Hawaii Drain Cleaning Squad

H. K.

My water heater was 20 yrs old, and I'm certain it was costing me plenny $$ each month, so it was time for an upgrade. Jack was really helpful and patient throughout this process, answering all my questions in as much detail as I asked for. (My process involves a lot of research, a lot of questions, a lot of time before I make a move) He gave pros and cons to my options, but let me choose what I wanted at the end - a 50 gal hybrid water heater. He was able to schedule an install in a matter of days and showed up when he said he would. He and John were nice and very professional - even my dog didn't bark at them for too long. LOL. He has a 2 year warranty, but I really hope I never have to use it. Oh, and he hauled away the old heater too. All for one very reasonable fee. In conclusion, loved how hard he worked before I committed, loved how hard he worked after I committed, love how hard he has worked even after he left (I had a small issue with getting my energy rebate). I will definitely call him again for future plumbing jobs!

Ray L.

Fast, efficient, friendly experts. Jack and his team came in, made an assessment, and then communicated the next steps clearly. They are clearly organized, methodical experts that have the best tools and understand their trade. They made a mistake by booked my us on a holiday, but made good on their promise! Easiest five stars I've ever written on yelp.

Patrick M.

I was initially impressed with Hawaii Drain Cleanjng Squad; Jack seemed very knowledgeable and confident in his ability to fix the sewage smell coming from my bathtub drain. He even came out once, scoped the drain and had a plan to fix the issue. From then on, however, HDCS became flakey. They were waiting for a good-weather day since they'd be scoping from a roof vent. Jack kept rescheduling me on marginal weather days, and on one good weather day simply didn't show up. My wife had rearraanged her work schedule to be home for the job, and Jack didn't text that he wouldn't be coming until well after his scheduled arrival time. The final time he rescheduled us, he again simply didn't show up, with no call or text since. Multiple phone calls and texts have gone unanswered, he seems to have ghosted my job. Think twice before you put your faith in HDCS!

Jaymie R.

They were fast! Spot on with their service. Thoroughly explained what was going on and did efficient work! Took credit card, check, or cash too as an option! Email invoices but texted with updates when the service was enroute to when it completed! Would recommend them for sure!!

Fran L.

Being an out-of-state landlord, I had only one day to figure out my home's plumbing issue. Called Jack, and he arrived within about 30 minutes. Very knowledgeable and helped me locate my hidden clean out valves, one of which is buried approx 3ft deep. Highly recommend, will continue to use in future. Really appreciate the professionalism and sincerity.

Stephen T.

I had a problem with my toilet the past few months and needed it checked out. HDCS came to the job and solved my toilet completely. There was so much wrong with my toilet that he recommended to get a new one altogether, because it would be cheaper in the end, and I totally agreed. Very professional and friendly, as well as knowledgeable on his work. I also had a few other requests while he was there, and he gladly helped. Definitely will be hiring them again next week for another job. 100% recommended them!

Ryan M.

When it rains it pours. As some of you who follow my reviews, you can see that a lot of my reviews have been on contracting businesses. Lots of things to fix in my house and I don't trust my YouTube DIY skills at all. I highly recommend all of you to not trust yours either and just call a professional. Called this company because I needed to change my basin faucet. I sent out quotes on yelp and this company was by far the most reasonable in price and also quick to respond. Booking everything was really easy. They send you an estimate by email and brief description of job. Then on the day of, they send you a text to let you know they're coming and haven't forgot about you. Once here, everything went very smooth with no problems. They also gave me advice on how to avoid plumbing disasters in the future. For me I had no issues with anything from the start till the end so I would definitely use them again.

Allison H.

They responded to me immediately, were at my house within 45 minutes, and took care of the problem right away. From the time I contacted them to the time they finished was at most 2 1/2 hours. The workers are also very easy to work with and talk to, which I love. I'll definitely be calling them again should another issue come up.

Stephanie O.

Jack from Hawaii Drain Cleaning Squad, repaired my Kitchen sink today. Awesome job. Jack was very professional and super customer oriented. Sent him pics of my issue and he arrived with the proper material required for a quick and efficient repair. Pricing was very fair. Other quotes came in Costing more with just a house visit for an assessment. I highly recommend Jack and his business. He's off to do my moms house next. Aloha

Almalei M.

Jack and his team were great with communicating with us since day 1. We needed an emergency job done and they were able to do a consultation and complete the job in a timely manner. There was a hiccup on the originally scheduled day of repair due to an emergency but had been in communication with us as soon as they knew they would be pushing the timeline back. They were very knowledgeable of what the problem was and explained the differences with the old components of our shower and the new components they were installing. They answered all of our questions and explained everything to us in detail. The only reason for subtracting a Star was because there was debris left in the closet from where they cut into our wall to create a panel that we had to vacuum it ourselves. Also we were supposed to be sent a quote regarding installment of a sink but never received it. I'm assuming it was forgotten about. Other than that, we would definitely do business with them again.