High 5 Plumbing, Heating, Cooling & Electric

Lisa D.

I had to have 60 plus year old shower valves replaced. Jason did a wonderful job especially since one of them was a bit of a problem.

Linda P.

I just used High 5 for the first time and I will definitely use them again. I had sump pump issues in my window wells. Technician Lucas Sullivan got the issues diagnosed and the problems solved. He let me know what was going on and was careful to cover his shoes when coming into my house. He gave me three estimate options for the necessary work, which I appreciated. I had to go out before he was finished, but he left everything in good order.

Terri W.

Jason came to install a new kitchen faucet to replace a leaking one. He was very thorough in his estimate, giving me several options for budget consideration. I felt no pressure; he did a great job, took a goodly amount of time to answer my questions, and the price point was good. I would definitely use this company again.

Laura L.

We hired High 5 Plumbing to fix a leak in a rental house and believe we overpaid for the repair by at least double, $1800.00!
Worse was the water shutoff value was in a back basement room that contained several expensive bikes. Within a couple weeks of the technician being on the property, the bikes were gone. They had been in that room for over a year! It takes two codes to get to the bike room and the codes was unfortunately shared with our technician, John Underwood, in a trusting moment. Literally no one else has those codes, not even the tenants.
High 5 did nothing to help recover over $10,000 worth of bikes. We felt completely taken...twice!

Harley G.

Prompt, friendly and expensive
Far and away the most expensive of the quotes I got for a replacement water heater and other repairs to our home water systems.

Brian M.

So I requested a quote for two valves to be replaced under my sink. When the tech arrived, he instantly started making comments about my home and how nice it is and how it would be terrible if something happened to this home due to plumbing issues. Then he proceeded to go throughout the house and tell me water, hot water would damage multiple items here. I told him I replace the faucet, but the valves need to be replaced. He told me and so many words that I'm not a professional and I can't connect to lines that I need to sign up for their membership so they can come out and inspect more work I have done. He didn't so telling me about other items that needed to be replaced in my home when all I needed was two valves under the sink to be replaced. Everything was a scare tactic and then he told me when I decided not to pay $700 for two valves that he drove all the way across town over an hour to come to my home and that he needed to $49 since it was such a far drive for him. I would never recommend this company to anyone who needs something repaired because all they are going to do is try to scare you into fixing other items in the home.

Mark D.

Short version: they caused a new problem after a simple job, wouldn't take ownership and stand by their work, and tried to recommend pricey, unnecessary repairs.

Longer version: this last week my kitchen sink wasn't draining properly, so I called them to take a look and they came out and agreed it was clogged. Their plumber Isaac recommended a few options to unclog it (one option was $1,300+ for a bunch of unnecessary work), and I went with the cheapest option of a drain snake and some chemicals for $450. When I got home from work that day, there was flooding under my kitchen sink and floor. I ran the water and looked under the sink, and saw that there was a brisk leak above the garbage disposal. Frustrated that I still couldn't use my sink, I called them and they sent Isaac back out the next day. He called me at work and recommended a couple of options to fix the leak - replacing the entire garbage disposal for $800+, or putting some putty on the leak for $300. I told him the leak wasn't there before he did the work, and I didn't want to pay for a problem that they had caused (I already spent $450!). He told me he'd talk to his manager and get back to me. He also told my roommate who was home at the time that he was going to step out for a minute. He left and never returned, and never called me back. I finally spoke with a manager Zach later that night - he said the leak was probably old (as if I wouldn't notice flooding under my kitchen sink every time I used it for the past year? and during diagnostics Isaac had ran the water for a long time and looked under the sink and never mentioned a leak before he did his work). I told him that I paid $450 for a simple declog, and my sink was worse off than before, and I just wanted them to stand by their work and fix the problem. His response was that they are a business and can't do any free work. He admitted that putty is super cheap ($5 at Home Depot), but he wasn't willing to send out a plumber for the hour of labor.

The fact that they wouldn't own up to the problem and stand by their work, and that their solution was to recommend something completely unnecessary and expensive (replacing the entire garbage disposal for $800+, which worked just fine) - felt like a slap in the face and made me lose all trust in this business. After spending $450 on a simple job, I just hoped my sink would work. I stayed up late that night after I got my kids to bed to do the repair myself, and the leak is fixed and the sink is working well again. I wouldn't recommend this business and would caution others about their business model of providing multiple repair ""options,"" which is really just a way to upsell and take advantage of customers who don't know the difference.

Natalie Q.

Needed a new sink, faucet, and soap dispenser installed. Called on a Saturday morning and Justin arrived within hours. Went from a two drain to single drain with garbage disposal moved to new drain. Lots of glued plastic piping with nothing but connections and no screwed connections. Justin did an amazing job helping explain everything that needed to happen and what he was doing throughout the process. He proved several options every step of the way. He was extremely patient and friendly the entire 5-6 hours he was here. There were a few unexpected issues and he handled them extremely professionally. He went above and beyond to do some final touches to bring it all together. Very pleased with the final result! Would definitely recommend them and will be calling them for all future plumbing needs!

D R.

The tech was super friendly and came out same day to give me an estimate for a hot water heater. The quote was insulting, at close to $4500 for a $600 tank. I paid less than half of that after shopping around. I found many companies would give me an estimate over the phone, sometimes asking for a photo of the unit first. It pays to shop around

Lauren M.

John p and jesues were incredible. My house had many leaking areas after a trip away. These two worked together well. They worked fast and respectfully with my home and my budget. I am so glad I called high five plumbing because of these two.