Hers and His Plumbing

Curt T.

Made a 72 year old woman move a washer to fix a utility sink... My mother who had a heart attack in February was asked to move the washer. When she asked the technician to do so, he responded that he couldn't touch it... Really?? This is the level of service one should expect? Where was the common sense... Oh, it gets better.. He had the audacity to message me to complain. That alone speaks for itself. Not happy. Oh did I mention it took them 4 months to get back to fixing it. Contracted through American Home Shield...

Jose M.

Absolutely awful!!!! Do not use! I will be filing a complaint with the BBB. They came out to look at our busted pipe outside our house, toilet that was making a slight noise when filling, shower handle that keeps turning, a leaky water heater & leaking tub faucet. They fixed the pipe outside shockingly quick and a lot cheaper then expected, replaced the valve on our toilet, looked at our water heater and said put a bucket underneath it, looked at the shower handle and said they'd break it more, then came the tub!!!!! We had a home warranty and they said everything would be covered besides the pipe outside. Ok great, they go to look at the tub that's dripping once every 20 seconds or so, nothing bad but figured since they were coming out we'd get it fixed. They broke the part in the faucet and said they had to look around and see if they could find one after about 40 minutes of sitting in their truck they said our home warranty wouldn't cover the tub and that it was going to be $500 in labor plus parts to fix the tub. Mind you, it was a leak! They completely broke the faucet to the point they had to shut the water off and cap it off. It is inoperable now. After fighting with the home warranty company and hers & his the warranty company said hers & his was responsible for fixing it. Hers & his said they'd send another tech out to evaluate it and see what the other tech did and get this resolved. Ok fine another day my husband had to take off work for them to come out. They came out and this tech wasn't even interested, told my husband he wasn't fixing it and that it was his problem. Sadly not even exaggerating. My husband said ok we'll I'll be leaving a review and calling BBB and he just shrugged and said ok and left. Worst company around. DO NOT USE THEM!!!! This is what they left behind. They completely capped it off

Steve M.

same as everyone else here dont bother with this company ask for another one not only bad service no one ever picks up the phone and no one shows up for the appointments not even a courtesy call horrible service dont now how there still in business

Gabby G.

My service request was for 2 leaks, one for toilet and faucet, both in my second bathroom, the plumber who arrives stated that he couldn't fix the faucet leak because it was specified as sink in his work order. So I called the office to inform them of the situation. They told me I need to place another request to get the faucet fixed because faucet and sink is 2 different things. Therefore I will also need to pay another $75 for the plumber to come out again. Not only was my problem not resolved but that company has horrible customer service. Their professionalism was TERRIBLE!!! I would never recommend them to anyone. If I could rate a 0 I would.

John M.

This company was assigned to me by Home Shield home warranty. I called Home Shield because I had a leak under my kitchen sink that was spilling water on and off for about a month. This company send a tech by the name of Kevin to my home. The date he was suppose to show up between 10-1PM he showed up to my house at 230 pm without calling to tell us he was going to be late. Once he arrived without tools my husband was told he could not see a leak. Never inspected under sink. Only open the cabinet doors under the sink. When asked by my husband if he could check the pipes to check for the leak he said no. But said he would be back if we found it. Charge the 75 dollar fee to Home Shield and left. We call him back because after he left and within 10 minutes of his departure I found where the leak was coming from by inspection of the pipes. He never returned, my husband spoke to the manager and explained the situation and I spoke to Home Shield. Technician returned the following day after 3 hrs delay without calling to say why he was late. When I showed him were the leak was he proceeded to tell me I broke the pipe when I touch it to show him the leak. He proceeded to threaten me and reported to Home Shield that I broke the pipe. I reported all of this to Home Shield who proceeded to tell me I had to star a new work order and that I would be charge 75 dollars again for copayment unless the new technician could prove I did not break the pipe. What would be my purpose of me breaking a pipe and creating a leak eluded me. But this was what I was told. I refused their solution. I was not going to be out another 75 dollars. I cancelled my 20 year contract with Home Shield. Home Shield is no a company that looks after their customers anymore. I hired my one Plummer who replace the loose pipe. I do not recommend His and Hers Plumbing. They are scammers. Please visit a google reviews for further complains of this company. Do your selfs a favor and hire another plumber. Do not hire Home Shield either. They no longer hired worth while companies to do their work. This company deserves zero stars if that was possible.

Joe P.

American Home Shield sent HERS AND HIS PLUMBING - FLORIDA LLC (BRE) to my home to repair my garbage disposal on April 13, 2022. The technician banged forcefully upon my disposal with a wrench. The disposal began working after the breaker was flipped back off and on. He ran a couple cups of ice down the disposal, told me to have a good day and left. I walked from the front door back into the kitchen and water was running out of my cabinet, I opened the cabinet and water was leaking from the disposal and the pipe. I went back to the front door but the technician was already driving down the street. I called and texted him with no response. I told AHS the issue was not fixed and is now worse. April 19th, the technician came back out, replaced the garbage disposal, refused to fix the pipe and left. I called the manager of HERS AND HIS PLUMBING - FLORIDA LLC (BRE)  and have never received a call back. I contacted American Home Shield April 19th immediately after the technician refused to fix the pipe, was told it was getting escalated. Called again on April 22nd, spoke to Ann, again was told it was escalated. May 2nd called again, same story. May 9th called again, was told she cannot transfer directly to a supervisor but can escalate, was told this is between me and the contractor, and also that the do not keep records of things being escalated. TO THIS DAY I AM EMPTYING A BUCKET every time I do my dishes because THEIR TECHNICIAN BROKE MY PIPE.

Peter M.

I would NEVER use this company if it wasn't for the warranty provide from Orlando Utilities. I made an appointment as I had Doctors appointment all day. The appointment was for between 5 pm, and 8 pm. I was not home when they showed up, (sometime after 3 pm). I came home about quarter to four, with a message saying they were here around 3:30 pm. I called the home warranty company, and they tried everything to have Hers and His to come back out. They flat refused, and said they would make an appointment sometime the next day. I can not flush the toilets, take showers, or any other water usage. I will be reporting this to the insurance company, as well as Orlando Utilities.

Laura L.

Completely incompetent staff. Made a service call through mt home warranty and after three visits the issue was still not fixed. Now we have thousands of dollars in water damage and no one will answer the phone.

Jim S.

Tom came out because water was leaking from guest bath into guest room. Carpet wet, wall wet and he looked and said it's the floorboards leaking water and left. 10 mins later I did his job and realized water was leaking under the toilet onto the slab and running into the walls. Had to call him back out. He said the toilet moved. Yes, Tom, that is the problem. The toilet is literally sliding around, please fix with bolts, flange, o-ring, caulk it...just do something besides stare at it. That was too much work for him so he whined and left. Pull his card. If this company is doing warranty work they will do whatever they must to not actually work, only take the service call money.

Tami T.

I had called American Homeshield for my father and they assigned this company to us. They came to his house and claimed that since, he did not a ball valve they would need to charge him $219 plus the service fee. Do not use this company ask for another when dealing with a warranty company!