use Hiller. They will never get our business again. The next day I found a reputable Nashville service company that charges by the hour and priced Freon at $20 less per pound.

Happy I was not, and my service wasn't free!