Hers and His Plumbing

Cathy G.

This company was recommended by AHS Home warranty for a water heater issue and a broken kitchen faucet handle. The plumber tried to sell me a water filtration system. I told him none of my neighbors have to have one and I did not need one either. He sent in a report to the home warranty company that the issues were caused because I did not have a water filtration system and that they would install one for 500.00. This is a conflict of interest and bad business practice.
My recommendation is never use this company. They are dishonest.

Andy H.

They didn't show up for their 9am to noon window. I waited at home missing work. At 11:45 I called and found out that the truck broke down. Then I waited on hold over 10 minutes for a reschedule before I hung up. Another plumber is coming this afternoon to take care of my repair. Hers and His needs to put customer service first. They have several technicians in Chattanooga and someone should have been able to get to this sooner. By the way, I was a CASH customer, not a home warranty customer. Sad.

Monica O.

I read the reviews and was not looking forward to this. I was assigned them by my Home Warranty. I was so pleasantly surprised. I called my warranty on a Sunday and they couldn't come out till Wednesday. We were ok with it since we have a second bathroom. We were told they would call before the arrival time of 9am-12. Cody called at 9:08 am and gave us amble time to get home. The work was done quickly and correctly. We were very pleased with everything.

John H.

Our warranty company forced us to use this company. I noticed really bad reviews, and was hoping the few good reviews would be the experience I would have. Nope, not a chance. For 100.00 dollars they could not find anything and dispatched a leak inspector, hydro scout, and they found in one second, a dislodged Ptrap. This should have been detected by Hers and His! We had to pay out of pocket to hydro scout 250.00! We are now out 350.00. We can't use our sink. I feel that we should get all of our money back. Yeah, right. Not in this lifetime. Why have a warranty? Why own a house? Why don't I just write a review and maybe someone will not have to go through what we did. We should have just done the work ourselves. We intend to repair it ourselves tomorrow. Insurance continues to be a joke. Screwed again.

Keith S.

I had to work with this company through my home warranty. The first time we used them they showed up 15mins before the time from expired. This second time it was scheduled 1-4pm. The dispatch called bc the technician couldn't find the road. Technician must be blind bc it's an easy address to find. Returned the phone call within 30 mins. Dispatch couldn't give answer why but the appt had to be rescheduled. Called the actual office to get an answer and since it was now past the allotted time frame they had to reschedule. Not our problem that your techs can't find an address and us had to reschedule due to their incapablilty to use a gps. Will never use Hers and His plumbing or suggest their business to anyone.

Danielle F.

It is now 3 weeks into waiting for hers and his plumbing to fix my HVAC system. While fixing one issue (replacing a fan motor) they broke the blade on my fan. They were supposed to be out here a week ago to fix it, and I've yet to receive a phone call or any sort of communication to let me know the status. Every time I call, I get hung up on or told they have no answers by the rude costumer service people. I would give this company 0 stars if I could. DO NOT USE THEM.

Sharon G.

this is the worst company ever! had them out to repair some hoses on hot water tank. charged 175 dollars for one hours work. three days later all hoses leaking just like they had never been fixed. this was on thursday, was told they would not be able to come until tuesday but assured me it would be early. 11am tuesday i called and was told that they would not come until 3pm- 6pm. at 5:30pm i call again and am told they would not come out at all unless i gave a credit card payment over the phone for another 149.00!. this was the manager ( william cotter) very rude,very blunt, "" no credit card payment no tech sent "" so i have paid 175 dollars and got nothing. can't even turn my hot water back on. will be reporting to the bbb . ripping off the elderly who live on fixed income should be a crime! sharon g. margate, fl.

Antwan F.

They were dispatched through my warranty company to my rental house n(Nashville, TN) in January. (I live in Atlanta, GA) They are fully aware that I do not live at the residence. They came out and met the tenant. I spoke with the gentleman there to make the repair on 2 occasions the day the repairs were made. I never heard from anyone after that. Fast forward to June and they send me to collections for an unpaid bill. They stated that they sent a letter to the rental home but got no response. So when asked why it was sent there when they know I take care of the bill and do not reside there, they said that's just where they sent it.
NO PHONE CALLS, 1 LETTER TO A KNOWN WRONG ADDRESS AND FIVE MONTHS LATER THEY SEND $167 TO COLLECTION TO CAUSE MY GREAT CREDIT SCORE TO TAKE A HIT.
(NOT TO MENTION THEY HAVE DONE WORK FOR ME IN THE PAST COUPLE OF YEARS, SO THEY KNOW I DO NOT LIVE THERE)
Thanks for the hit to my credit over $167!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great communication!!!!!!!!! (what a joke)

I R.

Well not much I can say other than unprofessional bad company will never use again 4 appts of no one showing up rude staff just simply stay away one month to fix my simple problem good luck if someone is dealing with this company it was very frustrating hope this helps the next person.

Shane S.

One star is to kind. Other than the technician was courteous.
Please read this or end up with a $49 dollar bill for absolutely nothing.
The guy showed up between a 10:00-2:00 window after the client called twice. He came in and I guess evaluated the situation. He went back to his van and brought in an industrial drain cleaning snake that he even told the customer was to large for the drain and he could not use it. He then asked the customer if he had a plunger. He asked the customer after that if he had a coat hanger. He then tried to convince the customer he had better drainage after the customer told him there was no difference. After all of this he asked the customer for $ 49 dollars. I had a competitor once tell me that it is called a license to steal. I like the root word of that. Lice. I really felt sorry for this gentleman who felt as if he had to pay for nothing. He is a much better person. I do not feel as if I would have handled it the same way. This testimony is true. I have no reason to lie about it.
Shane Somonski