HARP Home Services

Brian B.

Had a water leak coming from A.C. unit and I called HARP on Saturday morning and was informed a technician could be out on Saturday between 2pm and 6pm. Jaime informed me that it was $89 for service call and $25 for fuel charge and HARP does not charge by the hour but by the job. At 12pm I received a phone call from HARP dispatcher and i am told that the tech finished up his job early and would like to come over to our home, I informed her that we were not home, she said no problem we will see you at your schedule timeframe. Dispatcher called again at 1pm and asked if tech could head our way and I said yes, we were home. Courtney Ivey came out and arrived at 1:45pm, was very professional, personable, clean, wore slippers over his shoes, uniform was sharp looking, wore a mask, provided me with some great helpful hints, turns out I needed I condensate tank pump. He replaced the pump, took the old one away and paid for the part and service. I later saw on HARP website that they offered military discounts, so I called and spoke to a wonderful person named Debbie. I explained that we had just paid for service and was wondering if it was too late for HARP to provide the military discount, she said absolutely we can. She sent an e-mail to HARP billing department and asked I be credited 10%. I have to say little shocked at all the negative reviews. My experience was 100% hands down.

Elite T.

Terrible! had a problem with my ac unit so I called aiello. They came and took a look and recommended I get another unit after they completely disconnected and capped my power wire. My wire was just loose. I fixed it. Can I have my diagnostic money back?

Steven C.

I thought my long furnace replacement nightmare fiasco with Harp had ended. A new Harp technical manager (JD) appeared on the scene; we negotiated a reasonable agreement on conditions for completion/payment, and after test period I remitted full $14,000 payment to Harp via BofA on 5/23. I advised JD by email.
Bank sent check on 5/24. On 6/1, I received the second rude and abusive Harp telephone call. I also advised JD that check was sent. On 6/2, I contacted the bank, asked them, to investigate, and informed JD. No response.
On 6/3, the bank responded with the check number. I forwarded information to JD. No response. Also that day, bank informed me that they had contacted ""Beth"" at Harp to try to resolve matter, but Harp had not been cooperative. I advised JD, but no response. On 6/5, I prudently stopped payment on the check which appeared lost in the mail (or perhaps in Harp's back office).
I advised JD of the stop payment the next morning (6/6) at 10:09. I asked Harp to acknowledge they understood check was no longer valid and suggested replacement options. No response. I considered this to be very strange, even by Harp standards.
On 6/8 at 5:29 pm, I received a Fraud Alert from BofA Security advising check had been deposited somewhere. I followed up with the bank and advised JD of the ongoing investigation. I reminded him that I had requested Harp advise me they understood a stop payment had been issued and he had not replied to my last 4 messages.
On 6/9, JD responded saying he had forwarded messages and admitted that Harp itself had made deposit.
After consulting with bank, on 6/16 emailed JD, asked for details on check, expressed hope we could complete transaction in next few days. No response. Beyond bizarre!
Seems very probable that Harp knowingly deposited invalid check. I'm not a lawyer, but...
After 19 months and 87 emails sent, this farce is not yet over. IMHO, Harp is a large, dysfunctional, Rube Goldberg-machine. Buffoonery reigns! Be warned!

Jason S.

This company only gets one star because they came on the same day that I requested service. After I booked the appointment I did look at reviews on yelp which most of them are not very good. The common theme is overcharging for their work. I can now say firsthand this is the case. They charge $99 for diagnosic fee. Okay I'm cool with that. A bogus $25 service fee not even sure what that means. Okay I have you coming on the weekend I can take that. The worker was friendly enough however he never came into the house to look at the air handler after i told him that I spotted ice on the air handler line. He decided that my system was low on charge and I needed Freon. He gave me a few options one being to add Freon with a sealant the other to add Freon with a sealant and some type of dye to see where the leak might be and the third option being to replace the a/c unit for $14,000-$20,000!! I looked the employee in the face and told him they I had already gotten one quote from another competitor here in town and they quoted me 6000. He seemed awfully surprised and said that was a really good price and that his company could never offer that.

Just to add Freon and it was only 1 pound with a sealant to came to over $800. I told him I thought that was a little bit excessive considering I had Freon added last year by another company and it was only 300 and change.

