Hers and His Plumbing

Vince S.

Do not recommend this company. Placed an order to replace a shower handle valve, 4 weeks later and nothing only to find out on the 4th week that the plumber was going to order the part. I had even given the information on the store where the plumber could obtain the part. Do not waste your time with this company.

Brandon R.

We are selling a home and made an appointment to have some plumbing repairs done on Monday, May 1, between 9am and 12pm. Late on Friday afternoon we got a text message from Hers and His Plumbing telling us that they changed our appointment to Monday afternoon between 1pm and 4pm. The home is 20 miles away from our current home, so I went over there and waited from 1 to 4 pm and had no communication from Hers and His Plumbing. At 4:10pm I called and asked the status of the repair appointment and they told me that they could not contact their plumber and could not give me an ETA. Since the repair work would require a couple of hours and I had already wasted the entire day waiting for him, I went ahead and cancelled the appointment. While this company had always done reasonable work for me in the past, I will never use them again. My time is too valuable to waste on unreliable service providers. Not only did they reschedule at the last minute and miss a three hour service window, they couldn't even tell me when I could expect to have a plumber arrive. This is completely unsatisfactory.

Marcia Q.

same as everyone else here dont bother with this company ask for another one not only bad service no one ever picks up the phone and no one shows up for the appointments not even a courtesy call horrible service dont now how there still in business

Judy B.

We contacted Hers & His Plumbing for some plumbing repairs in Celebration, FL. They confirmed an appointment for 11-2pm arrival. They called later to say that they would be there between 10-1pm. On the day of the appointment we received a call at 8:45am stating that they were on their way and will be there at 9am. I instructed them on what needed to be done in the main house and to get started. I explained that I would be there by 10am (our scheduled time) to let them know what needed to be done in the guest apartment above the garage. When I arrived, I wanted to show them the toilet that I needed replaced in the garage apartment. They assured me that the toilet was fine and that they fix it. When we walked up to the garage water was pouring from the garage ceiling. I knew the toilet upstairs was defected and had the water turned off. I also instructed them to only work on the main house. Hers & His Plumbing informed me that even thought that they """"fixed"""" the issue, the tenant turned the water on, so they weren't at fault. I asked to speak with the owner of the company. They put me on the phone with a person named Jason who I later found out was just a team leader. Hers & His Plumbing left the house, leaving thousands of dollars in damages. I contacted and left a message for the actual owner. I never received a call back.

Kevin E.

Horrible customer service even broke our faucet before calling to see if repairs were covered. Will never recommend or use again.

George H.

We have a home warranty with American Home Shield. We had 2 leaky faucets in 1 of our bathrooms and we called AHS to send someone out to fix the problem. They contacted Hers and His Plumbing whom sent a technician. He arrived, looked at faucets which are probably 10 yrs old and verified there was internal leaks. Next thing we know, he informs us that we do not qualify because the water pressure coming into our modular home was too high. He had put a meter on 1 of our out buildings faucet that is not connected to the house. I asked him to put a meter on the line under the sink that leads to the actual faucet. He says this is not possible. So I proceeded to let him know how I felt. He informed me he could care less and they would get paid $123 regardless. He said for $1300 he could fix my problem. I got on line, ordered 2 faucets ($76 for both) 4 water lines ($38 total) and AHS sent another company and he had it fixed in 45 minutes. AHS did not charge us another service fee, so total cost was $189 compared to $1300. Take my advice and stay as far away from Hers and His Plumbing as you can get. They are rude, crude and will rip you off if you let them. They do not deserve 1 star but you have to at least give them 1.

Chris H.

America Home Shield sent them to repair my toilet. Because of the plumber telling AHS a statement he was totally not qualified to state they refused to pay for the repair. The plumber left an unsealed toilet allowing sewer gas into the house. Worst plumbing company I have ever dealt with.

Letty p.

This company was sent to me by American Home Shield Really bad customer service. Technician came to my home to replace a kitchen faucet. When I was explaining the issue he said he was the plumber and he would tell me what the issue was. After examining the the faucet he determined it was a sprayer problem. I had told him it was a valve problem. He replaces the sprayer but that didn't fix the issue. He then determined that the entire faucet needed to be replaced. He removed my old faucet and tried to replace it with a cheap plastic faucet. I refused to let him install it. ( the faucet he removed was a chrome Koehler faucet.) He left to go find a replacement. That was 2 days ago. So for 2 days I've had no water in my kitchen and no follow up from the company. When I called to complain that just said that they were sorry for my inconvenience.

Nhan T.

My service request was for 2 leaks, one for toilet and faucet, both in my second bathroom, the plumber who arrives stated that he couldn't fix the faucet leak because it was specified as sink in his work order. So I called the office to inform them of the situation. They told me I need to place another request to get the faucet fixed because faucet and sink is 2 different things. Therefore I will also need to pay another $75 for the plumber to come out again. Not only was my problem not resolved but that company has horrible customer service. Their professionalism was TERRIBLE!!! I would never recommend them to anyone. If I could rate a 0 I would.

Judy M.

I was having a problem with my hot water heater and the soonest Hers & His would set up was 5 days later. One hour before the scheduled appointment I received a call cancelling the arrival of the technician. and they wanted to put me off until the following week. When I said that wasn't acceptable, the representative began berating me for my """"attitude"""" when in fact she was raising her voice and was rude and disrespectful. No wonder this company has so many poor ratings. My advice is to stay away from this company and choose another one that is reputable and professional instead of shoddy and fly by night.