Heatwave Heating & Cooling & Plumbing

Elizabeth G.

Terrible service. Considerably faster response from the sales people than the repair techs. My 85 yo mother purchased a new AC unit from them. Over $10K. Part of the contract was to install a new plenum. Never done. 20 months later, it's not functioning properly or giving her heat now that the weather has turned chilly. She bought a service plan with it. Nobody ever called to schedule. Get underneath and look at the workmanship. Circular flexhose used to connect to a square duct. No adapter. No seal. Generous use of spray foam though. The space under the building that was closed by the exterminators left wide open. That warrantee is now voided as well. A call for service on a Thursday was completed on the following Monday without fixing the problem. Demand for payment was made however. Tuesday more techs show up. Repair not made. Tried throwing (used) parts at the problem instead of actually drilling down and diagnosing it. Techs advise that they are quitting anyways. Tell us the company has about 3 or 4 lawsuits it's defending. Great stuff. Very reassuring. Hmmm Wonder how qualified he is? I bet he's factory certified. Wednesday, still not fixed. Now it's """" A manufacturer issue"""" Sorry, need to wait for them to call me back. Another call to the office. """"Er, tech will be there between 12-3 today"""". This at 1 pm. No phone call to advise or confirm. In the meantime, the 85 year old is weeping in her living room.

Antonio C.

They failed their first inspection and then sent 2 guys out to do something and never got in touch with Pasco County to follow up. And now it's going on 4 years and still no answer from Heatwave. So now we have to pay for our own inspection and pay another AC company to fixed their poor workmanship to get up to code. And they lied about how long it takes to install 3 to 4 days turn into months and now years.

Barbara C.

I wrote a review about this company and they replied with a lie. All I asked for was a receipt breakdown and they don't want to give it to me because they know they overcharged. $2,000 to replace a blower motor. They claim they sent out the receipt, but it's not true.

E. Conway B.

I wont even give this company a number, I actually couldn't post unless there was a star. if there were a negative scale there wouldn't be one to describe this company. 1st technician sent to my home had to literally be on drugs!!! Made my family uncomfortable, took over 48hrs on the job, made a complete disaster of the work, my exterior home wall, had no tools to do the job, liter disappeared for 24hrs in the middle of a job, did horrible work, the outside of my home damaged, didn't even use the correct PVC piping . This job was a complete disaster, it would have never in a lifetime passed any inspection on this planet!!! Had to call the company to send a second technician. He had a brain, thank God!!! Had to literally re-do everything the previous technician did! I thought we were done but wait there more!!!! After everything that happened, I will give it to the 2nd technician, nice, good attitude, better than the last technician. The only complaint is that when they spray painted the pipes they spray painted my home also which I had just professionally painted. Okay, whatever, at this point I just want you out of my home. Done, right, but wait there more. They called as made appointments because there needed to be a valve placed for inspection again that wouldn't pass one. I had to reschedule the time frames which are as everyone know 4 hrs out of your day. This was rescheduled a minimum or 3-4 times. The guys shows up, same technician as last time. Great, someone with a brain! . Took an entire day to install a 3 way valve!!! The valve is """"suppose"""" to be inside or on th hot water heater side. Neither were accessible, so it was put on the original outside shower, which is the entire reason for having this company out! I have a brand new 80in h television where the 3-way valve was installed, guess what, the screen is busted!!! Brand new less than a month old!!! I can literally see where the screen was hit on the side where the technician was working!!! FAILED TO MENTION THAT!!!!! My advice is this company shouldn't even be in business!!! Terrible employees, work, over charges, and a moral standard!!! """" DO NOT EVER USE THEM""""

Thomas S.

Buyer beware. Gosh, I had wished I checked reviews before hiring these folks! Seems like others have experienced the same unprofessionalism and lousy service. Believe it or not, I have never written anyone a negative review, but both Dustin Harvick (Comfort Advisor) nor Dan (Owner) have refused to return my numerous calls and emails and leave me no choice. I was hoping this would motivate them to be professional and just plain courteous, but I can see from other reviews that is unlikely.

Amendha S.

STAY AWAY FROM THIS COMPANY I reviewed several Air Conditioning companies. I went with This company based on the knowledge and demeanor of the Sales person Kevin. 3 weeks later the Shroud behind AC rusted totally out. This was november 2022. Since that time I have made well over 20 phone calls , and have gotten the run around since then. The first time took weeks for them to come out and rather than replace the shroud with quality material they painted it , which I could have done. But paying 6,000 for this unit they need to do the right thing. Again weeks of PHone calls to manager Mercedes only to get the run around. She advised they were looking for galvanized steal to replace. Two weeks of calls to them. They come back out after being Promised by the manager Mercedes it would be replaced only to Paint the shroud again. Call place to company to have owner call me back. NO return phone call. Never a call back from manager. I am not a rich person and paying monthly for a system that is below quality. They will not do the right thing. They will not call back they continue to have excuses will have to peruse other legal actions to have resolved I have documentation for every call and action I hope they do also.

C C.

We called Heatwave after having AC problems recently, they came right out and were very professional, explained everything well and figured out what was wrong. We have had other AC companies in the past try and sell us things we didn't need, Heatwave are not that way at all, very honest and dependable company. The head guy Dan really knows his stuff and we wont ever deal with anyone else.

Bob R.

!! DO NOT HIRE HEATWAVE !! PLEASE READ BELOW !! When I purchased my insurance/warranty for my home, one of their perks is that they will send an AC company to do a full tuneup of my AC unit. The outline of the services offered was: Check thermostat operation Clean filter or replace (customer supplied) Check system temperature split Inspect disconnect Inspect fuses Inspect wiring Tighten electrical connections Inspect contractors, relays and pressure controls Inspect electrical safety circuits Check voltage and amperage to all motors Inspect indoor blower and motor for dirt buildup Inspect bearings and lubricate all moving parts (if needed) Inspect condensate drain Inspect outdoor coil Inspect duct seal at unit and secure panels Run and test system Interior Coil Cleaning Exterior Coil Cleaning The technician arrived (Mike) and within 1 minute (no exaggeration as the handler is right next to the front door), he removed the return vent, look inside and said """"You need a new unit. We have great incentives and prices where you can finance it to make comfortable payments"""". He said that the coil needed cleaning and that was something costly, so I might as well invest in a new system. He checked the handler with a flashlight and said that the unit was, in fact, 10 years old and would most likely stop working any minute. He provided me with a replacement quote and stepped outside for what I thought was to continue with the service call, checking the outside unit. When I noticed he wasn't returning to the house, I stepped out and saw that he was gone. He never performed the steps offered on the outline for the service call. I called my warranty company to report this, they called Heatwave and they requested that the technician return to my home and clean the coils, which was included in their coverage. The same technician returned a couple of days later, cleaned the coil and LEFT AGAIN! He did not perform ANY of the itemized checks that were expected. I called Heatwave, was told that someone would get back to me, but nobody did. I called two more times with no response. I would ABSOLUTELY NOT RECOMMEND this company. In my experience, their main goal is to sell units, not service them, even if they are working perfectly fine.

Michael W.

Living in Florida naturally leads to constant AC issues. This is the first company we have found that comes with such honesty and excellent service. We're finally confident that we found the right service.

Martin N.

Ryan Jolsin, Heatwave Comfort Advisor, was so experienced when coming out to my home and giving me a estimate on my New AC System. He reviewed my current system, made excellent suggestions and answered all my questions that I had. He really made me feel COMFORTable in making this big purchase. I would highly recommend talking to him before you decide on purchasing or upgrading your home AC unit. Thanks Heatwave for hiring him and sending him to my home!!