Heros Plumbing Service

Penny S.

I used Heros because they were dispatched by AHS. I had a tiny drip in my root cellar that I was worried about. They sent out a journeyman, without appropriate tools to saw the pipe. It shook the whole house when he did so and knocked so much junk down the pipe that it plugged both my dishwasher and my kitchen faucet. He said those were separate repairs and he was not responsible. We cleaned the filter at the base of the faucet, and the aerator but I had to replace the faucet because it lost flow somehow. He turned the water back on, put away all his tools, and was going to drive off when I heard the water spraying in the basement. He never even checked after turning on the water. He then put on a fitting that failed in several months and flooded my basement. Longer story short, the awesome plumber from HPS who ended up coming because I refused to have Heros come out again said they aren't allowed to use those connectors because they always fail. Of course, I had to swamp out a flooded basement, living with the water damage, because AHS doesn't pay for that, and pay the additional service visit fee to AHS for having someone repair a problem caused by their contractor, Heros. So thumbs down for both AHS and Heros in the plumbing arena.

Tony P.

I would give them 10 stars if I could. My shower faucet broke late on Friday night and spewed water out all over tub and bathroom. I had to turn off main water supply. I could see that this was a repair for a professional even though I am a YouTuber DIYer. I thought to myself well it's time to use my home warranty plan. Read reviews about AHS and figured here is where I will find out how they operate. I went online to set up a weekend emergency plumbing repair and crossed my fingers. Guess what got up Saturday morning to a phone call from AHS saying the plumber was on his way..Not 5 mins later Mario from Heros plumbing shows up at the door. Man that was fast. He asks what is wrong and as I show him. He says no problem I have the parts on my truck and have the know-how to finish the job. He treated me more like a friend than a service repairman. Showed me every step he needed to take and in less than no time I had water again. AHS and Mario from Hero's plumbing you are all my hero's. Better service than I could have paid hundreds of dollars for. If anyone is reading this and on the fence about a home warranty plan with AHS. Trust this guy in telling you they are worth their weight in gold. GET IT. Thank you AHS and Mario...

Susan P.

Very impressed with the service. Brent fixed the bathroom leaks which I had originally requested through AHS. I had asked about my patio faucet that was leaking (which I knew would not be covered under AHS) and he got an estimate right away for me and had it fixed in no time. Fast friendly service!! Great job~

Kim P.

This is the worst service I have ever encountered. They did not repair my shower and the diverted they installed broke off the wall. They refused to fix the problem when I requested they return. Do not hire Hero's plumbing. They are horrible.

Brittany F.

I'd give zero stars if I could. Home warranty sent these guys out and they wouldnt even look at our leaky pipe until WE went under the house and made sure it was completely dry and tarped under there. Well it's not going to be completely dry because WE HAVE A LEAKY PIPE. They then went out to tell us we have stagnant water and to contact another company to clean it out. That company came out and said they dont know why they would say that and that there's nothing wrong with the water. Just that it was a little moist from the leaky pipe. Currently trying to request a company who doesnt expect us to do all of the work for them.

Anita L.

JR has been out to our house twice in the last few months. Once for shower and tonight for 2 toilets. He is always on time, resolves the problem quickly, friendly, and explains what he has done. We have AHS, but if we ever need a Plummer for something not covered, we will be calling him

Dustin H.

BIG ZERO FOR HERO'S PLUMBING. Not only did this company damage my personal property and tell me to deal with it. They left my home in a flooded disaster and now major mold issue. LAWSUIT TIME ! Fixed nothing, left me and my family in a flooded house and no water (expect what was floating on the carpet) and said ""CALL ON MONDAY AND SEE IF CAN COME BACK OUT"" Called office, same attitude. Do not pick this company to do anything in your home unless you want overcharged, ripped off, horrible service and you like your personal property damaged. BEWARE STAY AWAY !!

Terry A.

Had Plumbing problem in kitchen sink, called one day they came out next day, gave estimate, we excepted & problem was fixed, fast & Friendly service

James K.

I'm not sure which was worse, ""American Home Shield"" the home warranty company that I contacted for service, or ""Heros Plumbing"" who they dispatched at a cost of $75.00. The guy that came out to repair the water heater which was still under warranty. He contacted the heater manufacturer about the part and then advised that it would take 7-10 working days for the part to arrive, or pay fifty dollars to have it expedited. I contacted American Home Shield about the delay and suggested that an expedite fee should be covered by them. They were about as user friendly as a rattlesnake. We then contacted the heater manufacturer who sent the part over night free of charge. The entire episode resulted in no hot water for two weeks because Heros Plumbing never ordered the part to begin with. Now just imagine living in a house with four small kids for two weeks with no hot water. So much for Heros Plumbing as well as the useless ""American Home Shield"" warranty service.

Jennie J.

Quick, Efficient, Very Professional! Had Mario out today to fix a leaking shower faucet. I received same day service, he had the problem fixed in a matter of 10 minutes! Nicest guy ever! Hero's Plumbing will always be my go to for plumbing issues. It's hard to find great reliable customer service these days and Hero's has it!! As a business owner I truly appreciate that!!!! Keep up the good work guys!!!!