Hays Cooling, Heating & Plumbing

Jonathon B.

On a Sunday Afternoon our house started creeping up into the 80s, and we called Hays - Travis came out reasonably quickly as their on-call person for Sunday. Turns out we had rodent damage, and the compressor wasn't turning on. Travis had it all in order in about an hour, and was a great tech to have. Thanks, Travis!

Kelly S.

We needed Hays in a pinch when our AC went out during the AZ summer, they made time for us the same day. Great guys, great communication, affordable pricing & integrity!

Ralph G.

Dan from Hays Plumbing & Drain..I found them on Angies list. When I called to make the appointment they were very professional took my info ad within 24 hrs. Returned my call. When he came he looked at my problem , gave me a solution wanted to make sure I knew what the repair entailed.He gave a price with a guarantee, signed the paperwork..went to get the parts.returned and completed the job. He was very professional,easy to talk to.""cleaned up after himself . I would use him again.

Desy C.

Called on Monday to schedule for tune up. Got in for Wednesday between 10am-2pm, A quarter to 2pm, no call no show. Called the company, the lady said they called and left a message to reschedule. We are home all morning, no miss call, no message.

Jane D.

I have been calling around to get an idea of how much it would cost to remove our broken swamp cooler from our roof. I received a quote for $340 from a honest referral but wanted more options to make sure that was a good deal. I called Hays and they quoted me $800! Yes, that's right, $800. When I said that seemed high, they said ""we will do it for free if you buy an air conditioning unit from us"". Really, how do you guys have 5 stars?

Kevin S.

I have two AC units and have to get them checked annually to maintain a Trane manufacturer extended warranty. I had been using a company called Bob Brown Service Experts, but I got tired of the no-call no-shows and poor customer service (See my 2-Star review of them on YELP as well.) I decided to pick another company and selected Hays based upon the number of excellent reviews.

I called and scheduled an appointment. A pleasant young woman took my info and said that I would be getting an email with picture of the tech the day of the service. I never received the email, but did get a phone call about 45 minutes prior to arrival. (4/8/16 Update: the email with technician picture was found in my junk mail.) Jerry was the tech. I found him to be pleasant and professional. He took pride in his work and spoke highly of his company. He went into the attic and checked the air handlers. This took around 20 minutes per side. Then he went outside and checked the ground units. Freon and capacitors checked out to be fine. Jerry had to use new screws to attach covers, as the previous screws were a little stripped. Total time spent at my house was around 1.5-2 hours. The cost $79 per unit.

Constructive criticism: My previous company charged around $100-$120 to check both units and to me seemed to do a little more. My previous company would blow out the condensate lines then pour water down the lines to ensure that they are open. This company did not do that. This company's website also says that a tune-up includes oiling the blower and outdoor fan motors. I watched closely and did not see this done. The site also says the indoor coils would be checked for buildup. This also was not done. I was never asked about my indoor filters or if I would like them to be changed. The site says a ""33 point inspection""...I don't think so...maybe next time. I should have asked up-front for what my $80 service per unit included. I feel that the price is a little too high for what I received. If I am going to spend that much, a company had better do what is says it will do. It would also be nice to get a discount for a second unit as the tech is already on-site. I asked the technician about a discount for a second unit, and he commented that the service fee was already discounted. I knew the price going in so I did not make it an issue.

A second issue I had was the arrangement for payment. The technician was required to manually punch in my credit card number into a tablet-type device, including my 3 digit security code. In no way do I think Jerry would try to do anything illegal, such as stealing credit card information. I have had other companies do service at my house and like it when the technician simply swipes my card, bills wirelessly, and never sees my full credit card number long enough to write it down. Only the last four digits of my credit card appear on the receipt visible to the technician. (4/8/16 Update: I am watching my credit card statement, and still have not seen the transaction appear. I do not like this. The transaction supposedly took place a few days ago. Why no record? I'm feeling a little uncomfortable.4/8/16 Update: I called to inquire and was informed that Jerry's machine/swiper was broken and that my credit card will be billed manually next week when Jerry comes into the office. Little awkward. I guess I will be watching next week for the transaction.)

