Hers and His Plumbing

Kurt S.

NEVER USE THIS COMPANY! I used this company to fix a toilet and sink that would not drain. After I paid them the issues happened the next day and they refused to come back and would not refund my money. After calling and asking for a manager to call me I never received a call back.

Chantal B.

Hers and His Plumbing (Orlando) came twice at home and did not do the job because they are incompetent and without tools and experience. Do not do business with them. Very deceived. I still have my valves that leaks. They did not want to do the job as they say that Water pressure is too high in my neighbourhood....... and my AMERICAN HOME SHIELD insurance did not cover that. He wanted to sell me a pressure regulator $800..... pouahhhhhhh Any reasons not to do the job. He told me to call a regular plumber.. that he would do the job. Very disapointed.

Jeanette W.

If I could leave zero stars I would. Absolutely ridiculous company. I have AHS home warranty and this company was assigned. They came for first appointment...then left. Did not finish the job. In fact after he left a leak occured to condo below that we never had. . The technician said nothing he can do. He has other calls. FIVE appointments were made and every one of them cancelled. We had to call at the end of the time window to ask when they were coming. We then got one excuse after another of so sorry but need to reschedule. After the fifth cancelation they tried to make a 6th...a week later. Enough was enough. Absolutely terrible company . DO NOT USE. Can't trust them and totally unreliable.

Helen R.

never received a receipt for your services. plumber insisted I needed new toilet. told insurance company wrong information. need a call back and receipt itemized for insurance and myself. did not need a whole new toilet after someone else looked at it. I paid $808.00 for something I did not need. someone please call or text me at (352) 764-9652.

Gloria C.

two weeks in a row they were a no show to fix my toilet that was leaking wasted two days waiting around for a plumber to show up

Susan S.

After 19 years our AO Smith water heater needed to be replaced. We called Hers & His plumbing. They put in a new RHEEM water heater. Fast forward...this was a nightmare. It's been replaced once because the new water heater kept shutting down and wasn't fixable. Now that new water heater has also stopped working. We called and they sent out Jason. He was rude and said that the fume detector caused the heater to malfunction and blamed my dog kennels that the urine odor made the fume detector malfunction. A- we don't have urine issues. I clean that area everyday with a disinfectant B-what happens when someone paints in the garage or there are car exhaust fumes? A Water Heater should function regardless of any odors. Well, Jason disconnected the gas line, left the water heater not repaired with parts all over the floor and told my husband he needed to call RHEEM, not the plumber. The owner and office were just as bad. We called RHEEM. They are sending out replacement parts and said the water heater is fixable. Now we need to get a new plumber to put those parts in. We have no hot water ! DONT BOTHER WITH THIS COMPANY....they treat customers badly.

Alana H.

American Home Shield sent HERS AND HIS PLUMBING - FLORIDA LLC (BRE) to my home to repair my garbage disposal on April 13, 2022. The technician banged forcefully upon my disposal with a wrench. The disposal began working after the breaker was flipped back off and on. He ran a couple cups of ice down the disposal, told me to have a good day and left. I walked from the front door back into the kitchen and water was running out of my cabinet, I opened the cabinet and water was leaking from the disposal and the pipe. I went back to the front door but the technician was already driving down the street. I called and texted him with no response. I told AHS the issue was not fixed and is now worse. April 19th, the technician came back out, replaced the garbage disposal, refused to fix the pipe and left. I called the manager of HERS AND HIS PLUMBING - FLORIDA LLC (BRE)  and have never received a call back. I contacted American Home Shield April 19th immediately after the technician refused to fix the pipe, was told it was getting escalated. Called again on April 22nd, spoke to Ann, again was told it was escalated. May 2nd called again, same story. May 9th called again, was told she cannot transfer directly to a supervisor but can escalate, was told this is between me and the contractor, and also that the do not keep records of things being escalated. TO THIS DAY I AM EMPTYING A BUCKET every time I do my dishes because THEIR TECHNICIAN BROKE MY PIPE.

Ronald K.

I suggest you not use this company. They came to replace two hose bibs. The next day there was a flood in my yard and my neighbors yard because they cracked the pipe. I immediately called them about this emergency and they told me they could not come back for 8 days! I had to shut off the water in my house to stop the gushing water. They expected me to be without water for 8 days because of a problem they created. I could not believe their lack of concern. They are despicable.

Angelita B.

Our home warranty company sent them out to look at our tankless hot water heater. The repair man proceeds to check the heater can't find anything wrong with it and states that our problem is our Fossetts our house is two years old this should not be happening on a brand new house waited a week to get a response never got anything out of them called three times on the third time was told that they would call me back with an estimate on how much it would cost if I had to pay out of pocket that was two weeks ago this is been going on since January 3 and I'm still waiting on an estimate I would not recommend them to anybody.

alex d.

Below is my personal experience with """"Hers and His Plumbing company"""". You may make your own conclusions. We had a problem with hot water in some parts of the house coming out in 15-18 minutes after opening the faucet. A plumber from a totally different company came to fix unrelated issue and I asked him why we have such problem. He quickly determined that the cause is a nonfunctional circulation pump attached to the water heater. Since water heater is one item covered by AHS, I opened a service request. """"Hers and His plumbing"""" was assigned and one man ( i withdrawing the name because its not important ) came. I showed him the problem in the kitchen ( without telling him what i knew ). He started hot faucet and looked at his watch for how long it takes to get hot water. After hot water started coming out he asked where else we have the same problem. I answered. Then he called what appears to be their office number and started describing the problem. He continued asking questions what to do next. ( I was next to him entire time he was at our house which was about 45 minutes). After i realized he has no clue what to do I told him what I knew. He went to garage where water heater is installed and started looking at the circulation pump. Another call to the office took place. Looked like he got new instructions. He proceed with switching water heater off and send me to open all hot faucets and drain all hot water. ( I didn't argue with what he was asking me to do, even though i knew water heater is not the problem). Then he turned water heater on, told me he will be back to replace circulation pump and left. Next day i received email from AHS to call them because there is a reason why AHS is not covering such replacement. When I called I was told the replacement is not covered because installation is incorrect. When I asked why they are saying such thing I was told plumber send them the report stating this and correct installation is suppose to have timer installed. And if I want to have pump replaced there will be an out of pocket expense in the amount of $1077. Next thing I called the number on the label attached on the water heater. It turned out it is the plumbing company that installed water heater and pump. When i told them what the other plumber stated in his report to AHS he simply laughed and said if I want him to replace the pump it will be $625. Another call to AHS. I explained to the person who took my call what is going on. Told them Hers and His Plumbing company is a very dishonest company is probably reaping AHS customers and them as well. That didn't make any difference. So I proceeded to have my plumber to come and replace the pump. When I asked about timer he said that there are pumps with a timer, a lot more expensive but they actually are disappearing on the market because no one wants them. He told me to just go to Wallmart and buy a simple timer, program it to shut off for times we don't need speedy hot water and plug pump into it. I did that and bought one for $5. Programmed to shut off for night ours and that's it. Total expense is $630 = $625+$5. See photos of before and now plus plumber's invoice for the work.