High 5 Plumbing, Heating, Cooling & Electric

Debi S.

Was referred to this company, called and spoke to a very nice lady. She was able to get a ""technician"" to our house the same day. I had broken off a shower cartridge and couldn't get it out and when the tech looked at it he didn't think it could be fixed, he didn't have a clue. With him standing there watching I was able to loosen and extract the cartridge. He asked if I had a replacement and I said no, didn't he. He pulled up the ""quoted price"" for the Delta cartridge and this company wanted $360 to put it in. I went to Home Depot and bought the same cartridge for $65, are you kidding me?
The tech was basically useless and their prices are way out of line. I only gave them 2 stars because the initial lady I talked to was so nice. Definitely won't be calling them again. High 5 my A**

Jennifer T.

Jason arrived within the window of time represented. He was extremely knowledgeable and professional and got the repair completed quickly. He tested his work to make sure there were no remaining issues and even provided a recommendation for services he could not provide that we needed. Definitely recommend.

Jason W.

Kitchen sink was backed up. Called High 5, they sent a plumber out and arrived in 30 minutes.

Lucas Sullivan, the plumber was professional, thorough and did a fast job. Answered all my questions.

Very reasonable price. Definitely using this company going forward.

Garrett M.

Had a small leak in the crawlspace and they came right out to fix it. It was a bit of an emergency but Eric remained very calm on the phone and got someone out to me as soon as possible to remedy the problem.

Marya S.

We have major piping issues. We had hi-five come out and they initially unclogged the drain but said we needed to get someone on their team out here to look in with a camera. The quote was to remove one of our toilets and go in with a camera to see the issue; however, we have a drain they were able to go through instead - they still charged us over $1,000 to do a 30-minute camera review through our drain.
They let me watch the camera inspection, which was helpful and I learned a lot. They wrote us 3 quotes for the work and said it was urgent (it is) but I needed to make a decision that day and I should even tell him that minute what I'm leaning toward (I needed to talk to my husband) and he was very pushy about me making a decision.
So, we decided to price out the work with other plumbing companies. The MINIMUM hi-five was charging us was over $8,000. We got another quote from another company for 50% less.
ALWAYS GET A SECOND QUOTE.

sydney d.

This company as a whole is unprofessional. Morgan was really late and that's easy to overlook even though it ruined my evening plans. The first thing he did was complain about how many stairs I had, I get it....but when I asked him how his day was he said "" fine until I had to walk up all these stairs"" 2nd time...a bit dramatic but he complained every chance he got through out the visit. And he was a very athletic individual btw....more than me...When I told him I had a leaky fridge line, he peeked at it and started to make elaborate plans. I'm sure his plans involved the fact that I'm a young woman and know nothing about plumbing because the total came out to $1000. My realtor was there and asked if I could get a discount and I added ""yeah cause I'm sorta broke "" I just bought this place with all of my money. I'm proud and excited and he said "" guess you should sell this place if you're broke"" that frustrated me....buying this place was a big decision and process and for him to be so flippant and uncaring...I took it as an insult but overlooked it. Then he started cracking dick jokes and without delay, threw up his hands defensively and said "" ladies, relax, I'm just trying to lighten the mood"" ...first...the mood doesn't have to be joyous, you just told me I have to drop a ton of money on an unexpected repair. Second, don't tell me to relax, that gets under my skin, its condescending. And third, you turned what was supposed to be a platonic and professional interaction into a sexual one. I was lucky I had my realtor as backup. Had we been alone and he turned the conversation sexual, I might have been way more nervous. Lucky I am further in my recovery or he would have triggered me. It is not okay to waltz into a young woman's home and start talking inappropriately, especially if you're providing a service that I am paying for. He gave me a paper to sign at the end and told me it just explains that he came to assess things and we have a plan to fix the leak. A few days later i got an invoice for $1000 with my oversized signature on it. I was super intimidated, as if i promised to pay that much money and that my signature made it legally binding?? He didnt say i was signing an invoice, just an agreement that he came to look at it. The front desk was surprised to hear that i got an invoice before anything was repaired. But that i would have to take that up with the managers. I got frustrated and sat down to fix it myself, no clue what I am doing....I grabbed a wrench and turned the nut to tighten it and no more leak! I fixed it!!!! He didn't even look at the leak up close and he didn't think to tighten it, or he did and that contradicted his plan to repipe everything and overcharge me... I called this company to inform the owners or managers how their employee is behaving and 3 separate times I was told they would respond to me within 48 hours....well it's 3 weeks after the last time i called and nobody has gotten back to me. I was willing to discuss with them and negotiate getting him training and I wouldn't leave a very honest review but they've ignored me and I've clearly been swept under the rug. Customer service was bad, the service was non existent and I am sure he tried to play me. I feel used and frustrated and unimportant

Wade L.

We live on our rental property along with three additional units. The homes are older, built in the 1920's.

We started calling upon High 5 Plumbing about a year ago...They have repaired a sewer leak, installed a new shower assembly, and just recently replaced a kitchen faucet.

I am a firm believer that you get what you pay for...and you get the best treatment possible with each and every visit that a High 5 technician makes to the home.

The most recent technician, Vincent, was just awesome. Came in ready to go. Boot covers, working pads, and tools! Very polite young man. Thanks Vincent for the superior work! Great job on clean up too!!!

On time, and in uniform...oh yeah almost forgot that the company sends updates of when and who will be arriving to your home before the technician arrives. Nice!
All costs, explanation of what is necessary to repair/replace, and a guess as to the time needed are given up front.

I'm in...I will continue to utilized High 5 Plumbing in the future...

Kanani C.

I sent a message through Yelp and got a quick response from Levi(an owner) and subsequently another message apparently not knowing I had scheduled the appointment. I initially talked to Janae and she was nice and informative and tried to schedule an appointment for the next day. I told her I would call back either way, whether or not I'd schedule because I didn't want them to hold a time that I wouldn't take. When I called back she was busy so I talked to Tim. He was friendly and explained why I wasn't talking to Janae again. We scheduled the appointment and he explained how it would work. Who was coming, an email letting me know they were on the way, and a link so I could follow the driver. Everything was as explained. John M showed up and had a bit of trouble parking because of construction, but didn't complain about it, just made note. He was very friendly and put on booties when he came in. Was very thorough regarding my service request and did an overall inspection with explanation as to what/why things might need/want to be done. He left me with a little ""swag bag"" with some neat things in it before he went to get me some quotes. He wasn't pushy at all and didn't try to oversell. He solved my problem and gave me 3 options for what could be done for maintenance. The service fee was really reasonable (I did comparisons.) Unfortunately, at the time, I wasn't financially able to go forward with any of them. I will definitely use their family owned business who teams with non-profits to better the community when I can make it happen. Thanks High 5 guys!

Monica A.

Fast, friendly, and efficient! High 5 sent out their technician, Morgan, within 24 hours of our call. Morgan was able to fix the float valve in our toilet for a great price, and was in and out within an hour, and even checked our kids' play potty to make sure it was in good shape as well our kid appreciated that! Thanks for great service. Highly recommend.

Colorado N.

They obviously did not want to do the work on my rental house. I sent them a description of the work that I wanted done, and they could not be bothered to reply with anything other than a canned reply and a demand to call me. I asked them to review the description of the work that was being requested, and they ghosted me.