Haller Enterprises

Jen A.

Let me start off by saying that I will NEVER use you again and will MOST CERTAINLY NOT RECOMMEND you to ANYONE! I called for a leak from upstairs bathroom into my kitchen. We were charged $79 to walk in the door. (understood beforehand) Then was told to continue, it would be $125/hr. to cut into ceiling to find the leak. We told him to do what he had to do because we needed it fixed. About 40 min. later (he estimated an hour which would explain why he disappeared to his van for like 15 min) we were told (and he stated on bill) he didn't ""want"" to cut into the floor and his advice to us was to call a ""handyman."" He also stated on the bill ""the owner will get it open."" (which we never said) He left our home, leak not fixed, and we are out $204. I thought he did a good job cleaning up until my Husband got up on a ladder to take a closer look and found the surprise mess left for us on top of the wet tiles of ceiling debris. As he tried to remove the tiles, said mess ended up all over my kitchen leaving me a HUGE mess to clean. I don't want to forget to mention the sharp dirty old saw blade that fell from our ceiling!!! Today, I am left at square one but now with a worse leak and having to pay someone else to come out. I understand you want paid for your ""work"" but I have been off work for a month now due to Covid19- we are a six person family on one income right now. So please try to understand MY FRUSTRATION when we were left to feel like we were given an excuse as to why he didn't feel like doing the job telling us to call a handyman. He did NOTHING for us and got charged $204! We did get a different plumber out here that agreed the last guy just didn't want to do it. The job was quickly done and we were charged less than what you charged you when you didn't even help us!

Ralph D.

Had an HVAC unit replaced in 2015. Lowry (from Reading) installed a Carrier but would not do the control panel so had diff company do that. In 2017, blower motor failed. Despite warranty, Lowry refused to service so we again went to other company but ate the cost. Right before xmas, the furnace failed. Again, Lowry refused to do warranty work. Enter Haller. Correctly dx prob & ordered parts. Took 2+ weeks b/c local distributor did carry heat exchanger, but it's all good w/unit working and warranty covering cost.

Mike O.

Good experience.

Recently purchased a new rental home and we used Haller to perform some needed maintenance and updates to shoddy plumbing done by the previous owner. The service tech who came out to look at the work was pleasant, knowledgeable, and took time to explain exactly what needed to be done (I have a background in this stuff but I no longer have time to perform the work myself. I agreed with his assessment). The service was performed as scheduled and to our satisfaction. It was not cheap but I feel their pricing was fair. I have them scheduled to perform furnace service in the near future and plan on using them for other needs in the future also. I will also add that the staff I spoke with on the phone was pleasant and helpful. RECOMMEND

Sew H.

Please, Please, Please listen to the reviews on this company.
Especially, the one star reviews. Customer Service is non existent. I called them on Sunday 11/10 because I had no heat.
I left a message stating I would be out till 3:00 pm. So what do they do, call me back around 2:00 pm. When I returned home I called them back. They acted as if I was speaking a foreign language when I said, I was returning their call for them to come look at my furnace. They just said, oh we have notified the technician. Monday came and I still had not heard anything. So I called again. Again I was told they would have the technician call me. Around 3:45 pm, I was in the basement doing wash, when they called left a message and said they had a technician about 15 minutes away but they were not going to dispatch him to my house unless they heard back from me. Only about 10 minutes had gone by when I returned their call Again, they acted as if I were speaking a foreign language. The lady assured me she would call me right back. That never happened. Finally, about an hour later the technician called to say he was 20 mins away and would be there soon. 45 minutes later he showed up now it's about 5:00 pm. After checking out the furnace he informed me of the cost and said I needed to pay 1/3 for them to order the part. He said, he didn't have a part in his truck and everything was now closed because it was after 5:00 pm. I told him what horrible service they were providing and he said, that's because I don't have a Service contract with them. Unfortunately, if you don't have that you get pushed to the bottom of the list.

In any case he said he would be back the next day to take care of the issue. I waited around all day and heard nothing from them. Finally, around 4:00 pm I called and was told, my part was ordered but didn't come in today. I said, when were you going to tell me that? So, I am sitting around in a cold house and you don't care. I asked if they realize they only had a 2-1/2 rating. I said, you would think you would be doing better. I explained they weren't going to get any better rating from me because they are simply horrible. They lady said, someone should have called me and she's going to send a message. Well, if you hear of two elderly people frozen to death in their home. It's Haller's fault.

Oh, they had the nerve to say I was an emergency case. Who ever heard of someone taking 3 days to fix an emergency problem. I wonder how long it would take them for a non-emergency.

I will never use another company without reading the reviews. This was a hard lesson learned. I will never use them again.

Jessica M.

We unfortunately purchased a house with quest piping that has a class act lawsuit back in the late 90's when we purchased the house our inspector nor the current homeowners disclosed to us that the whole house had this piping. We have currently lived here for 9 years and in those nine years we have had 5 leaks and 2 floods due to the quest piping bursting which is why it is no longer used. The reason for the delaying in getting the whole house repiped was the cost we did not have the money my mom was currently going through breast cancer treatment and we just could not afford it. Through those years and all the leaks we have called Haller multiple times some for scheduled appointments and some were emergency appointments. Each time a technician has come out they were nothing but amazing, they were all kind, very knowledgeable, good prices, and they never did anything without explaining to us what they were going to do. Today we had them out for a two day job to finally have everything repiped and as I hope this is the last time we need to call them for this I have been nothing but grateful for their amazing service I would highly recommend them to anyone!

