Hansgrohe

S A.

This company doesn't honor their warranty even if it is under the 5-year period. the Email and phone customer service actively avoids trying to do their job by rejecting valid claims.

Ter B.

Simply the worst customer service in the business. Pray you don't have an issue with your products and need to dial in to the factory.

Alicia H.

Needed a new part (cartridge) for my shower tower. I had to call customer service 3 times and they were not very helpful at all, in fact they were just rude. They do not seem to be enjoying their job.

Russell S.

Hans Grohe post sales support is poor. On two separate faucets I've had defects: one shower control froze and a sink cartridge control leaked. In both situations HG refuses to recognize defects from ignorance and arrogance. HG requires that formal paperwork is completed prior to replacement parts being made available and an extensive questionnaire and return of all parts including washers. Absurd Due diligence and end user delays. I will never again endure the HG runaround as I will never again purchase HG products.

L. R.

I sold to my customer a shower system and the valve stops are leaking. Tried to get parts, spoke to customer service twice. First time I was told I will receive parts in 2 weeks. Over a month later nothing. So I called again. Another month out for parts and then I was hung up on. I sell a lot of plumbing fixtures. NO MORE Hansgrohe. The local sales rep for the company was not interested to even get involved. I am ordering a new shower set up since I do not want to rip the entire shower apart. I will take the parts I need out of the new box. Crazy and the worst service

Yolande W.

We are extremely happy with the looks and functionality of the Hansgrohe fixtures we put in our remodeled bathroom 10 years ago. But with normal wear and tear, we recently needed to replace the cartridge on one of the sink faucets to repair a leak. Our experience with Hansgrohe customer service was excellent. Their representative, Carolyn Walker, was knowledgeable and professional. She identified and sent the part immediately. We really appreciated her assistance, and her helpful attitude. Thanks Hansgrohe!

Paul C.

I'm a general contractor and my client supplied a Hansgrohe shower valve, head, and tub spout for their bathroom remodel. About two months after we finished the project my client called and informed me the shower started making weird noises when the hot water was running. Not the cold just the hot, which is a clear indication of a part failure (not sediment buildup like they later claimed). So I called Hansgrohe and they agreed to send replacements parts to honor their warranty. When I questioned them about reimbursement for having my plumber go out their to switch out the cartridge and spout they said they would need an invoice and proof that the parts were defective in order to pay for the labor. I was also told it would take two-three weeks to receive the parts. We'll it ended up taking 3 months to get the parts. Once we replaced the spout and cartridge the problem stopped. We took a video showing the replacement parts fixed the issue. When I called them to submit the video and invoice for the plumbing labor reimbursement they said they would not pay the labor. I got every lame excuse in the book and the lady I spoke with was just rattling off a playlist of excuses. So now I'm out $350 because Hansgrohe has decided to go back on what was promised to my client and I. I have had a few warranty part replacement issues over the last 20 years of doing remodels. First time ever having any issues getting reimbursed for labor from a manufacture's defect. Save yourself the headache of buying these cheap poorly made products and go with a brand who cares about their word and makes a quality part they will stand behind. Don't end up being the one who has to pay for their poorly made products. I learned my lesson on this project and will not install or recommend Hansgrophe projects to any of my clients.

Bonnie G.

Avoid buying a faucet from Hansgrohe! I tried contacting Hansgrohe customer service by phone and email for 2 months. The phones were constantly busy. I was never even offered an opportunity to be on hold or to get a call back - just a busy signal. I then emailed my request for a simple faucet part and did not hear from them for 5 weeks when they asked me if someone had contacted me. I replied, """"no"""" and they still did not reply for several days. I purchased another faucet and will NEVER purchase another Hansgrohe product again because of their terrible """"customer service."""" Warranties mean nothing if you cannot contact them and get a timely, helpful response!

fred f.

Expensive kitchen faucet failed in less than 5 months. Small drip turned into raging leakage from the handle. Four contacts with customer service over 7 days, lots of time on hold (I am still on hold), and still zero confirmation of a tracking number for a replacement for the failed cartridge. I thought it was an upgrade from Pfister, but it was not. At least Pfister was quick to ship warranty parts. If you like washing your dishes and pots and pans in the bathtub this is the faucet for you. Big fail!

One Hit O.

Certified Master Kitchen and Bathroom Designer (CMKBD), retired Over 1000 kitchens and bathrooms remodeled. Have REGRETABLY used Hansgrohe in large percent of bathrooms. Product is design, not quality focused. Engineering uses vast number of unproven parts to achieve look. Then TRY TO ORDER A REPLACEMENT PART! They cannot identify the internal part required. For ONE YEAR we have not had use of a shower in my own home because the parts ordered at Customer Service direction did not fit. Offered to buy new valve, not just cartridge, no response from Customer Service. Asked about great deal on all new Shower Tower, way more than any customer should consider, NO RESPONSE FROM CUSTOMER SERVICE. Hansgrohe! Your marketed shower tower does not allow other replacement showers without reworking tile. MAYBE ENGINEERING AND MARKETING SHOULD BE MORE THOUGHTFUL LESS FLASHY? So, do not buy Hansgrohe. The company has no regard for long term relationships.