H2O Concepts International

Jim S.

These guys will not give you a cost of the system until they come and meet with you. Not happy with that! If you're so confident of the system then you should be able to let people know what the average cost would be so we don't try to keep up with the the Joneses!

Marcia L.

This company should not be in business. I have a massive leak in my kitchen and living room because the entire system was not taken back out of my house. A restoration company is on the way. Because a shark valve That should not of been there in the first place had everything been removed, is where it leaked. They're still in the attic looking around. Run don't walk!!!

Kim P.

Wow I'm really surprised at these reviews. I have my system now almost 4 years and I absolutely love it. I love it so much I had it placed in another home of mine. When I go to other peoples houses and drink their filtered water I can tell the difference; with my H2O Concepts system my water tastes like nothing but clean fresh liquid. Yes the up front cost is a little expensive but they offer different plans. I have lived on the East Coast I lived on the west coast and now living here in Arizona for 20 years our water is awful and H2O Concepts makes my water the best I have drank anywhere. I'm grateful for this company.

Terri E.

If I could give them 7 or 8 stars I would, I have had their system for about 9 months and am loving it. The city came and changed our water meter this caused a leak under my seek it appeared to be coming from H2O consepts water system. They came out and fixed it in a very timely manner, and left, they did not charge me. Since it was no longer dripping I could get under there really well and take a look it. I discovered that it was my dishwashers hose that had been leaking and they still fixed it!! Thank you H20 concepts for going above and beyond!!!

Dani M.

WARNING:DON'T DO BUSINESS W/H2O
My grandparents scheduled an in-home meeting with H2O Concepts, wherein one of their reps would come to our home to provide system details/pricing info. My grandparents intended to gather info from several different companies, then utilize the info to compare differences and purported benefits of each. My grandparents (in their late 70s and 80s) asked me to sit in on the meeting and take notes so they could review/compare before making a decision. Karen, the H2O Concepts' salesperson arrived at our home at 10am. We sat down in the dining room; the 3 of them at the dining room table and me at the adjacent counter, w/my laptop open and plugged in - to take notes via: typing in a Google Notes doc for speed/efficiency. Karen began to explain 1) the purifying process used by H2O (unsafe minerals removed by ""amp force"" - a combo of high frequency/low amp voltage), 2) the pricing structure and 3) the warranty plan. About 10 min into Karen's pitch, I asked her to clarify a detail. At that point, she asked: ""Are u typing everything we are saying?"" I replied: ""No, not everything, just the important details about the system and purifying process."" Karen responded: ""Ok."" I confirmed that what I was doing (taking notes) was ok with her, asking: ""Is that alright with u?"" I immediately followed with an explanation as to why I was taking notes, which she expressed her understanding of. Karen proceeded to convey her verbal approval of said note-taking, stating: ""Yes, that is fine with me."" As a courtesy, I offered to provide Karen a copy of my notes, to which she declined, stating: ""No, that's not necessary."" A few min later, Karen asked: ""I'm sorry, am I talking too fast for u to take notes?"" I thanked Karen for her concern and replied: ""No, I can type fast."" Karen then continued with her sales pitch. At about 11am, I had to leave the dining room to tend to my two small children who had been watching cartoons in the adjoining room. I then had to take my son to the bedroom to change his diaper. While I was in the bedroom, my grandmother appeared and told me that there was now a problem with my note-taking. Confused, I made my way back to the dining room, in an effort to determine the abrupt ""problem."" As I walked down the hallway, I could hear a new female voice talking over speakerphone on a cellphone. When I turned the corner, I was shocked to find Karen no longer sitting in her seat at the dining room table. Instead, Karen was standing by the counter (where my laptop was) with her cellphone in one hand and her other hand ON MY LAPTOP, HOLDING DOWN THE BACKSPACE BUTTON in my Google Notes doc. It was then that I discovered Karen was in the midst of a speakerphone cellphone convo with an unidentified female voice who then began to scream: ""Tell them that we are bringing legal action against them!"" I was literally in shock, considering that this all unfolded in the 3 min that it took me to take my son for a diaper change. Unable to speak, I slid my laptop out from under Karen's hand, closed the lid and began to walk to my bedroom. Karen then began to scream so loud (I presume, to the female speakerphone voice): ""She took the laptop! I didn't get to delete all of it! She's running away with it! What should I do?!"" And let it be noted that I was in no way ""running"" anywhere. I calmly took back possession of MY PERSONAL PROPERTY without uttering a single word and proceeded to WALK away NORMALLY, as I have 2 small, impressionable children who were now 100% focused on the wild situation rapidly unfolding/escalating due to Karen's extremely loud screaming and completely unwarranted behavior in MY home and IN FRONT OF MY BABIES! I placed my laptop on my bed and proceeded back down the hallway, in an intended effort to remove my children from the presence of Karen and her continued screaming. My mother, now aware of the unfolding situation, began down the hallway too. When my mother reached the dining room, she confronted Karen, asking: ""Why would you touch other people's property?"" When Karen and the speakerphone voice began to scream at my mother, my mother instructed Karen to exit our home. The whole situation was UTTERLY ABSURD and UNPROFESSIONAL. Karen was informed (and approved) of my note-taking. Karen was offered (and declined) a copy. My notes contained info already public, searchable and discoverable thru Google or company website. It wasn't like she was describing some ""secret sauce"" that would have been considered confidential. Bcuz of Karen's shocking display of immaturity and lack of professional decency/composure, H2O lost a $7K sale. Karen's grossly unprofessional behavior, coupled with her display of mental instability, shocked and frightened my family. Honestly, I'm scared for future, potential H2O clients who might have the unfortunate pleasure of interacting with Karen. I will be contacting BBB, H2O Corporate, etc!!

