Hawaii Drain Cleaning Squad

Ryan M.

When it rains it pours. As some of you who follow my reviews, you can see that a lot of my reviews have been on contracting businesses. Lots of things to fix in my house and I don't trust my YouTube DIY skills at all. I highly recommend all of you to not trust yours either and just call a professional. Called this company because I needed to change my basin faucet. I sent out quotes on yelp and this company was by far the most reasonable in price and also quick to respond. Booking everything was really easy. They send you an estimate by email and brief description of job. Then on the day of, they send you a text to let you know they're coming and haven't forgot about you. Once here, everything went very smooth with no problems. They also gave me advice on how to avoid plumbing disasters in the future. For me I had no issues with anything from the start till the end so I would definitely use them again.

Allison H.

They responded to me immediately, were at my house within 45 minutes, and took care of the problem right away. From the time I contacted them to the time they finished was at most 2 1/2 hours. The workers are also very easy to work with and talk to, which I love. I'll definitely be calling them again should another issue come up.

Stephanie O.

Jack from Hawaii Drain Cleaning Squad, repaired my Kitchen sink today. Awesome job. Jack was very professional and super customer oriented. Sent him pics of my issue and he arrived with the proper material required for a quick and efficient repair. Pricing was very fair. Other quotes came in Costing more with just a house visit for an assessment. I highly recommend Jack and his business. He's off to do my moms house next. Aloha

Almalei M.

Jack and his team were great with communicating with us since day 1. We needed an emergency job done and they were able to do a consultation and complete the job in a timely manner. There was a hiccup on the originally scheduled day of repair due to an emergency but had been in communication with us as soon as they knew they would be pushing the timeline back. They were very knowledgeable of what the problem was and explained the differences with the old components of our shower and the new components they were installing. They answered all of our questions and explained everything to us in detail. The only reason for subtracting a Star was because there was debris left in the closet from where they cut into our wall to create a panel that we had to vacuum it ourselves. Also we were supposed to be sent a quote regarding installment of a sink but never received it. I'm assuming it was forgotten about. Other than that, we would definitely do business with them again.

RiahbrandeendHannah T.

Great customer service. First spoke with Jack this morning and they were out here by 1:30. Took a look around and gave the quote. They were quick and got it taken care of. Jack even gave some very useful tips on what and what not to use to deal with a clogged drain. Great group of guys, will definitely refer them to anyone who cant get rid of a clog themselves. to these guys.

Todd S.

Called Hawaii Drain Cleaning Squad late one night when no other company answered. They arrived within an hour, and gave me options to address my clog. After going through the options, my family and I decided to snake the drain to get us up and running for the night. After they cleared the blockage, they did a courtesy camera inspection to see what caused the clog and found heavy rust and grease build up. We ended up removing all the rust and grease build up using professional industry machines. All I can say is much MAHALOS to all the hard working people you have and if we ever need any plumbing assistance for anything, I will be calling Hawaii Drain Cleaning Squad. Highly recommended.

Randy G.

I would not recommend this company for your plumbing project. I scheduled an appointment with Jack last Friday and he never showed up. He apologized as he forgot about the appointment, so we rescheduled to Monday. Again he never showed up or replied to my text. I actually took a day off from work to take care of my plumbing issue, so it was a real inconvenience.

Christie S.

I found Hawai'i Drain Cleaning Squad using Thumbtack (the Uber app of home improvement services,) after needing a plumber to fix our leaking bathroom sink pipes. Jack, the owner or HDCS, immediately responded within 10-15 minutes of my request, and came over the same day to check out the leaking pipe and give a cost estimate. After going to 3-4 plumbing stores and discovering that our type of pipe did not exist in Oahu, Jack rush ordered the pipe replacement parts from the mainland. One of his technicians Christian came by within 48 hours after the rush order was made to fix our leaking sink. I found Jack and Christian extremely professional, upfront communicators, and prompt. They even roll out a red carpet before entering your house, and put on booties on their shoes which is a nice touch of customer service. My bathroom sink is no longer leaking because HDCS ordered a sturdy replacement. The total cost for service and the pipe replacement was completely reasonable, given how quickly it was fixed. I highly recommend HDCS for your plumbing needs and will definitely keep HDCS in mind when we have plumbing needs in the future.

Jen S.

I had a main line back up that started a day ago. Thought that i would try to troubleshoot it myself but that didn't work out. Mind you, i had been communicating with Jack from last night regarding quote and availability. I was already onboard and then my phone died. I loved the fact that they were willing to come out and fix my problem immediately and that they were conveniently located on Waianae side. I read some reviews that mentioned not many plumbers are willing to come this side and if they did, prices would be $$$. Contacted Jack first thing this morning and he came out within 30mins. This company really stands by what they advertise on their site. Here's why i say 5 Affordable Jack provided me with a quote immediately with the breakdown of costs. On top of that, when he was onsite, he even gave me prices for other services up front. My initial quote was reasonable but because he couldn't fully remove the clog, he charged me less. He really didn't have to looking at how much work he put in, but its clear that he's an honest businessman and very much appreciated. Clean Him and his associate were very clean from the moment they entered my home, during their work, up until exiting my home. Shoe booties on, gloves, towel cloths handy... very sanitary. Professional Jack responded immediately to my request, knowing that I really needed to be serviced asap. I didn't have to wait for hours from the time i requested for them to come out. Quality First impressions are the best. Entered my home with shoe coverings, laid out a sheet to protect my flooring and whatever may come out from the pipes. He was prepared. He ran the camera line down my pipe to have a better perspective of what we were dealing with and to know the actual plan of action beforehand. I felt involved the whole time. Trustworthy Knowing that I'm a female with little knowledge of plumbing and costs. I never felt mislead or tricked with the costs. Jack answered every question that I had and for him to take the time to explain it to me helped me trust him with my needs.

Kevin M.

Had my water heater replaced by Hi Drain Squad, and Jack did a great job at a reasonable price. If you need any water heater replacement or any plumbing need call Jack at Hi Drain Squad and get a great service.