Hers and His Plumbing

Bobby W.

This company was dispatched to our home form American Home Shield to replace a hot water heater. It took us over 3 weeks of asking to get an invoice of the work that was performed. Once we FINALLY received it, we noticed a charge of $250 for an expansion tank that was the exact same expansion tank that was on my old previous unit. I've reached out to them for an explanation of the charges several times and they kept telling me that they had to send an email to the technician for clarification and that it could take up to 24-48hrs for a response. After that time had passed and no follow-up, I again reached out and they told me the same thing. I reminded them that they told me that the first three times to still no avail. After about the 5th time, they told me that the technician was """"out of the country""""! Are you SERIOUS?? After reaching back out to them after 10 days of that excuse, they informed me that the technician is no longer with the company! This SCREAMS scam work. They charged us for things and work that wasn't completed and is now giving us the run around and excuses in hopes that we'll let it go. I've been told several times by a representative at Hers and His Plumbing that a manager would contact me for an explanation...it's been a month now without ANY follow-up from them. Please stay far away from this company. I'd rather pay more for better and honest service. BEWARE -- YOU'VE BEEN WARNED!!!

M C.

Jake was wonderful. As has been my experience with the trades, it often takes a bit of time to sort things out and have a job done right, but its is worth waiting to be sure no shortcuts are taken. The biggest delay was with AHS(American Home Shield). Jake was professional, communicable, reliable, persistent, and personable. Highly recommended! Best Regards

Joseph A.

Total scam plumbing company. If you're an AHS customer, I strongly recommend staying far away from this company. In fact, I highly suggest you also steer clear of AHS altogether. However, if you still choose to do business with Hers & His Plumbing, please know you are taking that risk. Please note that this is the first negative review I have ever left a company.

Robin C.

""""Dennis was very helpful in finding the problem and finding a solution. He was very compassionate knowing I was quite distressed by this issue."""".

Gene A.

Did our water heater replacement through Duke warranty. Great experience. Prompt service. Kept me up to date on arrival & who was coming. They did a fantastic job!! Very pleased.

Suzy G.

From the initial call to completion of project this was an extremely favorable experience. The office personnel were pleasant & helpful; the Service Technician (Dante) was outstanding. We're well pleased with our new water heater & would contact this company again for service.

Corinne S.

Main bathroom toilet had slow leak. Blake came and replaced all interior fixtures with better than we had. Work was quick, terrific explanation and he was very personable. Good price

Allan M.

[Technician, Service] The installation was very clean and well done, but we had a problem a few days afterwards, when all we could get was warm water. The installer returned; thought he had fixed it, but hadn't. Another technician came, but he did not fix the problem either. Finally, it is fixed. Everything is OK now. The problem was unusual, caused by a long past previous installation not noticed by the installer and the other technician, but figured out by Ed, their manager, when he came to investigate. He did an excellent job correcting it at no cost and apologized for the inconvenience. He said he would use this situation to further train his technicians who apparently weren't familiar with a situation like this.

Franklin C.

""""[Timeliness, Professionalism, Communication, Problem Resolution] Jeff was punctual, friendly, and efficient. He was a pleasure to work with. I believe Jeff is a valuable asset to Hers & His Plumbing and to Home Serve.""""

James G.

Dennis L. did great work on my multiple plumbing issues. They are prompt, clean, and fast. Upon his advise I'd had my septic tank pumped out prior to his repair work. What we didn't know was that some of the residual septic waste had backed up in the main line, blocking it. Al came today, and ran a power auger through the house to septic waste line. My plumbing is now the best it's been since it was new. You've got to hire this company! Jim G. Arcadia, Florida.