Hays Cooling, Heating & Plumbing

Kelly R.

I called Hays with an A/C issue on Saturday morning last weekend and was told someone would be there in 3 hours. I got a call 20 min later saying Frank would be on site 15 min later.
When Frank came out he was extremely professional and fixed the problem in 10 min. My house is cool again and I signed a service contract with him before he left.

Best service I have ever received. I'll be using Hay's for all of my A/C and plumbing issues. 5 star service, and honest - tough to come by these days.

Kris L.

My first time using Hayes. My servicemen, Frank arrived on time, diagnosed the problem quickly.

Sarah C.

I live out of state and the AC in my Peoria rental home needed to have the indoor coil replaced (in the middle of a June heat wave, of course!) Hays was very accommodating & their staff was superb! The receptionists, Veronica & Tanya, were very pleasant & professional. The two techs we'd dealt with between the couple of visits that had to be made to my home were Jerry & Mike, both were quite knowledgeable and extremely courteous and professional over the phone. The only thing I could suggest is to give an itemized estimate for jobs. We had to spend $2800 on our AC & would have liked to know what we were spending it on. Being out of state, we had to put our trust in Hays so the job could be completed as soon as possible (we have a tenant who's pregnant) & didn't have time to collect alternative estimates.

It is clear that Hays has high service standards and engagement among their employees, definitely an under appreciated quality of small businesses.

Thank You!

Diane B.

(note, it is not my name but my partner's name that Hay's has on file for this work, our
zipcode: 85085)

We had a service appointment for 5-7pm last Friday June 6th. (our upstairs AC vents were not blowing properly in our multi zone house).

A lady from the office called us around 6pm to say that our service person was running a bit late as he had to pick up some parts.
**After that phone call...nothing.
**No service person, no other phone call to let us know what happened. It's tough being stood up :)

We called the ""on call"" number the next day (Saturday) to ask what happened and to get a message to the company. The on call person was very nice and apologetic and promised to get the message passed on right away.
**Again...no phone call, no communication. We received no call back.
**We awaited a call from the office on Monday.
**Again....nothing, no communication from Hay's.

So, yet again, we called. They didn't apologize nor acknowledge the missed appointment, but they did schedule a service person (who showed up!).

Michael was very polite and courteous. And- BONUS- he put booties on over his shoes while he was in our house (love that).
**He said our AC unit was way undersized (it was 4 tons, and we absolutely needed 5 tons) for our house. This is not the case at all and would not logically explain our issue. This would not explain why only one zone was not cooling. The other two zones cooled like champs!

This technician then said a ""comfort specialist"" would be in touch with us with to discuss remedies.

Out of the blue, another person from Haye's called us, saying he'd read the notes and he wanted to send out someone who specialized in multi zone systems. The notes did not seem correct to him.
**Why was this not done in the first place? Our notes from our initial call were very clear that we had a 3 zone house.
**Had this person not happened to read our notes, this would've gone undetected and we'd have gone down a road of repairs that would perhaps not fix our issue.

The zone specialist -Mike-came out today. He was phenomenal. (kind and courteous as was the prior technician)
As we initially expected, the problem is with the damper not closing / opening properly.
He was great and we already have the quote and are awaiting scheduling.

Overall, we are disappointed in this experience. We understand things happen and appointments cannot be kept. But, this must be communicated.
At the very least, please acknowledge the inconvenience and the issue. We waited 3 + hours on a Friday night.

Secondly, I'd expect our notes to be read thoroughly and a qualified, multi zone technician be sent out.

*EDIT to respond to the owner's message*
There were zero missed calls from Hay's to us. I have the call logs.
Last communication from Hay's to us was Friday evening around 6pm or so- as i mentioned letting us know the driver had to make a stop for items.
There is no way 6 calls were missed, as they stated. It's absurd.
Additionally, why was there no follow up after we phoned the on call service on Saturday?
The fact that we had to keep chasing you down- making yet another call on Monday to find out what's going on is unacceptable.
A no show is acceptable as long as there is sufficient communication.
Please don't state 6 calls were made to us that were unanswered as that's demonstrably false.
Let's pretend that IS true. Why were there no voice messages left?

J C.

I originally called another company to come fix my broken AC unit. Not only did they have terrible communication but I almost felt like they kept pushing off our appt. I had to keep calling them to see if they were coming our time frame was 7-8am. When they finally came (at 6pm!!) they quoted me almost $1200. I agreed initially only because it was 108' and it was going to be a hot weekend. The tech said he would come back in the morning to fix our unit. He never even came back. Thankfully!

I called Hays and they sent Thad over the same day. The office staff was polite and helpful. Thad was very professional and let us know the best case scenario and the worst case scenario. Thad ended up fixing or AC for $350. I even signed up for their extra yearly preventative plan, and honestly I don't normally sign up for things like that. But I didn't feel like Thad was trying to up sell me and I truly felt like my whole experience was honest so why not.

I will use Hays for my home and business from now on and you should too!! I'm writing this review 30 minutes after my service with Hays! I couldn't wait to write them a positive yelp review. They deserve it.

Vincent C.

Jerry was a great technician and very helpful. Can't give 5 stars because my appointment was 2-4 pm and he didn't arrive until 6:30 pm.

Robert Z.

Two stars for the friendliness of the tech who came out...other than that? Needed a sink replaced-I have a garbage disposal and water purification. I was buying everything-sink/faucets/hardware....just needed someone to take out the old (drop in) and replace with my stuff. $1450.00 estimate...nuff said!
Follow up: Had another service come out and replace and install AND replace the water valves...$500. Hays said it would take all day...took three hours. Moving to one star also-why try to rip people off?

L.T. W.

Frank came to fix my a/c- they were fast to come out and fix it right. He waited to make sure the problem was fixed, and waited for the air to turn down before leaving. He was great!

Andy C.

Hays did a great job taking care of our A/C and heating problems. Thank you to Frank and Thad for being professional and courteous. The reason I'm not going with 5 stars is that I did have a little difficulty reaching someone after the initial fix had a problem that night night. However, I did hear from the technician the next morning and he came back to work on the issue.

Rachel M.

We've been using hays for a few years. We love their friendly staff and their service membership. It's great to have the membership and know your unit is inspected twice a year. Frank serviced our unit today. He walked us through the issues and how to keep it running well. Five star service. Polite, courteous and fair!
My only request is to make the membership renewal easier. Sending us a reminder mailer or be able to auto renew would be great!