High Priority Plumbing and Services

K. K.

I will not be using the services from High Priority Plumbing again. I called my home warranty about 2 plumbing issues (leaking faucet and running toilet) and they sent a plumber out. The plumber did not fix anything, and then charged me the $75 service fee. He told me he found nothing wrong with the toilet and that it is normal for the faucet to leak up to 48 hours after you shower. Naturally, I was frustrated. I called the company back and told them to please send a different plumber out to fix the problems. They sent a different plumber out and he fixed the toilet and told me he would be back to fix the faucet the next week, after I could notify my HOA that the water had to be shut off for my building. I was very pleased with his service and kindness. Well, I assumed this second plumber would have come back to fix the leaky faucet....but they sent the first guy back. He was rude and unprofessional when he arrived and told me that he couldn't shut the water off unless a maintenance man was there. So we rescheduled AGAIN, and I called High priority twice to make sure the plumber that was coming out next time was the second one, not the rude guy. Well, of course, they sent the rude one back. I was very frustrated with this and will use different plumbing services next time. The second star is because, at least they arrived on time.

D L.

We had a broken sewage ejection pump in our basement that High Priority came to replace. The plumber who came to the house was friendly, knowledgeable and very conscientious. Anytime I've ever called, I've had nothing but friendly service on the phone. We were even given actual High Priority service to get the plumber out to the house on the day that I called. I would definitely use their services again.

Cathy S.

I had this company come out with my home warranty, AHS. I had an inspector report a leak under the kitchen sink and also I needed a vent trap installed. The guy came out, I told him I had run the water in the sink and couldn't reproduce the leak, he said """"there is no leak here"""". Did not run the water. I took him at his word because I am not a plumber. He then inspected for the trap (even went into the crawlspace) and told me he would contact me with an estimate, that since there was no trap AHS would not pay, the estimate was somewhere between 225 and 425.00. I paid my 100.00 service charge to AHS. No call back, 4 days later I call a plumbing company I have relied on for years for my personal home and 4 rental properties, Michaels Plumbing, guy comes out to give me an estimate to install a trap under the kitchen sink. Lo and Behold, we already have a trap installed in the crawlspace - he took pictures of it and showed it to me. How did Priority Plumbing miss that ? I asked him to double check the leak under the sink - he runs the water in both sides and there is the leak, needed a washer, fixed in 3 min. I paid him 125.00 for his time. I would have had to pay him a trip charge anyway. Why would I pay him the 70.00 trip charge and then call AHS to send another company out to fix the leak ? I do not have even 1.00 to spare, much less 100.00 Called priority plumbing and told them their plumber misdiagnosed the problem under the sink - they will not refund the AHS service charge. I call AHS to see if I can get the 100.00 service charge, they will not. They told me I should have switched vendors. WHAT ? do not use this company. I told AHS to take high priority plumbing off the list for any of my service calls. As a former business owner this is no way to do business. ****since posting this review on Yelp I received a call from the marketing manager of High Priority Plumbing. She was very sincere, apologetic, and refunded the 100.00 charge.*********

Susan H.

Called this company after a recommendation from a friend to fix a leaking jetted tub. Sent pictures of problem and detailed instructions of the leak - specifically asked them if they worked on leaking HOSES in a jetted tub - after reviewing the pictures, they confirmed they could fix - I scheduled an appointment, paid the $49 service call - Tenants advised the next day that technician advised them that he could not fix - I was told I would receive an email receipt for the $49 - I haven't received. I was told when paying the $49 the technician would notify me of findings - neither happened. I had to call 2 times and then was told that they didn't work on jetted tube hoses?? What the heck?? I feel ripped off because they had pictures and details of the problem - if they were unsure if they could fix I should have been advised before I scheduled them to come. I will place this review on every outlet available so please will know what to watch out for when calling this company in Conyers

Peter A.

Thus far I have had nothing but pleasant experiences with this company...which is a lot more than I can say about the other company my home warranty company sent out to my house. I have used High Priority through my home warranty multiple times now and they have always called me on time, have always been honest, have always worked with me to fix the issue within my coverage, and have always actually fixed the issue. That is way more than I can say about the other plumbing contractors I have dealt with in Atlanta thus far.

Bryan B.

I had an electric water heater issue and I do have a home warranty. my warranty company contracted High Priority to diagnose and make repairs. Shortly after submitting a claim with the warranty company I received a very courteous phone call from High Priority and the person worked with me and my schedule. I received a service visit on time with a courtesy call from the technician. he was very professional and had all the necessary parts to complete the repair on my Hot Water Heater. Absolutely No Complaints ! Thank you Well Done!

Bernice W.

My experience with High Priority Plumbing was EXCELLENT! Darin is the best, most personable plumber ever. He represents his company well. He gave me great advice about saving money and maintaining my plumbing on a regular basis. He took time to educate me as a homeowner and spoke in layman's terms. I felt like I had a friend come in and help me with my plumbing. I would recommend this company and especially Darin to anyone needing a plumber. Honesty, Courtesy, Professionalism, Quality and GREAT Customer services sums up my experience with High Priority and specifically Darin. :)

Julie F.

We could not have had a worse experience with High Priority Plumbing. My brother scheduled a time between 3-6pm for a plumber to come look at a leaky shower on the second floor that was causing major damage to the ceiling. At 12:47 we got a call from the plumber saying he would be early and would he be able to come at 1:30. We were at lunch half an hour away but agreed to meet at 2pm. We got back to the house at 1:30 and spent the afternoon waiting. At 4pm we called the plumber asking when he might be arriving as we had been waiting for two hours at that point. He told us that he had been waiting in his car from 2pm onwards and left at 3:15pm. We received no phone call, heard no knocks on the door (and there were three of us in the house with no television, no music or loud noises). The plumbing service had GPS saying he was here, he left a magnet but at no point did he call or knock in anyway that we heard. We were subsequently unable to find anyway to reschedule with this plumber, have a new one dispatched and were forced to call the house warranty company to find another plumbing service entirely. Now I was out of town visiting from NYC, we canceled out our afternoon plans to wait, had to make new plans for another plumber to come the next day and suffered substantial unnecessary damage. Avoid them at all costs. What kind of plumber waits without trying to get in contact with his client? He had our number as he called to try to come earlier. Why just sit outside? Something fishy was clearly afoot.

Cam S.

Avoid these people at all costs! They specialize In Warranty referrals where the customer is at a disadvantage. The women that answer the phone are extremely bitchy and have plenty of excuses but no idea of what customer service is or how to help get things done. They are experts of why they can not do things. Call someone else or ask your warranty service company to assign someone else.

Terresa D.

High Priority was sent by our home warranty company - AHS. Eric was knowledgable and very kind, taking the time to explain things to me and show me what was going wrong, how he was going to fix it, and steps I could take to troubleshoot in the future. He could have replaced my disposal on the spot with one that was less powerful, but instead suggested that I wait a couple of days for him to get one with the same HP as my current, knowing that there would be a BIG difference. Would definitely recommend Eric at High Priority to friends!