I unfortunately forgot the company I use last year or I would've contacted them. He then went on to say he can reduce it by $50 and give me 10% off for a military discount. The reason they can offer these types of so
called ""discounts"" is because they're overcharging to begin with. Let's just call a spade a spade.

In any event whatever he did didn't seem to work very well as even three hours later of having my system running my house only cooled down 1 degree. I then decided to take matters into my own hands. I mentioned to technician that I had no idea when the last time the condenser coils had been cleaned. It appears this wasn't a concern of his. I then went out and bought coil cleaner took apart the air condenser cleaned all the coils. Within two hours my house cool down 5°.

Whoever runs this place should be ashamed of themselves overcharging the way they do. I will never use this company again not would I recommend them.

Doug C.

I had a water leak and called Harp based on the fact that I'd seen their trucks and many print ads. I was happy with their ability to respond quickly. I had prepared for the arrival by opening the ceiling and identifying the source of the leak, providing lighting and a ladder, and shutting off and draining the water lines. The plumber was on site for a little over an hour.
When the invoice was sent (charged on my credit card) it was for more than the price quoted. I asked 3 representatives from the company for a breakdown of labor and materials and was ultimately informed by the Customer Service Manger that ""they don't bill that way"" and I could not get that information.
Although a cost adjustment was made, the price was still way out of line for the service provided. I will utilize a local independent plumber in the future and recommend that you do that too.

Pammie E.

If you can get Kevin L. As a technician I'd say go for it. We've had a good experience with him. Otherwise, RUN!

You want someone to charge you fees and then give you an outrageous quote after doing absolutely nothing, call HARP!

Jennifer M.

Our A/C needed to be replaced, they convinced us to buy a new AC unit and a heat blower. Well after at least six visits our system STILL randomly switches from cool to heat (not the thermostat just the temp of the air) causing us to wake up in the middle of the night to a 90 degree house. Today we came home and the downstairs was 89 degrees and upstairs 95 degrees, with two small children this DOES NOT WORK. We paid a lot of money to this company and have even reduced ourselves to texting the sales associate that conned us in the first place photos of our thermostats. Everytime we call there is no manager available to speak with and no one ever calls back. At this point we are honestly just going to contact an attorney to get our money back and hire someone else to fix this disaster.

John P.

Every aspect of dealing with HARP was excellent! Best company I have done business with. Prompt, professional, great value. Technician Christopher Nogas was exceptionally great! He was very thorough and knowledgeable and very respectful. There is nothing that I can say negative. I had the heat system checked in the winter and everything was just as great!

Ron B.

Tech arrived to look at my 3 zone system that had suddenly stopped working. He removed a blown fuse from the circuit board that controls airflow and used a jumper so start testing where the short was coming from. Suddenly, I heard a pop and smelled something burning. At that point the tech told me that the board was bad and needed replacement. He wasn't encouraging about the availability of a replacement and told me if he couldn't find a replacement for my two-year old board 'my entire system would have to be replaced. He promised to look for a replacement board on Monday and let me know (he didn't follow up ).
I was skeptical. My skepticism was heightened by his almost constant talk about his several expensive homes, cars, and other businesses. I'm not sure what that was all about but it served to raise concern in my mind.
I called another HVAC company, who came out on Monday. They did a lot of checking and confirmed that the board was fine and it was the transformer that was blown...that's what popped and burned. They replaced the transformer and proceeded to spend 3 hours tracking down where the short was.
HARP had actually blown the transformer and then just concluded I needed a new circuit board (that they estimated would cost $1200-&1500).
Based on my experience, I can't in good conscience recommend this company.

A R.

This company is an absolute RIPOFF!!! We had an issue with our AC unit and they sent a technician over. We'll after he found an issue he recommended we get an entire new AC unit and Air Handler unit in the attic. He quoted us for the entire system plus installation between 15 to 20 THOUSAND!!!! Yes your reading that correctly.

After talking this over with my wife and calling a few people we all got the same answer from everyone, they are charging you double for everything. They actually thought we were joking when we mentioned the quote.

I will say they are reliable when it comes to an emergency but they are absolutely EXPENSIVE and a total RIPOFF!!!
We will NO LONGER ever use this company again.