Hers and His Plumbing

Nancy R.

I had a plumbing leak behind a stucco wall. Old Republic Home Plan warranty sent His and Hers to repair the leak. The technician removed the pipe support and the water hose bib (faucet) to get to the leak. Unfortunately they fixed the leak but did not replace the pipe support putting the wall and the new pipe at risk for further and reoccuring damage so wall repair technician could not fix the wall. I had to get a different plumber as H&H were not available to repair for almost two weeks (they had been paid by the insurance company so no rush I guess). Unfortunately, I had to pay out of pocket and was not reimbursed. I had another issue with a stoppage to the house. Warranty tried to send them and I refused. So yes, if you feel the in network companies are not performing well you can request someone else. I'm providing 1 star as I believe the plumber should have known not to leave the pipe without a supporting bracket and sticking out the way the techician did.

Robert V.

We are selling a home and made an appointment to have some plumbing repairs done on Monday, May 1, between 9am and 12pm. Late on Friday afternoon we got a text message from Hers and His Plumbing telling us that they changed our appointment to Monday afternoon between 1pm and 4pm. The home is 20 miles away from our current home, so I went over there and waited from 1 to 4 pm and had no communication from Hers and His Plumbing. At 4:10pm I called and asked the status of the repair appointment and they told me that they could not contact their plumber and could not give me an ETA. Since the repair work would require a couple of hours and I had already wasted the entire day waiting for him, I went ahead and cancelled the appointment. While this company had always done reasonable work for me in the past, I will never use them again. My time is too valuable to waste on unreliable service providers. Not only did they reschedule at the last minute and miss a three hour service window, they couldn't even tell me when I could expect to have a plumber arrive. This is completely unsatisfactory.

Mr C.

The NWFL technicians are top notch. Can't speak for the rest of the company but they do great here.

A.D. T.

Horrible customer service even broke our faucet before calling to see if repairs were covered. Will never recommend or use again.

Kurt S.

NEVER USE THIS COMPANY! I used this company to fix a toilet and sink that would not drain. After I paid them the issues happened the next day and they refused to come back and would not refund my money. After calling and asking for a manager to call me I never received a call back.

Chantal B.

Hers and His Plumbing (Orlando) came twice at home and did not do the job because they are incompetent and without tools and experience. Do not do business with them. Very deceived. I still have my valves that leaks. They did not want to do the job as they say that Water pressure is too high in my neighbourhood....... and my AMERICAN HOME SHIELD insurance did not cover that. He wanted to sell me a pressure regulator $800..... pouahhhhhhh Any reasons not to do the job. He told me to call a regular plumber.. that he would do the job. Very disapointed.

Jeanette W.

If I could leave zero stars I would. Absolutely ridiculous company. I have AHS home warranty and this company was assigned. They came for first appointment...then left. Did not finish the job. In fact after he left a leak occured to condo below that we never had. . The technician said nothing he can do. He has other calls. FIVE appointments were made and every one of them cancelled. We had to call at the end of the time window to ask when they were coming. We then got one excuse after another of so sorry but need to reschedule. After the fifth cancelation they tried to make a 6th...a week later. Enough was enough. Absolutely terrible company . DO NOT USE. Can't trust them and totally unreliable.

Helen R.

never received a receipt for your services. plumber insisted I needed new toilet. told insurance company wrong information. need a call back and receipt itemized for insurance and myself. did not need a whole new toilet after someone else looked at it. I paid $808.00 for something I did not need. someone please call or text me at (352) 764-9652.

Gloria C.

two weeks in a row they were a no show to fix my toilet that was leaking wasted two days waiting around for a plumber to show up

Susan S.

After 19 years our AO Smith water heater needed to be replaced. We called Hers & His plumbing. They put in a new RHEEM water heater. Fast forward...this was a nightmare. It's been replaced once because the new water heater kept shutting down and wasn't fixable. Now that new water heater has also stopped working. We called and they sent out Jason. He was rude and said that the fume detector caused the heater to malfunction and blamed my dog kennels that the urine odor made the fume detector malfunction. A- we don't have urine issues. I clean that area everyday with a disinfectant B-what happens when someone paints in the garage or there are car exhaust fumes? A Water Heater should function regardless of any odors. Well, Jason disconnected the gas line, left the water heater not repaired with parts all over the floor and told my husband he needed to call RHEEM, not the plumber. The owner and office were just as bad. We called RHEEM. They are sending out replacement parts and said the water heater is fixable. Now we need to get a new plumber to put those parts in. We have no hot water ! DONT BOTHER WITH THIS COMPANY....they treat customers badly.