Hansen Super Techs

Kyna P.

I have used Hansen for multiple heating and plumbing issues. Be sure to check your invoice. The are double dipping. They say $25 for diagnosis but if an incompetent technician takes longer to find the issue they add on $70 for labor. Labor is when actual work is performed beyond the diagnosis. Also make sure the work is actually done. I paid for a pull and clean and 2 months later the unit was not working again. I got a second company to look at the unit and they said there was no way a pull and clean was done. Just beware. They are getting very greedy.

Todd C.

My air conditioner has been out of service for more than a week. Hansen quoted an all inclusive price to replace the system. The home warranty company has been ready to move forward but needed the quote broken down into four categories. Materials, Labor, permit fee, and taxes. Hansen said they would provide the information requested. After six days and four follow-up phone calls asking for help getting the simple details I gave up waiting for Hansen and went to another air conditioning company who is happy to provide the detail I need to get my air-conditioning system working again. No more Hansen for me or my family and friends. Beware.

Jonathan P.

Had a appointment from 8am till 12 scheduled for them to come out and give a quote. They never showed or called. I called the girl at the front office to tell them they never showed and she said they were running behind. I understand things happen but no phone call or a sorry. I was going to rescheduled but the way the front office girl acted was just rude. I will not be using them IF YOU CANT SHOW UP FOR A QUOTE WHY WOULD I HIRE YOU?

Susan W.

Hansen installed two HVAC units for us and serviced them over the past six years. We had a semi-annual contract with them and had them repair duct insulation. They are always quick to call to update me on arrival times, and someone is always available when there is any problem. They stand behind their equipment and their pricing is fair. We have since moved from that home and I have called them to install programmable thermostats in our new home. Scheduling an appointment was easy and Emily was very accommodating. The technician made sure I understood how to operate the new units before leaving and his installation was tidy and clean. Always polite and efficient staff. We have chosen Hansen to service the units In our new home too.

Marki H.

Had the worst experience ever today. New unit just installed last month blowing HOT AIR. Austin F. service tech came out around 11am said it was my outside breaker that tripped and it should cool off in 2 hour. I called back after 2-3 hours still 91 degrees in my house. I call requested another service call. Austin F. called me around 1703 to inform me he was en route to my house. Almost an hour passed still no arrival. I called his number back no answer. I called the service line spoke with Annie she told me he's coming he's on another call. I asked her how could he be on another call when I spoke with him and he told me he was en route to service me. She replied, very rudely, that he's coming and I could reschedule tomorrow if I wanted to. I told her she was very rude and I didn't appreciate her tone of voice with me and that I would follow up with a call to her manager. She responded that she didn't care. I'm not sure what kinda of business etiquette you require from your employees but this was very inappropriate and unprofessional. 1851 I receive a call from Annie she informs me Austin F. returned to my home and reset the outside breaker that tripped again. I informed her he did not I have cameras and motion detectors on my property there is no need to lie. I used you company based on your reviews. I am totally disappointed with the customer service and the unnecessary lies that I received today from your company.

Brannon B.

I just had my condenser replaced. Hansen came out on time and replaced the unit in about an hour. Everyone was nice and professional. The install was clean looks great! They certainly know what they are doing.

Jeremy V.

They'll waste your time. Repeatedly didn't call and didn't show up when they said they would. Their prices were also twice as high for the same work another company quoted me.

Lana T.

Totally on time. Excellent service! Going to use them again in the very near future.

Jay W.

I recently changed to Hansen Heating and Air thinking they were a reputable company and everyone I talked to was very polite. However, I called them out on the first service call and was very disappointed. I feel the guy who came in saw me as an elderly, gray haired lady and thought I've got one in my pocket here. He proceeded to tell me my 7 year old unit was no good, that it was a substandard brand and I needed to replace it. He then started pushing the expensive Trans brand on me. After he left I called the company I had been using for years. The service guy came out and gave me a whole different story and said I did not use a new unit and to replace the part that was causing the issue was half the price of what Hansen had quoted me. If you have ac problems I would think twice about using Hansen.

Ola P.

I hired Hansen Heating & Air to install my new 5 ton AC unit. The team showed up on time and completed the job efficiently. They did a fantastic job and were professional and friendly. I strongly recommend these HVAC professionals.