Hers and His Plumbing

Kristine R.

I am not an individual who prides herself on complaining and I have never written a review like this before about any other company. But the technicians for this company are dishonest and the company refuses to take accountability for their work. Two technicians were at my home yesterday replacing our water heater. They turned our water off for a period of about 30 minutes and when they turned it back on, they chose to use the kitchen faucet to test if the water came back on. It didn't. The technician himself, named JEFF ALLEN, said that the sediment must have collected in the cartridge which evidently clogged with the pressure of the water being turned back on. JEFF ALLEN HIMSELF ADMITTED THAT IT WAS AN ACCIDENT, THAT IT SOMETIMES HAPPENS, AND COULD HAVE HAPPENED TO ANY OTHER PLUMBER. So fine-we understand that with home repairs, unprecedented accidents happen. We asked for them to fix the faucet (since their actions broke it and it was completely functional before they walked into my house), and he tried his best as he fumbled with the faucet, taking pieces apart. But then he said he didn't have the proper tools to fix it (????). THEY ARE A PLUMBING COMPANY-HOW COULD THEIR TECHNICIANS NOT HAVE THE PROPER TOOLS ON HAND TO REPAIR A FAUCET???? Instead, they walked out of my house, leaving my family with no running water in our kitchen right before dinner time. We called Kohler and will receive a new sink cartridge, which could take up to 7 days. Oh & by the way, Kohler said there would be no special tool to repair, just a new piece-so makes you wonder if these plumbers are even properly trained if they insisted they couldn't repair anything just because they didn't have that """"special tool""""... But when we called the plumbing company to ensure that when the part is received they would come out to fix it, they said they only would AT OUR EXPENSE. How does the negligent actions of a technician breaking an appliance in my home result in the customer paying twice?? When I spoke with a manager who conferenced the technician himself on the line, JEFF ALLEN stated that he never touched my sink, and therefore wasn't responsible. He insinuated that we broke the faucet ourselves. (WHY ON EARTH WOULD WE BREAK OUR OWN KITCHEN FAUCET??) RUN from this company. Do NOT let any of their technicians onto your property as they are dishonest and will not relay any truth. The company takes no accountability for their technician's actions and refuses to make it right when a mistake was made on their end. I am not only disgusted, but now without running water in my kitchen when I have two young children to care for. And apparently the only person capable of making a decision that would allow their technician to simply come back and fix what they broke is on vacation for the next 5 days. They shouldn't need a manager to tell them to come back & do the right thing!! It's not that difficult to provide a service which you are supposed to be trained and educated in!! I understand that these CoVid times are stressful for everyone, customers and businesses alike. That's why I would assume that during these overwhelming times, businesses would be going out of their way to try and provide the most exceptional customer service to paying customers, and I'm truly baffled at the level of dishonesty. Insinuating that we broke our own kitchen faucet because they don't want to come back and fix what they broke themselves is a new low. It's absolutely shameful. JEFF ALLEN should be ashamed of himself and the company's reluctance in fixing his mistake is a clear example of negligence and horrendous customer service.

Susan M.

Zach failed to perform his work in a manner that was professional. He broke the cinder block and concrete exterior of our home and drove away without telling us. He also left old screws and fittings on the floor and hanging from the walls. He also routed a pipe across the floor not next to a wall or out of the way. When I had him come back out to fix the exterior wall that he completely destroyed (an area 10-15x larger than the opening required for the pipe exit), he did not notify us of his arrival, did not complete the repair in a manner that is structurally sound (I am an engineer), and left behind a pile of mortar and broken concrete. If you want work performed in a professional manner, do not use Hers and His Plumbing.

I Cori B.

I have a hybrid hot water heater. Zachary from hers and his plumbing went above and beyond to obtain a replacement while it was under manufacturer's warranty. He was much more helpful than the actual manufacturer. In between the manufacturer and my home warranty company, he spent untold hours on line, on hold, and on the phone. In addition he did an excellent job replacing the hot water heater during the Covid crisis. I appreciate Zach staying in touch with me and I appreciate that his company came through even when they got stiffed by my home warranty service. I would never hesitate to call on this company again. Zack obviously took great pride in his work. He is a conscientious and caring Plumber.

Mario A.

