Henderson Plumbing

Sandy K.

Must preface my review with stating that I hate having anything to do with having either a plumber or an electrician in my home. This is tantamount to getting a root canal. That being said, Dave Henderson made this experience as painless as possible. Having dealt with the world famous torture device of a dripping faucet for 6 months plus a few handymen/plumbers who had devised quick fixes only to have the dripping come back. I was skeptical, but I called Dave Henderson to help me. Wow, he made it seem so easy. He was professional & quick. Very often experience is overlooked or taken for granted. Having had to deal with my own little torture camp, made me realize that it is worth getting an experienced professional to do the job right. Daves customer service is amazing. Will actually sit down with you and educate you about your water system. Not many plumbers are as transparent with their knowledge, or eager to help save you money. Thanks Dave!

Mechelle L.

This company is wonderful. A (very nice and helpful) person came to fix our leak immediately. I would never call anyone else or recommend another plumbing service!

Kent S.

Dave Henderson came to our house and fixed a leaking faucet.
He was very friendly, quite professional, came on time and did the work for a reasonable price.

Another plumber's suggested course of action would have cost us about ten times as much.

We were very happy with his work and we now have a new plumber!

Alex L.

I had a bathtub that went from slow-drain to no-drain, so I decided to unclog it myself. After plunging for hours and using Liquid Plumber the tub was draining. A week later I realized that I hadn't unclogged the bathtub at all. Instead, I had broken a connection between the drain and the p-trap and it was flooding my crawl space every time I showered.

I called Henderson Plumbing and Dave showed up, crawled underneath the house and replaced the old cast iron p-trap. He snaked the line and my bathtub was now draining properly. The job took almost 3 hours, because he had to take a couple trips to get the right parts, but Dave was very professional and did a good job. I plan on using Dave for all of my future plumbing needs and I highly recommend.

Fabricio d.

I hate being the first dissenting opinion, but I had a pretty poor to mediocre experience with Dave (aka Henderson Plumbing). And, you can see from my extensive review history, it's rare, rare, rare that I don't write a 4 or 5-star review. But, I feel like the issues were extensive enough that I should warn others.

In short, we had 3 small-ish plumbing issues at our new house that I figured would be good to have fixed. We called around to a number of highly regarded, Yelp recommended plumbers, and Dave gave the lowest quote at $170 (the highest was $220). The issues were pretty benign: (1) We had a leaky hot/cold water spigot where the washer connects. It only leaks when the water is shut off and the washer is disconnected (so no problems when connected). But, we figured we'd go ahead and get it replaced, just so there isn't a future issue. (2) We had a master bath shower drain that backed up a little bit. It never caused issues w/ taking a shower, but more or less something that should be looked at anyway. The problem was hair from the previous homeowner that was lodged in the drain. (3) The cold water in the master shower turned hot/warm after 2-3 minutes. It wasn't burdensome, but was a buzz kill after a couple of hours of yard work in the Texas heat, and craving a cold shower.

So, we set up an appointment for Dave to come out to our house on a weekday afternoon. The day of the appointment, just before he was to show, he called to reschedule b/c he'd gotten a last minute back doctor appointment. No sweat! Gotta take care of the ol' back. So, we rescheduled for the next day at 9:30 am. 9:30 comes around the next day......no Dave. 9:40.....no Dave. 9:50......no Dave. Finally, just after 9:50, he arrives. When he comes in, he kind of chuckles and offers a half-hearted "sorry I'm late", then totally dismisses it (as if forgiving himself for making us wait). Honestly, I don't mind so much that he was late, it happens to everybody. But, I do mind that (a) he didn't call to say he'd be 22 minutes late, and (b) when he arrived, his apology was pretty nonchalant (like the guy who bumps you pretty hard in the store, and just keeps trucking while offering a muttered "sorry". So, that was the first negative. Not a big one, but it let me know how much he valued me as a customer and my time away from work.

