High Priority Plumbing and Services

Terrence G.

honest and professional. the first septic company that I have dealt with these traits. a blessing to do business with an honest company!

Keith D.

High Priority Plumbing came to one of my homes and charged me $700 to repair a plumbing issue. Two days later I had to call them back as the problem was not remedied. One of their other technicians came out and addressed the issue that was not done correctly the first time. When I told him what I paid, he commented that that was way more than what it should have been. Which is what I thought, but I was in a jam and needed help, so I paid it. They were responsive, so when I had another plumbing matter at another home, I called them to get a quote. They quoted me around $9,100 for the job. I knew that was way out of line. So I called another plumber and they just completed the job and all is well. My invoice was $2,100. Call another plumber. These guys are ripping people off terribly.

Dee H.

Evan, the technician that came to our home was professional, polite, very thorough and did a great job. He had to order a part and made two trips - each time he worked quickly and explained what was needed. It's our first time using the service and we are so pleasantly surprised. We highly recommend.

Crystal G.

Disappointed in the timeliness of services being provided by High Priority Plumbing. I reported a leak in my unit last week and here we are over a week later and I'm still waiting for someone to fix the issue. They said plumbing requests were backed up (oh the irony), misdiagnosed the lea the first time around, waited another few days for a 2nd contractor to come in, and this point I've spent hours and hours on the phone coordinating between my home insurance, High Priority, and my HOA to turn the building water off to resolve the leak. When they finally arrived, we couldn't do anything about it because proper parts weren't ordered.... Very disappointed. However, the plumber who came the second time around was timely, properly diagnosed the situation, communicated it to me, submitted a new work order, and has been attentive since evening assigned to my unit. He is the only reason for the one star received. Thank you Dylan!

Georgia B.

AVOID - AVOID - AVOID Winner of the WORST contractor AWARD! High Priority Plumbing (HPP) is THE WORST kind of contractor....the kind that warranties their work but FAILS to correct, MISLEADS their customers so they can EVADE taking responsibility for their IMPROPER work. HPP guaranteed their work on my home for 5 years but it's WORTHLESS... they don't honor it. HPP and their subcontractor, Floodmasters strung me along misleading me that they were going to repair my home outside of their insurance. But then they always came up with excuses and ultimately blamed everything other than their incompetent work, cause of the damages so they could avoid paying. In order to save my home, I filed with my homeowners. After, my insurance sued HPP to recover $$$$ and it took 3 YEARS to get them / their insurance to pay! Unless you have a tenacious insurance company to take bad contractor to court, injured homeowners have to pay legal fees, beyond their property loss to sue egregious plumbers like HPP, which are not reimbursed even if you win in GA! In many settled cases, the plaintiffs are muzzled so the public doesn't know the real damages the contractors caused. So who knows really how many homes High Priority Plumbing messed up! Amazing abysmal HPP is still in business... AHS probably gives them most of their work. I still have a 5 digit$ loss (aka a car), that was outside of my insurance coverage. Beyond damages to my home and property loss, emotional trauma, risks to my health and potential loss of my biggest investment were very stressful! Whoever owns High Priority Plumbing, their mama didn't raise them right. Learn from my experience and help yourselves. IF I can save another homeowner from this DESPICABLE, CRUEL, NEFARIOUS contractor, High Priority Plumbing, I've done another human, service! HPP has a special reservation in HELL.

Beverly S.

Regardless of how High Priority tries to justify the reasons to explain their business practice and their behavior, it's not right. The long and short of the matter is they did work on or home because of the money. Initially, they said they did not work on our system. Regardless they continued to send out technicians. Every time a technician responded to our request, we paid them $50.00. I have no idea how much they were paid by HSA. The last time they sent out a technician, late July, who advised he did not work on our system and would transfer the case to their Septic Tank Depart. We were advised by this inexperienced young technician to leave our home because it was a dangerous environment to flush the toilet. My husband was not home, so out of fear I used the neighbor's bathroom. It was in the middle of the day, so I had to wait for my husband to come home. During that time, I felt I was intruding on the neighbors that I started to use the bathroom in a trash can in our home. I found this to be disgusting and humiliating. When my husband came home from work, we still had to use the bathroom in trash cans. While at the same time we were trying to locate a hotel. We stayed at the hotel for four days until we could no longer afford it. We are senior citizens with modest incomes. We had to return home and live in what High Priority said was an unsafe condition. We latter found a company who told us there was nothing wrong with our system. This occurred because of the actions of HSA and High Priority. What is interesting about this scenario is that High Priority initially said they did not work on the system, however in our best interest they would do """"something to make it bearable for us."""" In my opinion they should have denied the work order. Not only should they have denied the work order, but between the time the untrained technician left our home and reported their findings to HSA, we were informed by HSA that High Priority advised our pump was too full of oil and was not covered by our policy because the work was not a matter of ordinary normal wear and tear. As a result of High Priority's findings, our claim was denied. I'm not sure what happened between the time the untrained technician left, and we heard from HSA. High Priority later that same day advised us that they could repair the tank for $4,00.00. Keep in mind they pumped the tank early on, now they're recommending a large sum to pay to work on the system later that same day. We discovered that the work was not justified, nor were they licensed or justified to work on our tank. Recall they were not licensed to work on our system. When talking with other companies in this industry, I discovered this is a normal business practice of High Priority, to advise incorrect findings to warranty companies so the claims would be denied, and they would in turn complete unneeded work because of the fear they instilled in the consumer. What can a consumer do if they are caught between to big companies. HSA's online information says it is a large company with assets over $377 million dollars, have several affiliates and located in over 45 states. I filed a complaint with the BBB; however, I did not respond in the allotted 7 day for personal reasons. High Priority's response was filed on July 28, not counting the weekends, my response was filed on time. However, I could not allow this business practice and information be left untold. If you look at their responses to complaints on their website you will note identical comments, (1) They can't find a history of the customer's file, or (2), they transfer the blame to the Warranty company, stating it was not their responsibility for the decisions of the warranty company. However, the same situation and answers occur too frequently. We as consumers can't all be insane. But the same situation occurs with other consumers as the one we endeared. Keep in mind these are my opinions and not those of others. SOMEONE PLEASE HELP!!!!

