Hansen Super Techs

Ke I.

My business requested a technician to come out and check my air conditioner unit to see why it wasn't working. When the guy came out, he told me he wouldn't charge me to look at it. Then he told me it would cost $1,950 to fix but it was no guarantee that it would work, I should just replace the entire unit. He then started going back and forth to his car, eventually replacing only the thermostat, that I didn't ask to be replaced, and charging me $340.00. I asked him if he needed to go outside to look at the unit and he said no, I don't need to go outside. They charged me $340 and my AC still didn't work after him leaving. Someone else came to my business, recommended an independent technician and they came out and actually fixed my unit! I had a line unplugged and had the technician from Hansen went outside, he would have noticed it instead of trying to get me to buy a whole new ac unit. I would NOT RECOMMEND using this business.

Dennis H.

I wouldn't recommend this company to anyone. Unit is less than a year old and can't get a service tech to respond after hours. We we're told immediately it would be tomorrow

Erhick B.

BEWARE! These people will rip you off, straight up scam artists!! All they are interested in is selling you new unit, they constantly tried push financing a new unit on us and talk us out of fixing our old unit. Our unit was 2 pounds low on refrigerant, and they never performed a leak test to determine where it was actually leaking from, they just said that the coil was leaking in my attic, and if they charged my unit it would all just leak right back out. But they did tell me if I wanted to charge it, the price would be $700 plus labor. On top of all that the supervisor """"Chris"""" who I was speaking with on the phone the entire time was rude and extremely condescending. I will absolutely never have them step foot on my property again. I had a local company come back out, they found and fix my leak and charge my unit for $200.

Heath G.

Extremely unprofessional salesperson (would become agitated and scream during calls). Installation team damaged washer and dryer along with numerous interior walls. Sheetrock team did not arrive for a week. Extensively overpriced. Avoid like the plague.

Edward L.

Hansen HVAC installed our HVAC in our newly built home in 2020. A couple of weeks ago during routine preventative maintenance the tech found a refrigerant leak in one of the air handlers. He said the defective coil was covered under warrantee but the labor to replace was $2K. I flipped out. Asked the tech how long to fix and he said 3 hours. I asked how much an hour and he said $80. I said ok, so we're up to $240, what's the rest? He said , um, there will be a torch charge. I asked how much - he didn't know. I said what else? He said, um, we're going to need to re-fill the refrigerant. How much? About $500. I said so now we're up to about $750. What's the rest. He said I don't know. That's what my boss quoted. I told him to forget it. I sent an email expressing my displeasure to Hansen. DID NOT GET A RESPONSE. So yesterday another HVAC contractor did the repair. $400. I called Hansen and asked for an owner or manager to give them a piece of my mind. The receptionist would not connect me and said she'd give them my message. I HAVE NOT GOTTEN A RESPONSE. Obviously the new owners don't care about an existing customer, nor do they care about their reputation.

SupremaDonna M.

Since our A/C unit did not work, we called Hansen for the repair. The guy sent from Hansen was unprofessional, rude, extremely dishonest, and unknowledgeable. He unsuccessfully tried to extort money from us for several fake repairs that were unneeded. After he spent over one hour on the phone for the sole purpose to charge us more, he quoted us an astronomical price to fix the """"problems"""". Once we understood his game, we told him to leave our house immediately after charging us more than the initial $25 diagnostic quote that was provided over the phone prior to making the scheduled visit. In the end, he charged $95. The day after, we called another company with the result that these guys fixed the problem in no time and with no drama for a considerably lower charge. For the record Hansen asked us for over $1,000, while the other company charged us $295. Very, very disappointed! Stay away from """"Hensen"""".

Michael L.

good service. showed up on time. fixed problem. Satisfied with work

La F.

Hansen does the job well. However they way overcharge for parts and service. I was charged $365 for a $25 part and less than 30 minutes of service (it took about 15 minutes to replace the part) I will be looking for a different company to call next time I need HVAC service. This is the second time they way overcharge. Last time they installed a new thermostat. The part costs $50 at Lowe's and they charged $200 the job took about 30 minutes but they charged for an hour. They installed a heat pump thermostat and I do not have a heat pump. Their $25 service fee is deceptive since they tack on another $70 if they do anything except look. That's $95 for a service charge for under 30 minutes. Very unreasonable. Find a different company.

Maureen M.

From start to finish Hansen was there for us! Buying a generator is a huge investment in your home and everyone kept us informed and treated us like family! Erik, Michael, Eric, Andrew, and Adam were fantastic. Professional and just genuinely good humans. On time, quality work from Hansen! We will keep recommending them to our friends and neighbors and will use them again for any of our homes needs! Thanks guys! You're the BEST!!!

Danette G.

on april 11th $16000.00 for a new hvac system!!! only for us to sit in an 80 degree house!!!! might work 1 day next day no....every other day there is a problem hasn't worked right yet!!!! come back from vacation to a flood!! $2000.00 estimate on floor damage ruined our furniture on first install visit (which they did pay to clean) they have been here 5 times including yesterday and it's still not working properly!!!!! hansen heating and air your days are numbered!!!!! i have never in my life seen such unprofessionalism!! one employee left his weed vape!! another one peed all over bathroom floor!!!! this cannot be real life!!!!!!! lawyer contacted done better business bureau done attorney generals office done federal trade commission next