Hays Cooling, Heating & Plumbing

Cody E.

As a manager of a window and door company, I have been in the sales and customer service business for most of my work life. When I was in need of a new AC, after my 20 year old unit finally failed. I proceeded to get estimates from a few different companies. This gave me an experience being on the consumer side rather than the business side of things. I let all the visiting AC company representatives know that I was in sales, and that I only plan on living in the home for a couple of years, and that I needed a good AC at a reasonable price and didn't need anything fancy just the bare minimum. This pretty much fell on deaf ears. They have a saying ""Never sale a salesman"" every up sale and pitch you could ever hear of from most of the appointments. Until Bill from Hays cooling and heating came through my door. Very punctual, professional, listened to my needs. Very soft approach. Ultimately didn't try to sell me. Was very reasonably priced and was so impressed with the experience I moved forward with the purchase right away. They were very quick on installing the new AC a few days later just in time for the 115 degree weather. Workman where clean courteous and professional. Very pleased with the whole experience. The Icing on the cake was a few weeks later my small rental property I owned unfortunately the AC failed also, I didn't hesitate to call Hays again. It was nice to see Bill again, and as before listened to my needs and Hays hit a second home run with me. I highly recommend Hays cooling and heating, and will not hesitate to refer to friends or family , and or call them for all my future AC needs. Very highly recommended.

Athena N.

I usually don't write reviews on Yelp, but I was so unhappy with the customer service. We were told that someone would come between 11am-1pm to fix our AC unit. My sister had to go to work at 12, so I stayed home to wait for someone over. Then at 9:26, I get a call saying that they were running late and that they were going to come around noon. Then at 2, she calls and says that he was running late and that he was going to get food before coming over. He doesn't get here until 3:13. I have to leave the house by 3:30 to get to work. This whole time I'm waiting in a 93 degree house. I then called my sister who spoke to someone over the phone about the situation because I had to leave in 15 minutes. The woman whom we both spoke on the phone with was completely rude to the both of us. We both felt that she gave us attitude when we did nothing wrong; it was their fault. She told us that we weren't the only ones with a broken AC and they were trying to get to everyone. I do not understand how someone can be so late to an appointment; their company specializes in this type of work. If they knew the technician coming to our house was running late, they should have sent someone else within the time frame they have given us. I then I had to leave for work and the technician said that he could work on the AC unit without me their and I could lock up the house and leave. I did not want to risk coming home after work to a hot house, so my sister had to leave work and come home and make sure everything was fixed okay.

The technician fixed our AC unit and now it works fine. But the customer service was completely awful. Since we rent the home we live in, our landlord was the one who called the company and set everything up. If something were to go wrong with our house again, I would ask our landlord to use different company. I do not want to deal with this again.

Shawn W.

I now know why Hays has such great reviews! Frank came out today and he was awesome and the best part was he honest and the integrity spoke for itself. I had called for the system tune up and inspection. Frank made suggestions as to little things I could do that would make a big difference and I appreciate that. He mentioned that they have a yearly service plan and what it included which I will be doing. I will be recommending Hays to all my friends and family. I even learned that they have a plumbing division and can flush water heaters which will be my next call with them! So refreshing to see amazing companies with amazing personnel like Frank! Way to go Hays!

Tagg Y.

Just the facts:
After reading this, also look at the PS that resulted from the owner's attention. I was out of town and received a call that a heater in a rent house was not working. Called Hays--first time I used them. They told me that a service call was $70 plus repairs and that the technician would call to authorize repairs. When the call did not come I called the tenant. The technician had come and gone--discovered it was only the gas valve in the off position--turned it on, furnace was working, and left. Got a call from Hays asking for $160. According to the technician, the extra $90 was for the ""safety check"". I mailed a check so they have no cause for complaint.
This does not square with all the previous glowing reviews.
Does this deserve one star? Yes--they should have been more up front about the charges.

