Hawaii Plumbing Group

Hi T.

HPG changed the drain pipes in my condo building. The workers were irresponsible. They left the lights on in my bathroom, they didn't close the sliding door to the lanai, and they left the front door open at the end of the day. When I spoke with Tiana in the office regarding this matter, she didn't even know how to respond. She replied ""Oh, finish your email to Michelle Grand ( General Manager) regarding this matter.

Julie P.

It could have been a disaster; leaky toilet that kept spewing water all over the bathroom even with the water turned off. HPG arrived earlier than the 2 hour window they predicted and had everything taken care of in less than 2 hours. Mahalo Darryl!

Jessica W.

Just my luck that a plumbing problem came up on a Friday before a holiday weekend! I contacted HPG Saturday night and within an hour Kimo scheduled me for a Monday time slot. Plumber Hank called 1st thing Monday morning to better understand the problem and to request photos. Hank asked all the right questions (and he used terms that I could understand) and he got back to me right away on the best path forward. HPG worked around my schedule to find the best date/time (and earliest!) to do the work. The crew helped us to unload the new toilets, they showed up at the house promptly, and they did a great job. They were very careful to observe COVID restrictions, social distancing and wearing masks the whole time. They consulted me on all critical repair/replace decisions. They communicated with me very clearly about the features that were important to me in selecting new fixtures, even repeating my words back to me to avoid mixups. They kept me in the loop on progress, and had a more than reasonable final invoice. They were very knowledgeable and good at fixing things. They even vacuumed up the area! HPG was very polite, prompt, and professional. I will be calling them to handle all my future plumbing work as well as referring all my friends and family there.

Dustin D.

HPG did a great job on removing everything out of my two bathrooms, upgraded our plumbing and put everything back together better than before! Everything from repainting, installing mirrors, toilets, Vanity, cabinets and the sink! Quick and painless all the way through!! Big thanks to Oleg, professional and ahead of schedule!!

Darryl I.

Excellent response on estimates. Very friendly service guy. Does work efficiently I have a second job coming up

Magnolia A.

I'm not sure how good or how bad they are person I spoke to over the phone from the start was in a hurry and got bothered by having to repeat email and just a bad from star soo going somewhere else communicate is key for me..

W S.

Hawaii Plumbing Group was great, very quick to arrive and a true pleasure to be around as they solved my plumbing crisis.

Jesica D.

We needed to get a toilet replaced in our rental unit and I requested a quote from HPG and was satisfied with his price which seemed very fair. Kimo was able to get a couple guys out very quickly and they were professional and courteous. They came with tarps for the floor, wore masks, and placed booties on their shoes. They had all their own supplies, didn't even ask for a paper towel or to place items in our trash can. They were fast and did an amazing job. I highly recommend their services!

Annie L.

Our tub was leaking water from the tub faucet, so I called HPG to have my entire valve replaced. I purchased a tub and shower faucet set from Home Depot, when HPG came and opened the sealed box we realized that the wrong valve was placed in the box. I didn't have a car so HPG offered to help me go to Home Depot to exchange it. After everything was done and HPG left, I realized that my tub faucet was still dripping so I called them again. Kimo was very helpful and sent his guys to come back to check on my pipes the very next morning. They checked all my valves, pipe, and cartridges. They found that there was a small stone that got stuck in my cartridge from the water system (rock entered when the water was turned one), and they fixed the problem immediately. They're so awesome and helpful! Special thanks to Kimo, Justin, Nick, Hank, and Kalani!

Dan N.

Hawaii Plumbing Group did work in my building recently, replacing piping. Do not use this company if you are planning to do similar work. Your tenants and legal team will thank you. My building could not have chosen a worse contractor. In my own experience, they've stolen personal property, left a mess EVERY SINGLE DAY they've entered my unit, and they've failed to correct damages to my unit. If ever you work with HPG, do not expect any level of privacy to be honored. They look through your things and, unfortunately for me, steal my own property! Also, every day they enter my unit, I've had to clean up after them. I'm no clean freak - all it would take is a literal minute of vacuuming or wiping down the unit, but even that is apparently too much for these guys. They just do not care. Simple as that. When it came to corrective work, they'd do the easy things, and ignore any other items. Even when there was clear proof that they caused damage, they did nothing if they couldn't correct it in a few minutes. For us, it was much less of a headache to let things go just to get them out of our unit. AVOID THIS COMPANY AT ALL COSTS. Thank me later.