Hansen Super Techs

Jennifer T.

I used to use Hansen when they were locally owned and they were great. But once the sold out to a conglomerate, they came to my house and were doing electrical work. I work from home and I was actively on the phone with clients and two workers were arguing, cursing and yelling at each other and I had to intervene and remind them I was on the phone. It was so unprofessional. It was unacceptable. I will never use them again.

Kimberly E.

We needed a new a/c technician so after checking reviews I submitted a request online to have someone call. I was contacted the next morning to set up an appointment. A representative even called a few days later to let me know an earlier appointment was available and rescheduled me. The technician came out and thoroughly inspected our unit, took care of any issues it had, patiently listened to our concerns and answered our questions, and showed my husband what needed to be repaired and replaced and explained why it was needed. We purchased the maintenance contract that allows for two service appointments in the year, one of which was applied towards today's visit. We are very happy with this experience.

Grant G.

Call for a service on a Friday night, service call charge fair, $50 dollars, top off R-22 for unit $1249 dollars, that would be well over double what a Reputable HVAC company would charge, refundable of course with the purchase of a new $12,800 replacement HVAC system. also twice the bid of a reputable HVAC company. The other option was to repair the existing unit for over 10K. I have used Hansen in the past and felt I was being treated fair. Not this time, I do not know what has changed but don't call Hansen you will regret it.

Todd B.

Taken over a week to come and check unit out at apartment complex that was under warranty from them. The fan motor went out was told would have motor in a couple of days and another week later they still haven't gotten the part to fixed the air conditioner!! Will only talk to apartment manager who said to call them direct. Stay the heck away from this company! Also rude person answering the phone.

Anne W.

Hansen installed my Trane ac system 5 years ago under their 10-10-10 service contract. Since then, every time they come to do my regular maintenance, they try to hard sell me on something additional I don't need and are quite aggressive about it. On Saturday 8/10/24, my AC quit working. I called them at 4 PM requesting service. I was told by their answering service that I would get a call back. It is Monday 8/12 at 10 am and I still haven't heard from them. I called to find out what the problem is. They said they have the record of my call and she would have a technician call me. No apology. Of course since it's Mobile, AL and 100+ degrees, I had already called another company on Saturday when the problem occurred (Surfside) had an immediate return phone call and a technician at my house in 30 minutes. DO NOT WASTE YOUR TIME OR MONEY WITH HANSEN

Katie A.

This company does NOT back up their installation work even when it's under warranty. We bought a new AC unit 2 years ago with a 10 year warranty. Around the AC, our wood floor is buckling and showing signs of water. My husband crawled under the house and found two joints in the PVC pipe leading from the AC are dripping due to not being sealed properly. There is a puddle under both leaks causing our subfloor to be saturated with water. We had Hansen's team come out and they missed the two active leaks completely. Then we had a manager, Brooks Sellers, come out and my husband crawled under the house with him. The Hansen manger actually asked, """"Are the joints glued?"""". How would be know? Hansen did the installation. The leak is active because the pipe was wiped off and it STARTED DRIPPING AGAIN WITHIN SECONDS! That is a leak! My husband asked for help with the drip and the Hansen manager would Not offer any help, advice or a resolution to the problem!! We were even willing to pay for anything that could help us save our floors. Mr. Sellers just left us with a wet subfloor and a PROBLEM HASENS INSTALLATION CAUSED. I am sick that I have spent over $10k with this company.

Lakeshia B.

requested someone come out and do a diagnostic. Adam came out and when up to the attic , """"drain needs to be unclogged and it'll be $242 to repair """" I advised him that Thursday would be a good time to come back out and repair . before calling Hansen ac service our air was coming on and cooling it just wasn't cooling like it normally has been On occasions the ac would cut off before reaching its set temp but it always came back on NEVER STAYED OFFAND TEMP NEVER GOT HIGHER THAN 76 degrees. App while Adam was in my home the air was on , mysteriously when I denied getting services done today it stopped working and never cut back on . after several hours I called back letting them know hey maybe he flipped a switch or something but now my air is not coming back on , Everyone wants to pass the message to someone else and call and make it seem as if I'm dumb but im definitely not . no one came back out and I am taking further actions about my ac . If you know like I know you would not even use Hansen as a last resort . if I could give them 0 stars I would they don't deserve one . full of scammers and money hungry workers .

Raymond H.

I wish I would have done more research before hiring Hanson to install my parents generator. I went with Hanson because of the commercials and nothing else. The install was problematic from day one, just dealing with the permits and Ashley in the office. The power went out a week after the installation. The generator didn't turn on! spent the night in the dark. Hanson sent a guy out, he said it was a loose battery connection. The following week it failed the monthly test. Hanson sent another guy, this time they said It was a bad battery from the factory. I feel like once it's in the ground, you are kind of on your own when it comes to after care. Stay away at all cost. The positive comment below from """"Ashley L"""", looks like the Electrical Manager from Hanson. So take that for what it's worth.

Kim D.

Do NOT use Hansen. We were sold two units. We began having trouble immediately with our upstairs unit. They came out three times and just changed the thermostat (which had water in it). They keep telling us it was our ducts. They were old and needed to be changed. Turned out one of their people had stepped on the drain pipe and broke it and water was trickling down the wall. This led to our ceiling falling in the entire time we kept saying somethings wrong. We need to speak to a manager. That was never allowed. We finally got someone out there to see the devastation. They sent out someone from their """"repair"""" division. Why you have that is another discussion. They weren't sent out until they finished. They were here for an hour or two here and there. One full day maybe twice. This was one older man and a teen. He did a crappy job. I could've done better. The paint didn't match. There were globs of Sheetrock mud everywhere. They scratched the floor such that it had to be replaced. Finally Brooks from Hansen came out and said we could find another contractor or they would. We found one who came out and diced everything within a week. We had been dealing with this for over two months. Now we have been issued a lawsuit because Hansen is refusing to pay the other contractor. Brooks stood in my house and agreed to everything. This is a sleazy, disgusting company. I was leaving reviews on their Facebook page and they were removing them. Don't like the truth do you Hansen???

Katie S.

Terrible service. Broke more than they fixed. Had to call another business/tech to come out and fix what was originally wrong plus what the Hansen tech broke.