High Priority Plumbing and Services

Beatriz B.

Would have rated this company with zero stars, if it was possible. Needles to say, I strongly do not recommend this company. They think they can take advantage of their customers. After stalling for two days to give me a break down of the charges, this company quoted me for installing a water heater and told me installation required a dripping pan (Most expensive add-on item, besides the water heater) and stated it was required by code. As an informed consumer, I had two other bigger companies give me quotes and those companies stated the dripping pan is not required unless the water heater is located in a attic or a second floor. Mine is located on the first floor, in the laundry room which has tile floor. When this company's technician came and saw that the water heater was leaking, he even stated that he was not too worry because the area has tile and suggested me to just to keep an eye on it. I looked up GA Code which states: 504.7 Required Pan. Pans shall be installed under water storage tanks installed in attics or above ceilings. As you can clearly see, High Priority's first priority is to rip you off, literally,if you let them. My recommendation: Stay away from them!

Jacob W.

Came out for a clogged pipe, snaked the drain unsuccessfully and took off with the $100 service claiming my warranty company would refund it. Little did I know is that the service fee went directly to the plumbing company and cannot be refunded becuase the payment isn't to the warranty company (like a copayment situation). Called a different plumber the next day and they remedied the issue in under an hour. They also took a while to get on the schedule when we had sewage coming up the drain. Highly suggest going through someone else.

LaWanda N.

I had a plumbing issue at my house and had to call American Home Shield. Originally they dispatched bestway to me, but based on issues I had with my Columbus home I opted not to have bestway come to my home. I am so glad that I asked for another vendor because I receive High Priority Plumbing (HPP). I've encountered HPP in Columbus as well and always had wonderful experiences. Today was no different. From the very beginning Jennifer at the office kept me informed and offered excellent customer service. The technician, Jeff, came out explained everything that he was doing and also offered excellent customer service fixing my issue within a matter of minutes. If I have any other plumbing issues, when I call American home shield I will be requesting HPP! Great job team!

Hoff A.

They contacted me early Trey was here he was sharp and very professional He diagnosed the problem and was in and out!!! I highly recommend this company ..... Thanks So Much.

Shauna-Kaye D.

Great experience with HIGH PRIORITY PLUMBING & SERVICES INC today. The fix was fast and the gentleman who serviced my sink was friendly and professional. All around amazing service, I was completely satisfied! I will be using them in the future.

Emily G.

i had the worst experience ever with a plumber--TWICE. my home warranty company uses them but i will go far, far out of my way for the rest of my life to avoid this terrible company. hired, paid, and didn't fix the problem--and wouldn't even return to the house for what they had been paid to do.

Sharon P.

DO NOT USE THIS PLUMBING SERVICE. They were sent out by our home warranty company to check a leaky shower. The shower is now broken! The plumber told me the problem was fixed but when I checked the shower later, it would not even turn on. High Priority took no responsibility for it. Had to get another plumber out. Shower works but is still broken. Will eventually have to replace it. Terrible service. I rarely leave reviews but do not want to see another homeowner get ripped off. Avoid this plumber!!!!

Peter R.

This company Obviously does not know parking on of there techs blocked off the drive way to my business for 30 min! just figured they would park across my parking entrance and sit there while they figured out where they were going! i wont be calling them any time soon!

Dalen F.

High Priority was called out by our home warranty company for a blockage we were having. They came for the initial inspection and determined that they needed to run a camera on our exterior sewer line, but in order to that, they would need to install an exterior cleanout because they claimed our home warranty would not cover running a camera from a toilet internally. They came out, charged us $1350 to extend a cleanout, that was in fact already there, a few inches and run a camera because they claimed to believe our issue was tree roots in our sewage line (it wasn't). This work was of course not covered by our home warranty, so we had to pay it out of pocket. They did find an issue with the city's sewage line. We ended up getting the city to fix their issue at their own cost, but that did not solve our issues. So we called a different plumber, who was excellent, charged us less than half what High Priority did, and solved our issue in a couple of hours. Save yourself time and money and go elsewhere.

Sean A.

I've been dealing with a plumbing issues for over a year. We finally made the move to figure out the issues and received many many quotes from various companies. High Priority Plumbing was extremely easy to work with and did amazing work. They found the source of the problem and worked together as a team to devise a solution. My plumbing has been working excellent ever since. I highly recommend them for any plumbing service needed.