Hiller Heating & Cooling

David S.

We moved to Clarksville in June of 2019. We asked our neighbors for suggestions for an HVAC company and decided to go with Hiller. We had a service agreement with them where they came out each year to check the heating in the winter and air conditioning ing the summer.

A year ago their service man came to check our 2 furnaces. Long story short he told me that he had to shut the basement furnace off because it was a safety issue because the heat exchanger was cracked and the threat of carbon monoxide. He showed me 2-3 things it was doing to show that it was. He said someone from Hiller would contact me about pricing to replace the exchanger or the whole system.

I didn't tell him that we had a home warranty and called them to have their contractor check it to see if it needed replacement. Their service man said that there was nothing wrong with the heat exchanger!! We have carbon monoxide sensors through out the house and we've had no problems.

I called a new HVAC company to have the 2 furnaces checked for this season. I told their service man about Hiller. He said that unless we had the heat exchanger in question replaced, which we didn't, it looked brand new!!!!!!!!!

Could what Hiller tried to pull be called consumer fraud?!!

I have Hiller's email with their checklist showing heat exchanger condition ""RED"" and the flame condition being ""RED"" also!!!!!!!!!!!!! I would post this but there is no option to do this.

Alison S.

awesome tech dustin c. july 6th
in my opinion you should
give military families discount
especially being an american
co.

Jocelyn D.

The tech showed up at a good time and was honest and nice. He gave me his advice and what he would do in my situation. He checked the unit and sold our problem. I was very satisfied with the service.

Jessica M.

I had done business with this company before and was very satisfied-- my option has drastically changed. PLEASE get multiple quotes before you sign with Happy Hiller. These guys were legit going to charge me 50% more than average for my needed work. The guys that came out were nice but - I don't think nice is worth 5k more than every other company on a brand new HVAC unit. Keep in mind the SEER and unit were the exact same. It's easy to get overwhelmed as a new homeowner but pause and research before you sign up for their service.

Steven C.

Called these folks out. They seemed like nice people, but the moment the technician Chris arrived he started talking off by saying something along the lines of hope my drain pipe isn't in the slab. Then upon gazing at the unit he was relieved to see that was not the case and declared my coils were dirty and the unit was probably leaking coolant. (he hadn't even opened the system up.) So I was immediately concerned by this ""HVAC whisperer"" who seemed to know what the issue is without looking. As the visit continued he eventually told me it would be 600 to have the coils cleaned and 200+45/lbs to have the ac charged and it needed 2 lbs. Threw that guy out, and called a competitor. Ended up paying 75 to have the coils cleaned and the unit didn't need any Freon.

Conclusions: Even the tech suspects a problem they should never make any claims until they've looked at the system. Hiller's prices are outrageous. There is really no excuse for lying about the unit needing Freon, that can't be overlooked.

Ricke W.

After being a Happy Hiller Club member for many years, now cancelled, I realized that their tune up visits was all about finding something, anything, wrong and then charging you excessive amount to fix. Their motto, Happy you will be, or the service is free"" is a joke. I didn't rate them a 1, because when I did in the past, they had it taken down immediately. Plus I am unable to respond to their lying response.

Tim D.

Called about a pretty significant plumbing problem that required a project manager for an estimate. An apparent miscommunication on the original phone call caused a tech to be sent out instead, who had to charge a service fee for his time (company policy). The tech was a super-nice guy, by the way (a Happy Hiller man ).

I called their office and explained the situation and after reviewing all the info, they informed me that they'll issue a full refund for the service call. I ended up finding a local plumber who gave me a better estimate so I went with him instead, but even so, Hiller stood by their policy, ""happy you'll be or the service is free.""

Terri B.

I'm so disappointed. I called over a week ago. Had to wait do to being busy. Then they didn't show on the date they gave me so when I called the office about my air for the 2nd time they sent an electrical guy. He tried to help too. The person who makes appointments was supposed to call me right back. To date-nothing.utterly rediculous. I need an entire unit replaced but this company wont be touching it.

Sasha R.

I just called and they will have someone out to assist me this afternoon. The phone call was very polite and professional. So far so good!

Jeff Y.

Hiller's HVAC team was out to my house and installed my parts within minutes and the heat was on once again. We went through Hiller and they expedited my parts and had everything installed within 48 hours. Matt and his colleague were very knowledgeable and explained everything in detail. They took care of the problem and gave heat back to our home. As a Hiller Member I am starting to see the results of being a member though the cost was kind of high the warranty on the parts will be worth it. Job well done Hiller, thank you.