Hamilton Plumbing, Heating, A/C & Rooter

Theresa K.

Great service for installation of a new water heater. Called Friday morning and they were promptly out in 2 hrs. Explained in the installation in detail.

Jessica V.

What's the point of making an appointment ahead of time? I had a plumbing issue, my main sewer was back up. It was 10:30pm. I called Bob Hamilton Plumbing that night, dispatcher said they can get someone out that way but it'll be considered after hours. So I went ahead and scheduled an appointment for the next day @ 5:30pm. The next day around 12pm I received a phone call from the dispatcher stating that with the appointment being later in the day there is a good chance it can be reschedule or run into after hours again. At that moment I was pissed. What's the point of having an APPOINTMENT!!!! The dispatcher I made the appointment with never mentioned anything about that. If I would've known, I would've planned according. Anyways, they never showed up that night, but got a phone call @ 8pm for another dispatcher saying they can get a technician out my way but it'll be considered after hour or they can reschedule for another time. Meanwhile I called Roto-Rooter and they got a technician out within 30 mins. My sewer line was unclogged by 9pm, which I was happy. ROTO-ROOTER FTW!!!!

Susan F.

Run do not use this Company! Agree with other reviews they OVERCHARGE for the job! Do not breakdown parts and labor but rather charge by the ""job."" Replaced shutoff valves on washer technician took 1 hour. Charged $1159 outrageous! Complained and they did refund $200 but was still outrageous. Bob responded to my Better Business Bureau complaint stating the company only makes 10% on a job. Seriously Bob?

S F.

I highly recommend anyone in the KC area to NEVER use Bob Hamilton plumbing. They state they will clear your line, but all they do is poke a hole in the backup/clog to allow water to run through. Manager Abby with plumbing explained they DO NOT completely clean the line, they just allow water to flow again using a 2"" tip. Being a paying customer, I expected the line to be completely cleaned out using some sort of blade tip. That is not the case. So a week later, you will have another backup in your house because they never did the job in the first place. They are a scam!!!!

Crystal B.

Worst company ever, would give zero stars if I could. Quoted 10k worth of work that was not needed. Got three other quotes
from plumbers who told us what actually needed to be fixed and quoted us much less for that. Don't trust them, nothing but crooks.

Karen F.

I spoke w customer service and my mother has been refunded. I appreciate it and want state that. It was the right thing to do given the entire experience for her. As you likely are aware, I shared another concern regarding this service person which I hope your company strongly addresses with him. The elderly need a lot more sensitivity than my mother received during this encounter. We will not use your company again as a result of my mother's experience. Again, I appreciate the follow up and refund.

J P.

Had our touch kitchen faucet and a toilet replaced - cost was $1000
Found out another plumber would have charged me $350

Brandon M.

I would strongly encourage anyone who is searching for a plumbing or HVAC company to avoid Bob Hamilton Plumbing, Heating and Cooling.

I've had two very poor experiences with them. Once for a plumbing issue that occurred on a Friday evening. I ended up paying over $400 for them to come out to snake a clogged drain. Spent the entire time having to listen to the tech gripe.

Second experience left me in the middle of the winter with no heat for two days. The pipes froze.

I find their newest politically driven radio commercials highly offensive.

Steve B.

Called in the morning to schedule to have a toilet re-seated. Was told they could come out after 4 pm the same day. They also said they would call every step of the way and let me know when they were on their way. After not receiving a call, I called them at 6:00 pm to see if they were still coming out. I was told that I was on the schedule for after 4 pm the next day. The next day I called them at noon to see if I was still on the schedule and they assured me I was. Waited until after 6 pm and called them to see if they were on their way. I was told they tried to call at 4:15 and received a busy signal. I asked what number they called and they gave me a number that wasn't even close to any number I would have given them. They said I'd need to re-schedule for the next day. After wasting two evenings, needless to say, I didn't reschedule. I would have given a rating of zero stars if I could.

Jamie B.

When our 100 year old sewer line decided to not function anymore, we asked friends for a referral. Bob Hamilton came out and worked from dawn until dusk for almost 12 hours getting our plumbing functional. They took great photos and documentation of the offending roots that had infiltrated the clay piping at multiple junctures. They kept us updated on what they were doing and the finances associated with each step. They offered us 60month 0% financing through Wells Fargo and ensured that our bill was itemized so that we could send it to the insurance company. We were thankful we went to them. They were courteous, responsible, efficient, and responsive. Would recommend them to anyone who needs plumbing help large or small.