Aisha M.

I would not recommend this business. I was told by home depot that they would come out to give me a free estimate and when i made the appt they said the estimate was $99. They didn't give me a written estimate and didn't give me a business card either. They are not professional nor friendly. I regret calling them.

Bill S.

My daughter called Haller early Sunday morning (7/21/19) because it appeared her A/C was going out. Temp inside was 76 and creeping up and outside A/C unit was ""buzzing"". She had a 4 week old newborn and a 3 year old. She was told that the on call tech would call and arrange for the service. Throughout the day, she made numerous calls (6 calls) in an attempt to find out when the tech would arrive. She was told that they had to call additional people in and the manager was coming in to help with the calls. This scenario continued until 8 PM when the person she spoke with told her that they would not be able to make it that day and it would be Monday before they got to her. They also told her that temperature in the house could reach 100 and that she should probably not stay there. She then called Neffsville P&H who arrived IN 40 MINUTES and determined that a capacitor needed replacement. Here are my thoughts on this:
1) I understand it was the hottest day of the year and Haller was probably overwhelmed, but my daughter had started calling early Sunday morning and they were unable to tell her when a tech could arrive until 12 hours later when they said they could not come until the next day.
2) She had a newborn and a 3 year old (which she mentioned several times) but was not given any courtesy to even provide an arrival time.
3) She was told they had over 300 calls. Even so it would seem that she would have been placed somewhere in the list that Haller could have given her an idea of arrival time (or if they would even be able to make it) so that she could call someone else rather than waiting 12 hours to discover they weren't coming.
4) It would seem that Neffsville P&H would have had a similar high volume of issues to answer due to the hot weather, but they were able to respond within 40 minutes.
5) In 2016, Haller responded to a similar call at her house (in July) within an hour and replaced the same capacitor. This tells me 2 things, their service quality has severely declined in the last couple years and the capacitor they replaced then should have lasted more than 3 years.

Tom F.

Tom F
Mechanicsburg
I had Haller Enterprises install a Nest thermostat in my home. I bought it at Home Depot and they recommended Haller. Big mistake.
They installed it on Feb. 22 of this year. I was away that afternoon and my wife paid the bill. I was interested in the new installation and didn't ask her how much she paid this guy.
Later on, I started having problems with my thermostat, please don't buy one of these units, and I looked at the installation charge. They charged us $320.
I thought they mistakenly charged us for the thermostat too. I called Haller and the lady said that was the correct charge. I asked her if that was an exorbitant fee and she just kept on talking. Then she asked me if I wanted to go on their maintenance program! Ain't no way I'm hooking up with this outfit. Can you imagine what they would charge for a big job.
Very disappointed in their charges. Will never call again.

Crystal B.

I had them out August of 2018 where they charged me 125.00 to tell me that my AC was cooling fine. Never checked the furnace and never checked to see if the furnace was blowing cold. Turned the AC on this year and it was not blowing cold. My husband opened the furnace to find something wrapped around the fan, removed it and it was blowing a heck of a lot better. This should have been found in August not by my husband! AC not blowing cold this week, called them and asked what the charges were, $119.00 to come out and then whatever repairs are. Tech says I need Freon and he cannot tell me what the Freon charge will be before he does it but the first pound is $91.00 and each additional is $45.00. Get my bill and there is another fee of $99.00, even the office had no idea why, come to find out that is the techs fee to install the Freon. Never told me that would be on there, didn't care that he slid that fee in. In all it cost me over $400.00 to just get 3 lbs of Freon. Lets not mention they told me that I HAD to be there at 2pm because they had NOTHING later only for me to sit at the house for 40 minutes waiting on a tech. Would not recommend them at all.

Becky D.

Make sure you look at everything before they leave or ask them to check the work area. Had someone cone out on a Saturday to clean out a sewer line clog. A week later, I had two feet of water in bsmt and had to buy a new boiler and water heater. Plus, had to spend a week at a hotel. Their tech said he didn't do it but no one else would have unplugged the sump pump. So they decided they would not accept responsibility. Yet, no one else would have done. Having work done at house but not in that part of the bsmt. Think he gravitated to first plug he saw, unplugged it and when machine would not reach, he unplugged it to look for a different one and forgot to plug sump back in. But no way he could have made a mistake according to Haller. Funny how the first person I talked to told me to file with my insurance and they would subrogate against them. Hmmm, for perfect employees he seemed to know the word subrogation pretty well. Problems before?

And, get this - they sent out company to set up heaters and dehumidifiers to dry out bsmt and led me to believe they would accept responsibility. And, they asked if they could make it right and install new boiler and water heater. I said I would think about it. The next day risk manager called to say they were not accepting responsibility because they believe their tech. Why would he lie? They were not going to pay for the restoration co at first until I pointed out not my fault they jumped the gun and sent them out. So I not only spent a week at a hotel, my electric for two days is ridiculously high for the fans, etc, AND the guy didn't unclog. Three days after getting back into house, had to have a plumber out and spent another $700 to fix what Haller should have plus another night in hotel bc could not use toilet or sink or shower. Overall, their service has cost me almost $10,000 bc my insurance does not cover and a few nights in a house at 55 degrees until new boiler installed If I could give negative stars, I would. Run!!!'