So, Dave does his work, makes one run to the hardware store, and finishes up in about 3 hours (of course, he somehow managed to charge us for 3.75 hours....at $95/hr). He changed out the spigots & replaced the little drip pan that water from the spigot drains into. Had to cut a hole in the wall so he could grip the pipe to unscrew the hot & cold water spigots, but I gave him the thumbs up on that before he got started. He also dug out the hair from the shower drain and got that working as well. The hot/cold issue he wasn't able to fix, b/c our shower apparently needs a special cartridge to work. So, he did 2/3rds of the $170 job he quoted.

So here's my problem.......when it was all said & done, he presented my wife a bill for $639. $223 for parts, $356 for labor, $25 for showing up (seriously, it's a line item on the bill), and $35 for using a machine. Aside from the fact that he actually had the gall to charge $25 to show up LATE, I'm a bit stupefied that a plumber would actually charge $35 if he has to pick up a took that is battery or electricity operated. He lists off the parts he used on his form, all of which have been marked up 200-400%......this on top of this $95/hr "labor" charge, which evidently includes time spent hunting for parts at Lowes he neglected to show up to the job with. The parts he used were about $50-75 at Lowes, yet he charged $223.

What angered me about the whole deal is that I told him before he started that if he had any issues that were going to put us significantly over the $170 quote, to come get me (I was working out of my home office that day). He never came to get me. Not only did he never come to get me, when he was done, he never asked to speak to me to explain the extra costs. He gave the bill to my wife and convinced her to sign it w/o ever asking to speak to me. So, he managed to take a 3-part job that he quoted $170 on, do 2/3rds of it, and increase the cost by 376% w/o so much as uttering a single word to anyone (me or my wife) about the increased costs until he hands the bill to my wife and bolts before I can talk to him. Classy.

I'm a business owner in the service industry. I work with clients much like Dave does. No matter how great someone's "performance" or product is, if they don't respect their client's time or money, and operate based on what's in the best interest of their wallet, rather than their clients, they're not worth much. I can attest, Dave does good work and has a good personality. But, his tactics are shyster-ish and his business etiquette is severely lacking.


~ Fabrico

Anna B.

Oh sink, you stink.
Food scraps make a witches' brew.
Noxious potpourri.

Nothing good happens after 2 a.m. on most nights and after 6 p.m. on Sunday. 6:01, kitchen clean-up was interrupted by a sink that would not drain. So the lovely bits of dinner that were so tasty on our plates got to marinade overnight. As my son proclaimed the next morning: "Our house stinks!" That says a lot coming from a 9 y.o.

My go-to guy DAS Plumbing was out of town, so I turned to Yelp for help. Henderson has 20+ reviews and a five star rating. And Dave was able to be there in the early afternoon.

By the time Dave got there, the sink had slowly drained. But he took the time to check things out and run the snake where the snake needed to be run to ensure there wasn't a repeat performance. He was quick, efficient and courteous.

Thanks to Dave, our sink is happy, and our house has returned to it's normal scent. Be that what it may.

Mar O.

Dave is fast, efficient and conscientious in his work. He replaced my shower faucet, and when it turned out that the manufacturer's valve was defective, he came back to my house and worked with me to finish the job at no extra charge, even though it wasn't his fault. He had to go get a new part and return the old one, and then came back to my place once again to do it right.

This is somebody you can trust - he not only knows what he is doing, but also stands behind his work. Thanks, Dave!

tom m.

While on a business trip in Los Angeles I got a call that water was gushing from under my rent house. Minor panic, I felt totally helpless. Called Dave and he went right out and took care of it. He turned a major problem into a minor inconvenience. I also was able to pay him when I got back. Cannot sing his praises loud enough.

Sari I.

I jokingly told Dave I didn't want to leave a 5-star rating for him on Yelp--because I don't want him to get too popular! This was my first experience with him, and I have to agree with my fellow Yelpers--he's prompt, courteous, neat, and--most important--gets the job done in the most professional manner. He's reasonably priced, too. I will definitely be calling him for all things plumbing!

Gene M.

Called Dave this morning about capping off an outdoor hot water line (my hose bib rusted off and shot across the yard like a champagne cork). I received a quick courteous call back / fair quote. He already knew what questions to ask and obviously knows about 1950's plumbing.

He's coming out tomorrow and I'm looking forward to a job well done. Thanks neighborhood list serv and my fellow yelpers!