High Priority Plumbing and Services

Sean A.

I've been dealing with a plumbing issues for over a year. We finally made the move to figure out the issues and received many many quotes from various companies. High Priority Plumbing was extremely easy to work with and did amazing work. They found the source of the problem and worked together as a team to devise a solution. My plumbing has been working excellent ever since. I highly recommend them for any plumbing service needed.

LaTrecia B.

Where do I begin. Water Heater went out and had several estimates along with poor customer service. Researched some more and came across High Priority. I cannot remember the young lady who answered the phone, I believe her name was Paulette. However speaking with her was the first indication that I choose the right place. Her customer service was phenomenal, something unfortunately that tends to lack at such establishments. My husband told her the problem and within an hour she had someone out to the house right away. That's when we met Charlie and he was a life saver as well, he discovered the problem, gave us a date and time he could come start the job and he was a man of his word, he actually showed up 2 hours early. Awesome personality and worked very clean. Needless to say we are very pleased and will refer this company to our family and friends. To bad I'm not in the plumbing business because I would steal Charlie in a heartbeat.

Jason M.

Update as of 4-Jun-2019 Paulette and Caitlyn at HP both reached out to me today and confirmed that my email had been caught up in their archives. I've bumped up this review from a 1 star to 3 stars based on their customer service with a follow up on the issue. Caitlyn reviewed the service call and diagnosis, along side my response and has opened up a communication line with the technician to understand how he missed the root cause. Original Review: Unfortunately I had a bad experience with High Priority Plumbing. Old Republic Home Warranty assigned HP for a Service Call as my Kitchen Sinks / Dishwasher would not drain and the down pipe from the sink leaked into the cabinet. The technician diagnosed the issue as a result of the backgrade of the waste pipe and confirmed no blockage. As it was deemed an installation issue, ORHW would not cover the fix. HP quoted me $900-$1200 to replace the pipe as he said the 'bow' from the backgrade would continue to cause a problem. A local plumber came to review the issue for a second opinion, he tracked the issue to the point that the waste pipe joined the main waste line, he removed the join and the pipe was blocked thick with grout and tile washed down the sink from renovations (HP claimed no blockage). He removed the blockage and supported the waste pipe to remove the backgrade. He also identified that the pipe did not have a vent and included this as well as adding a seal at the downpipe from the sink (the reason I had a leak when the sink was holding water). The fix cost me $240. HP's diagnosis was incorrect and could have cost me a lot of money for a fix that did not resolve the root cause. HP also did not identify that the existing vent from an old system was not attached and did not identify that the down pipe from the sink was missing a seal resulting in the leak. I was holding off from a review as I was waiting for a response to an email I had sent to HP on the 20th May 2019, I didn't hear back. *see revised note above.

Rog V.

I had a bad experience with High Priority Plumbing. This company was appointed by ASH. First visit they came out and quickly said that there was no leak in pipes and that the washing machine was the one leaking. The technician was rude and condescending to our nanny because she didn't speak English. Making her feel bad due to the language barrier. Technician was quick to close the claim and moved on. When I called the technician he was extremely rude to me coming across as racist because the nanny couldn't speak English. I had to call over again and called them back in. This time they had to send a supervisor. Supervisor identifies the problem. It took two weeks my problem to get fixed. Leaving us without a working washer. I wouldn't recommend this company. It's a common problem with plumbing companies but there are better ones out there.

T K.

Horrible - will try to RIP you off. Do not use. They were recommended through my home warranty company, after coming to the house the plumber they assigned told me that the plumbing under my house was done completely wrong and would need to be redone and brought to code. They were only out for a plumbing leak. I had another plumber come out from Angie's list and was quoted $485 to fix the leak that High Priority Plumbing was recommended for. I will be filing a compliant with the BBB.

James R.

I do not recommend this company. My home warranty company used them to check out a malfunctioning hot water heater. High Priority told my home warranty company that the tenant said the water pipe going into the hot water heater had been leaking a long time. I questioned the tenant, and he said he told the tech no such thing. The tenant also stated that the first guy who came out was talking so crazy that he asked for another tech. It looks to me like High Priority colluded with my home warranty company to deny replacement of the hot water tank, based on """"secondary water damage"""" from a longstanding leak. If there HAD been a leak, the tenant said he would have noticed it, as he went to relight the pilot light several times. Shenanigans like this is why High Priority gets only two out of five stars!

William T.

My experience with High Priority Plumbing and Services was nothing short of wonderful. From the moment that they showed up to assess the function of my water heater, to the thoroughness of the installation the next day, as well as my communications with their office, it was nothing but seamless and professional. They were chosen by American Home Shield which is my home warranty provider. Ok, this being said, I would like to address most of the negative reviews. If your water heater is shot, it can almost promise you that it was installed well over ten years ago when it is VERY POSSIBLE that your local building codes where not yet updated. It is unethical for a plumbing company to install new equipment if the pipes and etcetera are out of code. This is NOT the fault, nor is it the responsibility of the plumbing company, or the home warranty company...they have NO control over what the state and/or county building commissioners do, so it will be YOUR responsibility to pay for the plumbing and etcetera to be brought up to code. In my case in GA, it was $430.00. DO NOT penalise High Priority or your home warranty company for circumstances that are beyond their control! I will say that I would hire High Priority for any and all of my plumbing needs, even for things outside of warranty. They were fantastic and WORTHY of your business.

Autumn S.

I will start with I was referred to High Priority Plumbing through a home warranty AHS. Typically I absolutely dread having to call a plumber but decided to roll the dice and see what happens. I've tried so many of them through AHS all being horrible. I read the reviews on here and did not expect much difference. You can imagine my surprise when I had a great experience multiple times! Cj was such a refreshing surprise. He showed up at the beginning of the Window of time scheduled. Something that never happens for me with other contractors. My first repair was a pipe that a previous Plumber had stood me up over and had tried to charge me a lot to repair. Cj figured out a difficult situation that AHS covered completely and my tenant even liked him. The next week I had a different house acting up with low water pressure. Once again Cj rolls up at the beginning of the window of time given impressing me with his Plumbing skills. He is easy to get along with, and both of my tenants also liked him. Both repairs he made for me were difficult situations that he went above and beyond to get repaired for me. I can say I trust him.... what??? Can you believe that... I mean seriously a trust worthy dude who does not do that annoying thing a lot of Plumbers do by mansplaning well little lady water flows down sort of thing. He handled business explained what I needed then went to his next job. I wish more of my AHS experiences went like this. Knowing the reviews on here I would not chance using anyone else.

Ravi R.

I was initially skeptical about High Priority with the other reviews here when AHS home warranty assigned this vendor. However, that quickly changed as soon as Thomas came out for the kitchen and toilet repairs. He was very professional, on time and quickly completed all the work. Highly recommend this company based on my experience with Thomas!

Qiyamah K.

Someone from High Priority was sent out by my home warranty company to fix two of my toilets; one was not running at all and one was running consistently. The plumber told me that the one that wasn't running at all had a clog and in order to fix it they would need to reset my toilet and since the inside of my tank had a hairline fracture he would have to replace my whole toilet which would cost me almost $400 out of pocket. I thought this was absurd and called another plumber who was able to come out and fix the clog just fine without having to reset my toilet. The other toilet that was running consistently appeared to be fine for about a day but now is cycling on and off. I called to speak with someone at High Priority and they took no responsibility for the misdiagnosis and with a poor attitude told me that I would need to call my warranty company to get them to come back out and fix the other toilet. DO NOT RECOMMEND!