Over-all, I generously rated this company 4 out of 5 stars, as I saw definite room for improvement. Based on the service and price, I guess I am a little hesitant about whether on not to use them next year for tune-ups. My units were already in top-notch condition and needed no repairs.

Alan N.

The company did a great job. The process starts with a quote, and I think this process was fair. Instead of just recommending the highest cost unit, they listened to how we will use the unit, and recommended one that will be cheaper to run and eventually fix. Ultimately they weren't the cheapest prices, but it was reasonable for the work they did.

Then install day arrived and I think they did a great job and it was a quality installation. Chris the owner also visited to check how things were going.

One negative is that after the unit was installed, they just closed the door and turned it on to measure the temperature. They were never in the attic after it was powered, nor did they check the outside unit. Yes eventually they will come back a few months later to check it more, but I would have preferred more operational checks before they left. I've had my share of AC companies that said it was all fixed and left, only to find out it really wasn't really fixed. Only time will tell if everything is working perfectly, and I have no indication it isn't. If things should turn out differently I will update my review. But to date, all looks good.

Joanne M.

Knew our HVAC needed some work. Mike was professional and timely. Gave us a list of options to keep our unit running well before the hot summer months. Prices were far more reasonable than competitor who we had out to look at unit first. Will definitely call Hays for future needs! Highly recommend these guys.

Bryan K.

75 out of 80 reviews for this company are five stars. That's pretty amazing, so I'm about to make it 76 out of 81.

Mike was the name of the technician who came to my home to inspect my HVAC unit on the house I had just purchased. He was the second HVAC guy out because the first guy quoted me an outrageous price to get standard maintenance up-to-date. I was very happy with how thorough Mike was in his inspection. He essentially found four things wrong:

1. Coils needed to be cleaned (part of the visit)
2. Fuses were the wrong size
3. Condensation hose was unhooked (ended up it was also clogged)
4. Thermostat was pretty old.

It should be noted that the previous HVAC guy who was out didn't even catch that the fuses were the wrong size and that the condensation hose was unhooked. The previous HVAC guy tried to tell me that the unit was a 2002 unit, and I verified through Mike and through the guy who did my home inspection prior to me purchasing it that it was, indeed, a 2009 unit.

Now I don't think the thermostat needed to be replaced, but he offered to do all of the above for $383. I agreed, and off to work he went.

I am a due diligence kind of guy, so while Mike was working, I did some research on what all of that actually cost. First of all, I should note that regardless, I was going to pay $85 to have the semi-annual inspection done. So here is an itemized breakdown:

1. New fuses $8 (Lowes)
2. Thermostat: $179 (Amazon)
3. Tax: $16
4. Service visit: $85
Total $288

The way I look at it, I essentially paid him a $95 labor fee to install a thermostat, and I'm completely okay with that. It would probably take me 4-6 hours to do all of the above. His total visit was about two hours.

As a side note, I think it's pretty awesome that I can change my thermostat on my phone from pretty much anywhere in the world.

I should also note that Mike was pretty awesome. He took the time to explain everything to me as well as he could. I think that in his line of work, which is extremely technical in nature, one of the hardest parts is understanding pricing in such a way so that it can be explained fluently to customers, and he excelled at that. He also pointed out a couple of other products that the folks at Hays stand behind without offering any pressure to make a purchase. I'm pretty sure that Mike ended up getting off about 30 minutes after the time his shift was supposed to end, and he had a long drive through traffic to get home. Those kinds of things annoy the crap out of me when I have to deal with them, but he shrugged them off with a ""just doing my job"" attitude. I think Mike really likes what he does for a living, and I admire that.

I will also be calling Hays next fall to do my semi-annual inspection. I highly recommend them.

Mike S.

On time, knowledgeable, and good communication make these guys the best I've seen. They take the time to explain the situation face to face in layman's terms and make recommendations. Unlike the other guys who mumble technical jargon while they're on the run and hand me a big bill. Hayes techs are invested in the work and seem happy to help. They also have expertise, and even corrected some issues created by previous companies.