Hawaii Plumbing Group

Daniel K.

Hawaii Plumbing Group performed shoddy and substandard work at The 2100 building at 2100 Date Street in April 2024, resulting in a water leak that damaged the flooring in our condominium, causing it to bubble up and warp. Worse yet, nine months later, Charlie Stack and Hawaii Plumbing Group have failed to accept accountability for the damage that Hawaii Plumbing Group caused. I am extremely disappointed with Hawaii Plumbing Group.

Jodi H.

Do you want to hire the loudest most inconsiderate plumbers on the island? Look no further! This group of plumbers will make excessive noise and then literally laugh when they get complaints. Will they set things down on the cement? No. Why do that when you can just drop EVERYTHING! Place rubbish in the dumpster? No. Just throw it piece by piece from 5 feet away. Speak at a normal volume? Oh surely not. Make sure the people on the 12th floor, of the building next to you, can hear you from the ground. And last but not least, take the product you have paid for and bang it on the equipment like a five year old just to make noise. That's right, you too can have your home and project disrespected just so these grown men can behave like petulant children.

Jasmin B.

They started in my building a few weeks ago, so far they're rude. No completed work yet so it's too soon to guess as far as results but everyone is talking about how rude they are. Maybe with the massive amount our maintenance fee that is going to him Kimo can buy them some basic customer service training for Christmas .

Robert G.

When my wife and I found out that Mike Shaw was going to be involved with the pipe replacement in our condominium we were pleased, because he was the project manager for the replacement of pipes in our previous condo, and we were very satisfied with his professionalism, customer service, and willingness to take the time to resolve problems that arise with every major construction project. When we learned that the lead contractor was going to be HPG, we were also pleased because they did an excellent job in executing the project. Kimo and Peter and their crew were akamai in doing what needed to be done in a professional manner, and in correcting/resolving any deficiencies or complaints of a few of our fellow condo owners to the best of their ability. We expect no less the second time around.

Gary N.

Today marks the completion of work done in my apartment by HPG as part of the wastewater repiping project they are doing for our entire condominium. I was very apprehensive about the scope of the project and the kind of inconvenience it would mean for me as the owner of my unit. I had to remove everything from the countertops, cabinets under the sink and basins, and walls in those areas. But now, in hindsight, as I look at my HOME and what was done to it by the SUPER crew from HPG, I feel it was all worth the initial prep work I had to do before they began their job! All of the plumbing staff (Maurice, Zack, and Titus) were terrific! Not only were they efficient and skillful, they were courteous and fun! The carpenters (Sean H and Ferdinand) were very competent and did their jobs in a very timely manner. I was especially impressed with the work of Brenda who did all the painting! She always went the extra mile to make sure her work was the best possible! Mahalo, Brenda! And Jaymie, who always came by to clean up after them, did a super job too! I guess when you have professionals who take pride in their work and do their best for their client, it starts from the top. And that would be Aaron, who oversaw the project! Considering all the the things he had to make sure was done as scheduled and coordinate with such a large crew, he was always on top of things. He did his best to make sure that everything was done to my satisfaction. So they truly deserve the 5-star rating I'm giving them. No complaints...only praises!!! Mahalo, HPG!!!

Philip G.

HPG did a fantastic job replacing all the plumbing in our unit recently. They are doing a huge job at Mott Smith Laniloa and everyone working for them is super-courteous and capable. In addition to the plumbing work they were amenable to fixing any related problems that cropped up, like scuffs on the wall. Top rating! Shout out to project manager John as well as Oleg and Nick in particular. Aloha, Philip Gottling

Chris D.

My association at Likini West relied on Hawaii Plumbers Group (hereinafter known as HPG) for a complete overhaul of our plumbing for the building. HPG replaced the plumbing in my unit as well as my building. On multiple occasions, those hired by HPG (either directly or indirectly) were fired due to their shoddy work or their elementary school antics (e.g. standing on owner's furniture, not wearing protective foot coverings etc.) I have had multiple complaints with the work that HPG has done on my unit. First and foremost, my countertop back splash was damaged by HPG due to their tape job prior to opening my kitchen wall. I was only offered $50 to fix the problem and no more. I had to work an additional 5-6 hours on redoing my countertops to fix the problem they created. All the while, I was charged approximately $120 an hour to fix an unforeseen problem in my wall due to the previous owner(s). HPG would not budge on the damage to my countertop or the amount they charged for said unforeseen problems in my wall. They stated that my association approved the charge for all owners and it was not their problem. Secondly, my bathroom vanity was not returned to its original condition. Upon inspection of HPG's work, I found my vanity roughly 1/4 inch off of its original position of my bathroom wall. HPG tried to remedy their work by adding a thick layer of caulk. I informed HPG of situation and they ""fixed"" it with a layer of silicone. *shrugs*. If you, or your association is looking for a repiping of your building, go elsewhere. HPG will deliver non stop excuses for their work. Please refer to picture and screenshots of emails attached regarding HPG.

Paula K.

This company is working next door on a commercial space to our offices. Their container/rolloff dumpster overflowed and all their junk is now blocking sidewalks and debris is everywhere in the area. I spoke with Mike who insisted its not their problem and blamed the homeless. I explained the street was clean when you started and its his responsibility to clean it up before they leave. He blatantly retorted. Not our problem. This company has no respect for neighbors or the aina. If you need a commercial plumber..look elsewhere. He cant even follow the rules of Aloha rolloff as they overflowed their rolloff. Just disrespectful to neighbors and concerns. Do NOT recommend this company.

Randy H.

When your AOAO selects the contractor for a full building re-pipe project, you don't have much choice as a resident but boy am I glad our AOAO chose Hawaii Plumbing Group. The team is amazing. From the on-site manager (Peter) to the crew (Nick, Johnny, Jonathon, Eric, Junior, Mikey, Gomer, and so many more) they are professional, respectful, efficient, and a pleasure to work with. They were constantly communicating and ahead of schedule. They were also able to correct plenty of other problems they encountered along the way. In our unit, they had to remove multiple walls as well as completely gut a guest bathroom to replace the aging and failing pipes behind the walls. It's a major project and (of course) a major inconvenience when you live and work in the unit. Despite all of that, they put everything back together so expertly that you can't tell that they were ever here. They're hard-core about cleanliness and protecting your belongings and family. We've been through major projects before but this was BY FAR THE BEST EXPERIENCE that we've ever had with a massive retrofit. Thank you HPG! So many of the buildings in Urban Honolulu are due soon for these large-scale projects over the next few years. If your building is undergoing this work, I would strongly encourage you to use Hawaii Plumbing Group.

Hi T.

HPG changed the drain pipes in my condo building. The workers were irresponsible. They left the lights on in my bathroom, they didn't close the sliding door to the lanai, and they left the front door open at the end of the day. When I spoke with Tiana in the office regarding this matter, she didn't even know how to respond. She replied ""Oh, finish your email to Michelle Grand ( General Manager) regarding this matter.