PS. The owner called and admitted a mistake in the charges. It has to do with what the technician writes down and this technician was new to the company. A refund is being processed. Will raise the rating another notch when received. I will try them again and then Hays may deserve a 5 star rating.
PSS: Received a refund of $90.

Pal P.

Super fast and friendly service. Didn't try and sell me a bunch of extra stuff. Tech took time to thoroughly explain the issue and show me stuff about my house I didn't know. I didn't think service like this existed these days anymore, but it does here.

15 days later a/c issues came back. Rescheduling was no problem except they gave me a window of 12-2 one afternoon and called me at 1 saying they would be there at two. That sounds an awful lot like a 12-3 window. Had to reschedule for another day.

Michelle R.

Very professional and quick. I called first thing in the morning and was able to get an appointment that day. Also they were an hour earlier then originally planned but called to make sure it was okay first. Which was awesome when your ac unit is not working in the summer in Phoenix the earlier the better. And our technician was great! Frank was polite and got the job done fast. He was excellent at explaining to me what the problem was and gave me a few options for repairs. He went above and beyond getting our two units working perfectly and the expensive was less then expected. I also found it very useful that he gave me some tips on monthly maintenance I can be doing to keep my units running more efficiently. Being a first time home owner I really appreciated this. I will be using Hays for any of my future ac/heater needs.

Todd A.

Called Hayes and talked to John around 3:30pm on a Saturday. He had Frank come over within the hour to check our a/c as it was blowing hot air upstairs. Turns out the capacitor were bad on both of our units. Frank was very professional and was able to explain what needed to be done. I would recommend Hayes to anyone who needs a/c work done. I was really satisfied and can't say enough about Frank.

Portia P.

Just as the Valley began to hit triple digits this year my a/c unit died. After speaking with other local companies I decided to go with Hays Cooling and Heating. Best decision I ever made! They were quick to respond and the technicians were knowledgeable, experienced and friendly. I'm thrilled with my new a/c unit and would highly recommend Hays Cooling and Heating for any of your air-conditioning or heating needs. Thanks Hays Cooling and Heating!

Meghann J.

We were in need of a regular maintenance on our hvac units. Scheduling was a breeze. They were able to get a technician out to our house as early as we needed. The technician that came was extremely professional and knowledgable. He performed the maintenance for us and had recommendations on how to have a more efficient system. We were extremely happy with the service from all aspects and will refer them to others and use them again in the future.

Jill S.

If only all contractors could be like Hays... *sigh*

My HVAC system, while I'm sure worked fabulously when it was installed in my home in 1992, had slowly become my little housing nightmare. Like clockwork, it would crap out on Christmas Day, or July 4. After spending too much money band-aiding it over a few years, it was time to replace the system.

I had Hays provide a quote, along with 2 other contractors. I ended up selecting Hays, and besides going back to my natural hair color, it's been one of the best decisions of my life.

I was given a firm date and time for my install, and sure enough, the crew showed up on time, ready to work. It was incredibly well orchestrated. It's not like they arrived in waves, and stood around on the driveway, waiting for direction. Every person who showed up knew exactly what to do, and set to work doing just that. It was quite something to watch, actually.

8 hours later, I had a brand new HVAC system. And, they even cleaned the floors. lol

The owner, Chris, came towards the end of the install, and I thought that was a really nice touch. How many owners actually bother to check on installs anymore? I had my pool redone, and never saw anyone above the project manager. So, it meant a lot.

Since the install was completed, I received a few initial follow-up calls from Hays to make sure everything was working fine, and I was happy. The sales person came a week later to take heating/cooling measurements, to make sure the system was calibrated properly (!). Better yet, since it's been about a year since the install, the girls in the office actually call me to set up my scheduled service appointments. I don't remember these things, and if you miss your appointments, it voids your warranty, so I love that the employees stay on top of this for me.

The system itself works perfectly (nothing stops a Trane! lol), and my bills are 25-30% less per month than what I paid with my old, tired system.

I couldn't be happier with the experience with Hays, and I have such peace of mind knowing I can rely on them in the future.