Heatwave Heating & Cooling & Plumbing

Carla B.

One incompetent company! Unable to do a simple job. Lacking basic plumbing understanding.

Ronnie K.

Very unprofessional. Booked an appointment and received reminder call the day before. Got a call the morning of the appointment saying the technician was on his way. Technician (John) called and asked a few questions then just hung up. He never showed up and no one bothered to call and let me know. My guess is that they determined that the job wasn't big enough and they didn't want to mess with it. However, they knew exactly what I was having them come out for when I booked the appointment. If you don't want the work, that's fine. Just have the decency to say so rather than not showing up. I would not trust a company that does not have enough respect for potential customers to take 2 minutes to at least call and cancel the appointment. They also did not answer the phone when I called to inquire about why the technician did not show up.

Greg A.

Terrible service. Considerably faster response from the sales people than the repair techs. My 85 yo mother purchased a new AC unit from them. Over $10K. Part of the contract was to install a new plenum. Never done. 20 months later, it's not functioning properly or giving her heat now that the weather has turned chilly. She bought a service plan with it. Nobody ever called to schedule. Get underneath and look at the workmanship. Circular flexhose used to connect to a square duct. No adapter. No seal. Generous use of spray foam though. The space under the building that was closed by the exterminators left wide open. That warrantee is now voided as well. A call for service on a Thursday was completed on the following Monday without fixing the problem. Demand for payment was made however. Tuesday more techs show up. Repair not made. Tried throwing (used) parts at the problem instead of actually drilling down and diagnosing it. Techs advise that they are quitting anyways. Tell us the company has about 3 or 4 lawsuits it's defending. Great stuff. Very reassuring. Hmmm Wonder how qualified he is? I bet he's factory certified. Wednesday, still not fixed. Now it's """" A manufacturer issue"""" Sorry, need to wait for them to call me back. Another call to the office. """"Er, tech will be there between 12-3 today"""". This at 1 pm. No phone call to advise or confirm. In the meantime, the 85 year old is weeping in her living room.

Mary Jo S.

Ryan Jolsin, Heatwave Comfort Advisor, was so experienced when coming out to my home and giving me a estimate on my New AC System. He reviewed my current system, made excellent suggestions and answered all my questions that I had. He really made me feel COMFORTable in making this big purchase. I would highly recommend talking to him before you decide on purchasing or upgrading your home AC unit. Thanks Heatwave for hiring him and sending him to my home!!

Barbara L.

Buyer beware. stay away. Installed new Hvac unit, died within 6 months and they tried to charge me to repair replace parts that were defective. Really really bad experience

Kathy C.

STAY AWAY FROM THIS COMPANY I reviewed several Air Conditioning companies. I went with This company based on the knowledge and demeanor of the Sales person Kevin. 3 weeks later the Shroud behind AC rusted totally out. This was november 2022. Since that time I have made well over 20 phone calls , and have gotten the run around since then. The first time took weeks for them to come out and rather than replace the shroud with quality material they painted it , which I could have done. But paying 6,000 for this unit they need to do the right thing. Again weeks of PHone calls to manager Mercedes only to get the run around. She advised they were looking for galvanized steal to replace. Two weeks of calls to them. They come back out after being Promised by the manager Mercedes it would be replaced only to Paint the shroud again. Call place to company to have owner call me back. NO return phone call. Never a call back from manager. I am not a rich person and paying monthly for a system that is below quality. They will not do the right thing. They will not call back they continue to have excuses will have to peruse other legal actions to have resolved I have documentation for every call and action I hope they do also.

Ryan C.

They failed their first inspection and then sent 2 guys out to do something and never got in touch with Pasco County to follow up. And now it's going on 4 years and still no answer from Heatwave. So now we have to pay for our own inspection and pay another AC company to fixed their poor workmanship to get up to code. And they lied about how long it takes to install 3 to 4 days turn into months and now years.

Neil S.

This place is horrible, workers fell through my ceiling never called us to tell us there was an accident at my house. Called the company every day for 1 week and never received a call back. Not happy with the work I received, was told accidents happen live with it. Would not recommend very poor customer service and horrible service!!

Michael E.

I hired them to install/replace all my ductwork. They sent out a superstar named Christian. He was amazing ! He even stayed till 7:15 to finish the job. Very courteous and very thorough Highly recommend you request him for an installer! Thanks Heatwave! Darrell

John C.

Living in Florida naturally leads to constant AC issues. This is the first company we have found that comes with such honesty and excellent service. We're finally confident that we found the right service.