Henco Plumbing Service

Maureen M.

Chris was who came out and fixed both my plumbing issues, Chris was great! Friendy, knowledgeable, very thorough, easy to talk with & just all around pleasing person. Had a couple issues he worked on & also made some suggestions & ideas for future work. Helped me with some other small issues I had & told him about my hard water issues and suggested a filter for my shower---i bought one and he installed it on my shower head!
Had to reschedule appointment-the office staff & dispatchers made my experience easy for me
Appreciate all the reminders of when plumber would be coming out, just keeping me up to date on my service.
Thank you Henco Plumbing! Appreciate your great customer service and for my future needs Chris is the plumber I shall ask for!

Ryan B.

Nick, our technician was awesome. He checked everything in detail and confirmed that our system is operating perfectly. It's just under size for our house. Thanks Nick for your honesty and detailed education.

Melissa P.

I assist my mother with her home improvements as a sort of property manager, managing everything virtually since I live out of state. Over the years, we've worked with local contractors to ensure her home is safe and functional, as she rents out rooms and needs everything working efficiently.

Recently, my mom called me about her kitchen sink, which was slow-draining and backing up. My husband, an experienced plumber, guided her through a few steps before recommending a professional drain cleaning, as her older home had never had one. We contacted Henco, hoping for a reliable solution.

Visit 1:
Henco's team performed a full drain cleaning, inspecting all fixtures, including the kitchen sink. The service cost $800, which we found reasonable, but they tried upselling her on additional services. Despite their cleaning, her sink still drained slowly. For the price, they should have ensured the kitchen drain issue was resolved before leaving.

Visit 2:
She called them again about the unresolved issue. This time, they spent minimal time diagnosing, took photos in her crawl space, and left her with a lengthy $15,000 quote, insisting on a full repipe of the house. This was concerning, as most of the plumbing was already replaced a few years ago. They refused to tie into the existing work, which is a standard practice in plumbing, claiming they wouldn't guarantee it. However, the section they referred to wasn't even active or tied into current fixtures. This small section could have been swapped with less than $100 in materials and a few minutes of work.

Concerning Practices:

They claimed the cast iron pipes needed replacement due to ""severe deterioration,"" but photos showed normal oxidation--nothing unsafe or leaking.

They included a photo of a rotted pipe that wasn't even from her home. It showed a basement area with drywall and framing, but my mom's basement is all cement. Misrepresenting evidence like this is unacceptable.

They pressured her to agree to their overpriced quote on the spot and sign up for financing.

The Real Issue:
My husband and I drove down to assess the problem ourselves. It turned out her garburator (waste disposal) was faulty. My husband removed it, replaced the piping under the sink, and upgraded the 1"" drains to 1.5"" drains. This simple fix solved the issue entirely--her sink now drains perfectly. It cost $130 in material purchased from Home Depot and took less than an hour to complete.

If my mom had relied solely on Henco's ""expert advice,"" she would've spent $15,000 unnecessarily. They clearly took advantage of her kindness and the fact she's a single woman managing a household on her own.

Henco's team sounded knowledgeable and used the right terminology, but their practices were deceptive and predatory. I can't recommend them based on this experience. Always get a second opinion when dealing with high-pressure sales tactics and questionable diagnostics.

Jessie R.

Recently had the house re-piped. All the technicians involved were professional and friendly. Thanks to Austin, Troy, Hayden and CJ for their great work.

Scarlet B.

I have used HENCO several times. They are prompt, friendly and most importantly, good at plumbing related issues. This last time, I had a little functionality issue with a recent installation (not their fault-failure to have ground wire in my house for the water heater). To maintain respect for their individual dealings with customers, I will only say, they went over and above when it comes to my expectations financially, promptness and overall satisfaction. Feel confident using them. Thank you.

Kathy D.

I used Henco to re pipe my house. They were very prompt and courteous, and did a nice job preserving pieces of the wallboard they had to cut out while making minimal cuts in the walls.
We had a small hiccup in communication, but it was taken care of to my satisfaction. I had 5 bids, and they were 1 of 2 companies who followed up with me, which indicated they wanted my business.

I highly recommend this company and will use them again for future plumbing issues.

Bon S.

I had a leaking water heater. Joe came and fixed the water heater, some plumbing, and made everything right. Out of 3 the quotes I got I was happy with my pick. :-)

Chris M.

I had an appalling experience with Henco where they tried to price gouge me. After paying them to hydro-jet my sewer line, they tried to convince me to spend $3,500 to install a sewer line clean out. The next day, I had a different company come and quote the job, and they found a pre-existing clean out within 5 minutes of arriving on site. I have spent over $25,000 with Henco across two houses, and I'm incredibly insulted that they would try and price gouge a loyal customer. I will never use this company again.

Meg M.

We had quite a problem with a clogged drain and a leaking toilet so I read multiple reviews on Yelp and individual sites trying to find a plumbing service that met the mark. I settled on Henco. Although there was a slight problem with scheduling it was handled immediately. The technician, Ricky May called ahead and arrived within the agreed upon window. He was friendly, personable and knowledgeable. He told me exactly what he was going to do, and when done, explained all projected charges. The total was SO close to what I'd anticipated I agreed on the spot. 'Turns out that we had a good size clog in the main drain line, but Ricky was able to clear it - Such a relief! I'd already purchased a new toilet and he explained a ""worst case scenario"" that might occur with the install. Fortunately everything went smoothly. Bottom line - I'd hire them again for any plumbing issues. I'm researching a tankless system and when I get a little closer to a final decision, Henco is first on my list to call. Thanks Much!!

Morgan M.

The first time we had them out they were great. Yesterday I made an appt for today as our tub isnt draining. They called within an hour of my making the appt and confirmed everything again. Then, today, my window is between noon and 4. At 12:30 they called to say the technician wouldnt be finished in time at his other job and can they reschedule me for Monday? Nope.