Hansen Super Techs

Christopher D.

I use Hansen Air for both my personal home and business. They are awesome. They are very prompt and friendly. I wouldn't even think about calling any other company to work on my AC unit. Thank you Hansen!

Dawn P.

Hansen installed two HVAC units for us and serviced them over the past six years. We had a semi-annual contract with them and had them repair duct insulation. They are always quick to call to update me on arrival times, and someone is always available when there is any problem. They stand behind their equipment and their pricing is fair. We have since moved from that home and I have called them to install programmable thermostats in our new home. Scheduling an appointment was easy and Emily was very accommodating. The technician made sure I understood how to operate the new units before leaving and his installation was tidy and clean. Always polite and efficient staff. We have chosen Hansen to service the units In our new home too.

Craig S.

I hired Hansen Heating & Air to install my new 5 ton AC unit. The team showed up on time and completed the job efficiently. They did a fantastic job and were professional and friendly. I strongly recommend these HVAC professionals.

Michael W.

Spent over $15000 on a whole new ac unit and duct work one year ago. My thermostat shows it's 81 degrees and it's set to 70. Should have done more research and gone with a different company. After about a dozen service calls it gets worse every time they come

ThLizrd Z.

Avoid at all cost!!!!!! I used Hansen Heating and Air last July to replace the blower in my house. During the install process, they nicked a wire and it was shorting out. I know this because a few weeks later the unit started blowing hot air while the AC was on. I called and they came out and repaired the wire at no cost. Another few weeks go by and the same thing happened again. This time it was a shorted out circuit board in the outside unit that caused the issue. They charged me $250 dollars to replace it. I expressed my concern that this was a result of the wire being nicked during the install process. The lady I spoke to said she would talk to Chad and get back with me. Fast forward to January 2017. Heidi called wanting to collect the $250. I again expressed my concern. She put Chad on the phone. I have never been talked to this rudely in my life. When I explained why I felt I did not owe the $250, he asked why I did not explain this in July and waited until January when they called about the bill to bring it up. I explained that I had brought it up in July. Chad asked who I talked to back then. I told him I did not remember her name, but it was a lady. Then he very curtly told me that he would write it off. When I asked why he sounded mad, he said that if I was such an expert on AC repair, I should have done it myself. I will never use their service again and highly recommend that you don't either. There are too many other AC repair companies that value their customers and doing the right thing. Chad at Hansen HEating and Air is not one of those people.

Michael W.

Hansen Heating & Air used to provide good services but they are expensive, very expensive. I do call their sales man to handle the different issues. Last time, I called them but they did not respond me. Most of their technician are rude.

Leslie T.

They'll waste your time. Repeatedly didn't call and didn't show up when they said they would. Their prices were also twice as high for the same work another company quoted me.

Jeff A.

Call for a service on a Friday night, service call charge fair, $50 dollars, top off R-22 for unit $1249 dollars, that would be well over double what a Reputable HVAC company would charge, refundable of course with the purchase of a new $12,800 replacement HVAC system. also twice the bid of a reputable HVAC company. The other option was to repair the existing unit for over 10K. I have used Hansen in the past and felt I was being treated fair. Not this time, I do not know what has changed but don't call Hansen you will regret it.

Dee H.

I contacted Hansen because my thermostat was indicating """"System Malfunction"""". The technician came out and conducted a few test and told me what he thought the problem was but did not correct it. The technician also indicated that the outside unit needed a cleaning/washdown and that it would cost about $180.00 for that to be done. I declined him doing it and did it myself. I paid the technician the $25.00 for the service call and a $15.00 tip. I called Hansen the following day, after cleaning the outside unit, and they said that someone would be coming out. I called Hansen on day 3 and they said someone would be coming out. I called Hansen on day 4 and they told me that no one would be coming out.

YelpReviewer M.

They have been servicing my rental properties in Mobile for years. For AC, the work and prices had been ok, acceptable that is. But they were called to one of my properties a couple of weeks ago to check on AC not cooling and an electrical issue. They replaced a capacitor on the AC and got it working again, the price was ok, BUT although they were already there, on the same call and the same serviceperson, they charged me $175 to reset, YES to RESET, a tripped GFI. How do you do that to a years long, multi-property owner? How do you explain charging $175 to push a button on a GFI outlet. Off course I'll have to also have a talk with the tenants, they are suppose to first try resetting circuit breakers and checking GFI outlets before just calling a repairman. I can accept ignorance on part of my tenants, but what Hansen Heating and Air has done is not just bad customer service, it's abusive and it's dishonest.