Hers and His Plumbing

Bill J.

THEY USE CHEAP UNRELIABLE PARTS Our home warranty company sent Hers and His plumbing to our house to replace the inside flushing mechanism in our toilet. I have never seen a cheaper handle in my life. It was like a tinker toy. It broke after a week. I called them back to fix it.. thinking they would put something more substantial in, and they literally bent the metal, lowered the chain and left.. then called my home warranty company and told them we ""flushed too hard"". I've been flushing toilets for 48 years, I'm pretty sure it's safe to say that it was the dollar store handle..not the flusher.

Cheri S.

0 stars is too generous- scheduled to come to a property between 12-3, shows up early and leaves because no one answered the door- duh, the appointment time was 12-3 pinhead! Whoever answered the phone in the office needs some customer service lessons but made sure I knew they have enough customers and dont need my business. How Nashville tolerates this kind of customer service is beyond me! There are too many good plumbers in town to have to deal with these hacks......

Jenny D.

We had our water heater go out on us on Sunday . Through our home warranty we wanted His And Hers to come out to fix it be cause they had done stuff for us before at our old house in Brentwood. They were not able to come out till Monday which was ok. They called me on Monday morning to see if the technician could come out earlier that the proposed time. I said that would be awesome. Cody shows up 20 mins later. He tells me that I need a new water heater. I called the warranty company and they said it was going too be 3 to 5 business days to get the water heater ordered and shipped. Cody talked to his boss. Because the holidays were coming up, they said they would replace it with one they had in the truck and replace their stock with the one they get from the warranty company. First class all the way thank you so very much for saving our Thanksgiving!!!!!

Nina T.

I wanted to update my previous review of Hers and His Plumbing. I revised the star rating to 3 not because the service I experienced originally had changed, but because of the service afterward. After posting my original review I was messaged by the owner of the company he wanted to follow up on my experience. He contact the GP of the Florida location (Troy) to follow up with me. Troy did call and he listened to all that happened. He expressed his concern and his assurance that what we had experienced is not how the like to do business and not what is expected of their employees. He assured me that this particular employee was not representative of all of his employees. If any company takes the time to address unpleasant experiences with a personal phone call I will have to say they are concerned enough to follow up. That in my book is good customer service.

D B.

Our call was to our warranty co. about our shower leaking into our kitchen- our warranty co. stated seemed likely a pipe leak- was covered- this is a shower stall next to our jetted tub in our master bathrm... that being said plumber came out saw where water was coming from - stated he had to cut into our ceiling( tells me 'of course that would be fixed') in kitchen to see pipes- he cuts a 1 foot square-ish type hole and states not the pipes- now from where I was looking I explained that was where the tub pipe was not the shower- he assured me i was wrong!! of course I shut up before I got really pissed! he stated it could be our drain was pan ( unlikely) or our shower grout weak/missing and allowing water to come in- NOT COVERED he states- he submits the drain pan is broke , leaking and takes my $100. co-pay and leaves stating someone would be contacting me to fix our ceiling goes by - I contact warranty co. I state what occurred- meanwhile we hired a grout specialist to re-grout and re-caulk entire shower- LEAK fixed! meanwhile I hire a plumber on my own to replace my jetted tub as it was old-not working- find out the hole that was cut in my ceiling simply showed my jetted tub drain and pipe- NOT MY SHOWER - that was 2 ft further and could not be seen as there was a beam in way- my warranty co. assure me his n her plumbing will FIX my ceiling as #1. they did not get prior apporval to cut into it from warranty co. and #2 they misdiagnosed the problem- all this said- never heard from warranty co. or his her plumbing except a letter stating they do not cover secondary damage-contact Hn H plumbing they state they could not diagnose without cutting what did I expect- I explain i did not expect their RUDENESS nor lack of competence! i would check certification from anyone this co. sends to work in your home, clearly the one they sent was completely incompetent!- I still have a hole its going to cost me 350. min. to have fixed!

liz f.

Came to fix my toilet and left me without water service. By the time the mistake was noticed, it was after office hours. Called their after hours emergency number twice and was told that they would page someone. Never got a call back. Called the emergency number a third time and the same operator told me that they just relay the message to the office for the morning. Clearly unwilling to solve a problem that they created. The worst service. So disappointing.

Jack L.

Hers and His installed a hot water heater in my son's home. Unfortunately, neither my son nor I are schooled in building codes, and the installation was not completed to code. Alas, when my son sold his house, the inspector advised that the water heater needed to be brought to code. Hers and His sent Billy who has revived an excellent rating above, but from our experience the reviewer must be related to him. Billy was rude, cussing and yanking at the poor offending ductwork, causing significant damage. To add insult to injury, Billy shut off the gas and left the parts where he had cast them. My son, his wife, and three year old daughter have been without hot water for two days and we are uncertain when we can get another qualified person to repair the damage. When questioned, the corporate representative, Robert Davis, denied any culpability on their part and refused further assistance. If you need customer service and honesty, you will not find it here.

Angie M.

Window for service was 11-2pm. Did not receive a call from this company saying that a technician would not show at my appointment until 1230. For further inconvenience, a family member had come from out of town for me so that I could go to work. I work at a hospital 30 minutes out of town, and cannot leave. I don't know if this company doesn't sense urgency or if they only have one tech that does everything. Very disappointed. May have to use them again, not by choice but due to warranty company.

Neville S.

On July 5, 2017 we had a pluming issue. A plumber from His and Hers plumbing was dispatched to our home. He diagnosed a leaking valve on the outside of our home as caused by water pressure issues but having not tested the water pressure. The His and Hers plumber then recommended $530.00 worth of repairs including a water filter that he said was necessary for sediment. I am on City water no sediment according to the plumber for the city. I refused the offer and called the City of Sanford. The City of Sanford sent out the city plumber within a half hour after the plumber from His and Hers left. They found no pressure issues and stated that water pressure cannot be isolated to one house that is connected to city water as our house is, all connected the house would be affected. The City of Sanford plumber stated that a licensed plumber should have known that. The city found a reading of 20 open 50 closed. I called a separate plumber from Dain Genie and paid for the repair of the leaking valve costing $155.00. The Drain Genie plumber stated that those valves fail frequently in Florida because of the intense heat from exposures to the sun. I would not recommend HIs and Hers.

Quita W.

Josh was very professional and fixed the garbage disposal in no time. Thanks for providing great service Hers and His Plumbing!