William W.

Wished to rate this company in negative numbers however a 1 is the lowest possible rating. We had a issue with water backing up in a toilet from the washing machine that was next to the laundry room. Also the actual drain for the washer was also clogged and we were draining the washer through the Mud Sink. We already had a plumber snake the line and he said we need to have someone run a camera through the line. High Priority came out and the tech ran the camera through the line and charge over 600 dollars the result was the tech said we had a problem under the house because of corrosion in our Iron Pipes. He then quoted me 4500 dollars to replace the Iron Pipes which did not include clearing the Washing Machine drain line. A friend suggested we call some one that they knew to makes sure this was a problem. He came out Quoted 1800 dollars to include all repairs. When he started the job he first replaced the drain line for the Washer then went under the house. He then found me and told me the problem with the drain line was not iron pipes since it was all PVC under the house and the problem occurred when a new HVAC unit was put under the house and the tech from that had disconnected the hangers on the pipes and the box was sitting on it which caused a low spot in the drain and this was causing the back up. He ended up charging me 500 dollars less than his original quote. The High Priority tech never went under the house and looked at the drain lines. Would not use them nor would I recommend them to anyone.

Qin H.

BE EXTREMELY CAREFUL OF THIS PLACE: My warranty company sent it to check the water heater, which stopped working during Fourth of July holiday. Five mins before the technician came over, I set the top and bottom thermometer to the max level (from about 135 to 150) to see if the water got warmer, but it did not. When the technician arrived, I told him about what I did and he agreed that the water temperature was not warm as I set the thermometer to the max. However, the technician put on the report that """"the water heater stopped working because user used the water heater with the thermometer at the max"""" and then sent to my warranty company, AHS. Then it became a reason to deny the cover of replacement because the damage is caused by unusual wear. Again, the reason of the water heater not working is not because """"the thermometer at the max""""!!!!! When I dispute with High Priority, they kept asking me talk with warranty company who use High Priority's report to make decision.

Jackie J.

A shout out to Brian with this company! He is the best! Very professional and """"extremely"""" experienced and knowledgeable. He breaks down the issue where u can completely understand what's going on and gets u up and running in no time. He really cares about doing a quality job. It was a pleasure working with him and this company. I've used them several times and I've never been disappointed. Definitely an honest company that u can trust. Great job!

Gi W.

I recently used High Priority based on my insurance company's recommendation and the service was inadequate. When the technician saw the missing stopper, he asked if I had ever had one. I stated yes and that the stopper broke off from the plumbing and I threw it away. I was not able to use the insurance due to the technician indicating that I had a missing stopper top. When I tried to understand why my missing stopper would hinder the process of repairing the stopper, he instantly indicated that I could pay $167.00 with his company to resolve the issue. He also indicated that the stopper was in the state of disrepair, but refused to replace due to the missing stopper top. Even when I showed him a new stopper top I bought, he refused to honor my insurance warranty. When I spoke to Home Shield, they indicated that the technician stated that my plumbing issue was not due to normal wear and tear. He never mentioned the missing part. It is clear that the technician would have received both the trip fee from Home Shield and the $167.00 I would have had to pay the company to fix the issue and therefore, he attempted to receive both. When I contacted the business manager at the establishment, she indicated that the insurance companies put in information that they want. When I ask how the technician gave the information, she stated that he verbalized it to them and not through written documentation. She also stated that she stood by the technician although she didn't have actual proof of what he stated to the company. Clearly, don't do business with this company if you are working with an insurance company. They will attempt to get money from both the insurance company and the insurer.