Hansgrohe

Mike S.

These are very expensive products and are pretty good until you need a part. I am a plumber and today encountered a 10 yr old Hansgrohe shower valve that was leaking. It needs a new cartridge. This cartridge does not resemble anything on the internet and is not available in Boulder. My supplier is currently searching. Meanwhile, I called Grohe tech support to see if they would provide a cartridge under warranty. NO. This customer service does not compare with Delta or Moen, both of whom have provided parts for much older faucets. If you love the cost of repairing a Mercedes, you'll love Hansgrohe. Edit: Just got a call from my supplier; New Cartridge $200.

Myra N.

We recently received a new replacement kitchen faucet (Talis C) from Hansgrohe - free of charge!! Our Problems was that the faucet would not stay in the position it was placed. So they sent us a special washer, which we installed with no problem. However, the problem appeared three times over a period of 4 or 5 years. But after the third occurrence, they sent us a new redesigned faucet. We were so impressed with Hansgrohe that we recently bought two bathroom faucets to replace the faucets by another manufacturer.

Menlo P.

Don't Buy. Ordered a bathroom wall-hung faucet as part of a gut rehab in mid-August. Kept checking on it, was told it was at the plumbing supply warehouse - but in fact, it wasn't, and FINALLY was told, in early September, that it would arrive in mid-October. OK, that meant it would arrive just as we were ready to finish that bath. OOPS, no, checked again (NO ONE FROM HANSGROHE EVER CONTACTED MY PLUMBING SUPPLY OR ME TO SAY THERE WAS A DELAY), AND IT WON'T BE IN UNTIL MID-NOVEMBER!!! So, thank you so very, very, very much Hansgrohe - I'm facing Thanksgiving guests without an operable bath (the one we're using has water damage and isn't fit for guests). No explanation, and the fixture is unique enough that nothing else will really work. If they'd been honest up-front, and provided accurate information, at that point we COULD have plumbed for a different fixture. But now the wall is all closed up. Hansgrohe, watch out - he** hath no fury like a woman who has no bathroom for her Thanksgiving guests.

Mary Ann D.

I can't begin to say how great the customer service is. My many opportunities to talk with them have all been positive. The problem is that the handles in the bathroom fixtures become frozen after a period of use. Hansgrohe has replaced the handles when necessary. The problem is that it costs me at least $150 in plumbing costs every time a handle needs to be replaced. As I have four double faucet handles and two shower handles, the cost is adding up. The plumbers do a great job but it takes time as the handles are frozen and it takes quite a bit of time to remove.

Markus G.

Great company and great products. We have Hansgrohe faucets and shower heads installed throughout the entire house for more than 30 years now. No leaks, no issues. Great quality is what Hansgrohe stands for.

Selina D.

I owned a HG kitchen faucet that was providing very low water pressure. After cleaning out the washer/hose myself, and having our plumber take a look I was told there was a fault in the faucet and needed to be replaced. I contact HG thinking they would either replace the part or at least offer me some sort of credit towards new purchase. The tech on the phone said - no receipt, no service, no warranty. So word to the wise - don't misplace your receipt or you are hooped. I bought a Moen for a fraction of the cost and suddenly the water pressure is WAY better! I sent an email to their customer service as well, but will never again buy their product, nor support a company that does not stand by their product.

Cindy F.

I purchased the Talis s series kitchen faucet 7 years ago and have never had one problem with it. I absolutely love it. I am building a new house and am going to go to eBay to buy the exact same faucet. The looped handle series is no longer available, so eBay it is. My faucet is the steel optik and looks just as beautiful today as it did when it was installed. Sorry so many people had bad experiences, but I'm a Hansgrohe girl for life.

E T.

We installed 2 sets of valves and fixtures in bath and in shower. First let me say that the design and looks are great. However after less than 2 years the hose came out of the connector. As I have read in other reviews the internal components do not appear to be are not up to the standard I would have expected, the hose appears to have been pressed onto the fitting, no way to tighten the hose to the connector that I saw. Also the brushed metal finish appears to be chipping at seams, this is minor but still.... not good. I sure wish, the dealer could handle warranty replacements, but they did not help. Now that we got the replacement parts, I am happy again.

Mike G.

If I can give them less stars I would. I love the product design but their customer service or lack of business ethics are second to none. I ordered a faucet for a powder room renovation and when it arrived I realized it was too large for the space. Hansgrohe made a sister faucet in the same family; so I decided to exchange. I was informed of the 20% stocking fee charged by Hansgrohe for returns which was unsettling. However, several weeks after i sent the faucet back, I was informed by the retailer that they denied my return due to scratches on the product. The product was literally out of the box for 2 minutes! I have since gotten the faucet back and cannot even identify where the alleged 'scratches' are. Bottom line this was a $600 mistake on my end; so I am taking time to make sure you do not run the same risk. Avoid this company at all costs!

Diane P.

We remodeled our house 4 years ago and replaced the 2 master bath sink faucets and 2 shower controls with Hansgrohe products. One sink faucet will no longer turn without a great deal of effort. One of the shower handles will no longer produce hot water. When talking to the hansgrohe people, they claim it is wear and tear. We live in this house about 6 months out of the year. After such a short time you would expect a product that costs this much would still work. The old Delta products we took out were 8 years old but worked fine. Sorry we selected Hansgrohe. We will not make that mistake again.