Henco Plumbing Service

Chris M.

I had an appalling experience with Henco where they tried to price gouge me. After paying them to hydro-jet my sewer line, they tried to convince me to spend $3,500 to install a sewer line clean out. The next day, I had a different company come and quote the job, and they found a pre-existing clean out within 5 minutes of arriving on site. I have spent over $25,000 with Henco across two houses, and I'm incredibly insulted that they would try and price gouge a loyal customer. I will never use this company again.

Meg M.

We had quite a problem with a clogged drain and a leaking toilet so I read multiple reviews on Yelp and individual sites trying to find a plumbing service that met the mark. I settled on Henco. Although there was a slight problem with scheduling it was handled immediately. The technician, Ricky May called ahead and arrived within the agreed upon window. He was friendly, personable and knowledgeable. He told me exactly what he was going to do, and when done, explained all projected charges. The total was SO close to what I'd anticipated I agreed on the spot. 'Turns out that we had a good size clog in the main drain line, but Ricky was able to clear it - Such a relief! I'd already purchased a new toilet and he explained a ""worst case scenario"" that might occur with the install. Fortunately everything went smoothly. Bottom line - I'd hire them again for any plumbing issues. I'm researching a tankless system and when I get a little closer to a final decision, Henco is first on my list to call. Thanks Much!!

Morgan M.

The first time we had them out they were great. Yesterday I made an appt for today as our tub isnt draining. They called within an hour of my making the appt and confirmed everything again. Then, today, my window is between noon and 4. At 12:30 they called to say the technician wouldnt be finished in time at his other job and can they reschedule me for Monday? Nope.

Yowza M.

Correspondence with Henco is difficult, at best. Great customer service dictates a prompt response to email messages, even if an immediate resolution is not possible. At least confirm that an email was received and that you will respond in a timely fashion! Most of my emails went into a big black hole!

Myra M.

A serviceman/plumber named Dan Nelson from Henco Plumbing came to my house and fixed my tub; in the 32 years I have lived here I have dealt with many service people, plumbers, electricians, and this person was the best, he was intelligent, competen,t personable, kind and absolutely the kind of person you want fixing stuff. I would recommend him 100% to anyone who needs their drains fixed and whatever else he does! Thank you Dan, an initial miscommunication when scheduling the appointment turned out to be ok because he was so good!

Sheila F.

We had a stopped toilet at our preschool. They were here for 2 hours and charged $1200. They were going to charge us $93 if we turned them away after giving us the quote. The kids needed their toilet running. They removed baby wipes from the drain. Next they said that they would not bill us and we had to pay immediately. Our toilet is flushing now. Unless you are desperate, I'd go elsewhere.
I want to start a plumbing business now. Seems to be where the money is.

Cat W.

I have used Henco several times before and really liked them. But today they gave me a quote for replacing JUST THE KITCHEN FAUCET and it was over $900 bucks. I declined bc I couldn't afford it, and got charge a $95 service fee (for him coming out and giving me a quote.) I still have a broken sink and am out almost $100. I am so bumbed. About half a year ago, they replaced both my toilets and charge me $800 per toilet (which included the toilets and all the work). So I assumed a faucet replacement would be way cheaper. Boy was I wrong. Almost $1000 for someone to take out the old faucet hardware (not the sink) and put in a new one. WOW! I'm done with Henco. I'll look for another service to use in the future. WOW!

Sheryl B.

Awesome business and customer service! I discovered a slight leak in the main line out to the street, and Chris was able diagnosis and fix it within 20 minutes! Highly recommend Henco.

Dorothy M.

My water heater started to leak massively on Friday night. Danny came over Saturday morning and was able to replace it in a few hours. Hooray! We had hot water for the weekend.

Zach H.

Brian and co were very professional and explained everything great. I had a drain that was smelling and they augered it out for me.