Hansen A G Plumbing

Derrick S.

On a Thursday night, our shower handle stopped working -- while the faucet was on! We had to shut off the water to the entire house to stop the bathtub from overflowing. The handle had gotten slightly harder to use over the previous couple of nights but didn't think it was noteworthy until we couldn't turn the water off.

I called a plumbing service and it took them over 30 minutes to call back and say they couldn't come out. Then I called 5 of the top plumbing services in the Palo Alto area. Art was the only person who answered. He came out the same night and installed a replacement part. We were able to turn our water back on. Then he came back and performed follow up work to prevent the original issue from resurfacing over time. Super friendly, communicated clearly throughout the entire process. I highly recommend Art both in emergencies (higher rate outside of normal hours, obviously) and for regular repairs.

Sarah Y.

My dishwasher was getting clogged, and I called to schedule an appointment. Over the phone, he gave me a quick thing I could check on my own at home (pipe to sink clogging), which did the trick. Really appreciated him being focused on solving the problem in the quickest way possible, rather than coming by for an appointment (even though that would have made him money). Thanks!

B W.

Art came over to help with a leaking sink in a house we rent. He didn't solve the problem, left a puddle of water on our things underneath the sink and wouldn't answer my questions. He was also quite rude to me in person and to my landlord on the phone- he repeatedly interrupted me when I tried to ask basic questions about what information he needed and next steps, said to me ""yes you already said that,"" and to my (female) landlord, ""I'm going to repeat myself again so-and-so,"" and seemed angry with her. He seems to have a problem working with female customers if I had to guess the discrepancy in experiences posted here. Send the male of your household if you have to deal with him. When I asked him to calm down, he didn't apologize. He picked up his wrench. So I asked him to leave. The leak remains.

Sue S.

I called just before 7:00 am and Mr Hansen answered. He had figured out my issue, had a replacement part and was at my home and had the water heater repaired by 11:00 am. A thoroughly professional and competent service person. I will definitely call him again when I have a need. Thank you!

Erin C.

This guy is great!!! I called Art Hansen early one Sunday morning in November, 2014, when my husband was away on business, to ask if he could come to stop a wildly running toilet that could not be turned off at the wall. I was more than pleased that Art answered the phone himself and agreed to come on the spur of the moment to help. He arrived promptly, quickly assessed the situation, and called the water company to turn the water off at the street, since it was not possible to turn it off otherwise. He explained everything that he was doing that day and then the next day in great detail. His charge for the 2-part/2-day work was very reasonable, and I was happy to pay it. Art Hansen is a competent plumber and conducts himself in a very professional manner. I will DEFINITELY call Art again, should dreaded plumbing issues arise.

Randy B.

Yikes! Do not call Hansen! Had a toilet emergency, Art set a time, called me 4 times for more info (toilets are not my expertise), asked for the serial number to order parts before he'd even seen the thing and evaluated the problem, then cancelled on me over the phone when I asked him to honor his appointment and come see it first. Actually, not just cancelled, hung up on me! So, both rude and incompetent. Call Bayshore. Or EJ. Or Guy. But not this guy.

Thomas J.

Had a problem with the plumbing under the waste disposal.
Art came within 1.5h of calling. Great and friendly service and he took time to explain all the steps. Decent price. I will call Art again if I have a plumbing need.

Leo K.

This is a repeat of what I wrote on another occasion. We recently again had need of Art's capable hands for a home plumbing problem. Everything I wrote before applies, so I am gratefully resubmitting this review: I wouldn't hesitate for one minute to recommend Art Hansen for a plumbing job. We are a senior couple who had put off some plumbing repairs in our 1924 Palo Alto home until we could ignore them no longer. Not knowing where to turn, I looked at the reference page of Yelp and I was convinced immediately that he was our guy. Art was everything a professional plumber should be and so much more. He's thoroughly professional, responsive, diligent and highly skilled. Understanding what some of our plumbing issues were (past tense) with our vintage fixtures, he went about remedying our long standing problems. He took pains to explain the nature of the problems and the possible remedies. Had I known how little effort it should take to flush a toilet or to stop a faucet from dripping, we would have called him long ago. I want to add that our problems were not trivial. This was not a question of a washer here or there. Parts (difficult to find) were required, and Art had to return several times to complete the job. He did all work neatly and cheerfully, actually working with my husband to find sources for the parts. We recommend him with confidence.

Michael H.

My toilet exploded, and after reading the Yelp reviews, Art seemed like a pretty good choice to help fix it. He came immediately, unclogged it, carefully tested to make sure the job was well done, and even left behind the brand new plunger he used to replace my crummy one for a reasonable charge. Very friendly, professional, and punctual--would call again!

Jesse B.

Art is a wonderful plumber. We needed a last minute copper pipe soldering job and after searching Yelp, I stumbled across Art. I gave him a call at 4:45pm and he came within 30 minutes. Very professional and good at his craft. Very fair pricing and he explains exactly what he is doing. Highly recommend and I look forward to using Art again in the future for any plumbing project.