High Priority Plumbing and Services

Cindy H.

This is the second time that I used High Priority Plumbing Service due to my home warranty with AHS. I had dealt with another company that AHS had sent out before but wasn't satisfied after a few incidents with them. I requested that they send out another company, that's when Eric came out and corrected the problem. I recently needed work done in my bathroom that caused a leaking problem. I realized that Eric had been to my home a year before, and corrected the problem. I was very pleased with the work he had done and advice he had given. Like before he was on time, pleasant, and professional. Should I need any work down the line ( Hopefully I won't ) I would use High Priority Plumbing Services. Thanks Eric! (From Cindy H).

Ellie B.

High Priority is my go-to for any and ALL plumbing issues, and should be yours, too! Hot water heater installation, water pressure/code issues, faucet repair, main sewage repair and replacement, sump pump installation... yeah, all in 1 house, but serviced over the course of several years. Appointments are easy to schedule, time-blocks are manageable, and I have been able to request Joe and his expertise every time. Like most of y'all, my first service was through AHS, but I called High Priority directly for recent issues, and again, requested Joe, because he is knowledgeable, he effectively explains what must be done, and his execution is thorough. I'm renovating a second property, and will definitely set up time with Joe to check out EVERYTHING! Thank you High Priority!!!

Nick C.

Like a lot of other people, I was referred to High Priority as part of American Home Shield. I had read my entire contract in advance and had a pretty good idea of what was covered and what wasn't, however it was my first time using any such Warranty. Scheduling was a breeze, and much to my surprise Cory called and arrived in the first half hour of my appointment window... that just doesn't happen in Atlanta. He was very helpful in helping me navigate the ins and outs of the Warranty, and was able to get the repair approved by AHS and completed within two hours. Overall it was a great experience, and made me feel a ton better about the investment I had made in a home warranty, however I would use High Priority again with our without it.

Mialeeka W.

My faucet hasn't worked in years. I was certain it would have to be replaced, which would suck since I'd have to replace the working and non-working for them to match. High Priority Plumbing went literally around the world to find the part I needed for repair and my faucet works better than it did when it was new. They also fixed my pot filler...Another item I was sure would need to be replaced. My technician was Cory. He was very professional and provided excellent customer service through out the process. I highly recommend Cory and HPP.

K. K.

I will not be using the services from High Priority Plumbing again. I called my home warranty about 2 plumbing issues (leaking faucet and running toilet) and they sent a plumber out. The plumber did not fix anything, and then charged me the $75 service fee. He told me he found nothing wrong with the toilet and that it is normal for the faucet to leak up to 48 hours after you shower. Naturally, I was frustrated. I called the company back and told them to please send a different plumber out to fix the problems. They sent a different plumber out and he fixed the toilet and told me he would be back to fix the faucet the next week, after I could notify my HOA that the water had to be shut off for my building. I was very pleased with his service and kindness. Well, I assumed this second plumber would have come back to fix the leaky faucet....but they sent the first guy back. He was rude and unprofessional when he arrived and told me that he couldn't shut the water off unless a maintenance man was there. So we rescheduled AGAIN, and I called High priority twice to make sure the plumber that was coming out next time was the second one, not the rude guy. Well, of course, they sent the rude one back. I was very frustrated with this and will use different plumbing services next time. The second star is because, at least they arrived on time.

D L.

We had a broken sewage ejection pump in our basement that High Priority came to replace. The plumber who came to the house was friendly, knowledgeable and very conscientious. Anytime I've ever called, I've had nothing but friendly service on the phone. We were even given actual High Priority service to get the plumber out to the house on the day that I called. I would definitely use their services again.

Cathy S.

I had this company come out with my home warranty, AHS. I had an inspector report a leak under the kitchen sink and also I needed a vent trap installed. The guy came out, I told him I had run the water in the sink and couldn't reproduce the leak, he said """"there is no leak here"""". Did not run the water. I took him at his word because I am not a plumber. He then inspected for the trap (even went into the crawlspace) and told me he would contact me with an estimate, that since there was no trap AHS would not pay, the estimate was somewhere between 225 and 425.00. I paid my 100.00 service charge to AHS. No call back, 4 days later I call a plumbing company I have relied on for years for my personal home and 4 rental properties, Michaels Plumbing, guy comes out to give me an estimate to install a trap under the kitchen sink. Lo and Behold, we already have a trap installed in the crawlspace - he took pictures of it and showed it to me. How did Priority Plumbing miss that ? I asked him to double check the leak under the sink - he runs the water in both sides and there is the leak, needed a washer, fixed in 3 min. I paid him 125.00 for his time. I would have had to pay him a trip charge anyway. Why would I pay him the 70.00 trip charge and then call AHS to send another company out to fix the leak ? I do not have even 1.00 to spare, much less 100.00 Called priority plumbing and told them their plumber misdiagnosed the problem under the sink - they will not refund the AHS service charge. I call AHS to see if I can get the 100.00 service charge, they will not. They told me I should have switched vendors. WHAT ? do not use this company. I told AHS to take high priority plumbing off the list for any of my service calls. As a former business owner this is no way to do business. ****since posting this review on Yelp I received a call from the marketing manager of High Priority Plumbing. She was very sincere, apologetic, and refunded the 100.00 charge.*********

Susan H.

Called this company after a recommendation from a friend to fix a leaking jetted tub. Sent pictures of problem and detailed instructions of the leak - specifically asked them if they worked on leaking HOSES in a jetted tub - after reviewing the pictures, they confirmed they could fix - I scheduled an appointment, paid the $49 service call - Tenants advised the next day that technician advised them that he could not fix - I was told I would receive an email receipt for the $49 - I haven't received. I was told when paying the $49 the technician would notify me of findings - neither happened. I had to call 2 times and then was told that they didn't work on jetted tube hoses?? What the heck?? I feel ripped off because they had pictures and details of the problem - if they were unsure if they could fix I should have been advised before I scheduled them to come. I will place this review on every outlet available so please will know what to watch out for when calling this company in Conyers

Peter A.

Thus far I have had nothing but pleasant experiences with this company...which is a lot more than I can say about the other company my home warranty company sent out to my house. I have used High Priority through my home warranty multiple times now and they have always called me on time, have always been honest, have always worked with me to fix the issue within my coverage, and have always actually fixed the issue. That is way more than I can say about the other plumbing contractors I have dealt with in Atlanta thus far.

Bryan B.

I had an electric water heater issue and I do have a home warranty. my warranty company contracted High Priority to diagnose and make repairs. Shortly after submitting a claim with the warranty company I received a very courteous phone call from High Priority and the person worked with me and my schedule. I received a service visit on time with a courtesy call from the technician. he was very professional and had all the necessary parts to complete the repair on my Hot Water Heater. Absolutely No Complaints ! Thank you Well Done!