We contacted Hers & His Plumbing for some plumbing repairs in Celebration, FL. They confirmed an appointment for 11-2pm arrival. They called later to say that they would be there between 10-1pm. On the day of the appointment we received a call at 8:45am stating that they were on their way and will be there at 9am. I instructed them on what needed to be done in the main house and to get started. I explained that I would be there by 10am (our scheduled time) to let them know what needed to be done in the guest apartment above the garage. When I arrived, I wanted to show them the toilet that I needed replaced in the garage apartment. They assured me that the toilet was fine and that they fix it. When we walked up to the garage water was pouring from the garage ceiling. I knew the toilet upstairs was defected and had the water turned off. I also instructed them to only work on the main house. Hers & His Plumbing informed me that even thought that they """"fixed"""" the issue, the tenant turned the water on, so they weren't at fault. I asked to speak with the owner of the company. They put me on the phone with a person named Jason who I later found out was just a team leader. Hers & His Plumbing left the house, leaving thousands of dollars in damages. I contacted and left a message for the actual owner. I never received a call back.

Mike E.

I was having a problem with my hot water heater and the soonest Hers & His would set up was 5 days later. One hour before the scheduled appointment I received a call cancelling the arrival of the technician. and they wanted to put me off until the following week. When I said that wasn't acceptable, the representative began berating me for my """"attitude"""" when in fact she was raising her voice and was rude and disrespectful. No wonder this company has so many poor ratings. My advice is to stay away from this company and choose another one that is reputable and professional instead of shoddy and fly by night.

Michelle G.

Horrible! I made an appointment with this Company. They said that I had to wait four hours for the plumber. Left work at 12:00 and 4PM came and no one showed up. When I called they said that they did not have my phone number? Yeah right! I made the appointment, gave them my phone number and address. And they repeated my phone number back to me. The person that answered the phone today when I asked where they were at just gave me a bogus phone number for me and said that they """"tried"""" to call me and it was """"just busy!"""" No one called or showed up! I told her that it's is 4PM and can the plumber come? That I waited all day? She said no and that I could make the appointment for tomorrow from 9AM to 12?! And miss another 3 hours!!!!!???? I never use them nor refer them to anyone! My Boss was upset that I had to leave early and now I lost hours at work and am forced to find another plumber! Thanks for nothing!

Dave A.

I would NEVER use this company if it wasn't for the warranty provide from Orlando Utilities. I made an appointment as I had Doctors appointment all day. The appointment was for between 5 pm, and 8 pm. I was not home when they showed up, (sometime after 3 pm). I came home about quarter to four, with a message saying they were here around 3:30 pm. I called the home warranty company, and they tried everything to have Hers and His to come back out. They flat refused, and said they would make an appointment sometime the next day. I can not flush the toilets, take showers, or any other water usage. I will be reporting this to the insurance company, as well as Orlando Utilities.

Brenda H.

I waited a week to get this appointment. I called on 1/20 and the soonest they could get to me was 1/27 between 9 and noon.. i have a home warranty and have to use who they tell me to use. On 1/27 I was sitting in an empty house waiting for them. I got a text saying they were trying to schedule an appointment? I called and they cancelled the appointment. What ticked me off is that it was implied that it was my fault because they ^tried to call me and let me know"""". I asked her when she called and she said 9:12 a.m. on 1 /27. So they called me 12 mins after they were supposed to be here to cancell. Poor response. Called my home warranty and got a new plumber.

Janet R.

This place is a joke. I had water coming out of the front area of my sink, the employee decides to make a hole on the back area to see if the pipe was leaking. He stuck his hand underneath and in fact found the area I stated wet. So now he said my insurance company was sending someone to fix it, yeah that didn't happen So long story short don't get this company to come to your home bc it will end up like this.

Barbara G.

American Home Shield sold our home's previous owner a warranty on our house, and as new owners we called to get a plumber when we had serious water issues. American Home Shield answers the phone in Trinidad - there's your 1st clue. They cover nothing! A total scam IMHO. They sent a tech from .Hers and His plumbing in Leesburg, Florida and he wanted over $800 to install a pressure reducing valve and fix two toilets with new valves. A PRV was not needed. That was an attempted robbery! We sent him away. The City tested our pressure and it was fine. A local plumber, Strait Plumbing, was called and found sand from a construction area nearby had gotten into our water lines and clogged everything. They flushed it all, installed two needed new valves in the toilets and put a new aerator on the kitchen faucet for $159. He was here cleaning out all the lines and new toilet valves for over an hour. Fair, honest, and fast! Google American Home Shield to see they are involved in dozens of class action suits.