Laura W.

Not a very nice family , not to smart on running a good business. please read about them before you buy, guaranteed you won't like it at all,. Then they laugh at you. funny. getting this for $6,000, and it has never worked,, had the water analyzed a few months later, all bad, and I do have all the paper work.. Shame on you and your family for ripping people off with your lies, angry, I am very angry and have had enough of their lies and don't care attitude.

Jeff C.

I called they won't even talk about a price without first sending someone out to your house.
They say they have to test your water quality, that's BULL everyone's house has to fall within state guidelines. They just want to keep hounding you...
The cost is over $4000.
They are trying to keep this a family business, one problem I've found is its like a family of gypsies! !!
Do your research you can get puritiers that take out most of harmful chlorine and things for about $30-$40 per faucet and then a filter at about $20 per year-year and a half.
That's about $75 to $100 per year, so at $4000 it would take 40 years !!!
I think there will be a new discovery WAY BEFORE THEN !!!

Thomas E.

My wife and I were sold on their claims of ""bottle quality water from every faucet."" Not only is the taste nowhere near ""bottle quality"" but there is no noticeable difference in the hardness of the water. I knew that my question about a return period if we weren't satisfied was met with ""no, because we have the certifications to prove it"" I should have walked. It's been 2.5 years and we are actively shopping for a replacement system. Their answer was literally, ""if you are not satisfied with our product, we have these pieces of paper that say you're wrong.""

Mark G.

When They installed our system (in our new house) they had to modify the wall drain for the washing machine because that was where their system drains while the system is in cleaning mode. The technician left and everything seemed good but the next morning my wife started some laundry and took the kids to school. When she returned, the front of our house was flooded. What happened was that the technician did not put the washing machine drain back when he was done. He just pushed the washing machine back in and left the drain pipe hanging so it filled my house every time it drained. I immediately called them and they sent out a couple of technicians. Are you ready for this?! They blamed the flood on us. I am not kidding! I have the paperwork to prove it. The technician was threatening to my wife and continued to bully her into signing a piece of paper that put the blame on us. It says that WE did not install the washing machine drain properly.! The funny thing is that we have been doing laundry just fine until they day after they worked on it. Go figure. It is a good thing my wife is a strong person. She would not sign his piece of paper. I immediately called their office and they backed up their technician and said that my wife must have misunderstood him. and restated that I had put the drain in wrong. Since H2O concepts would not take responsibility for the flood I insisted that I talk to their insurance company. I also had to hire a company that specialized in floods to rip out the drywall, carpet, insulation, door jams, and baseboards.

The insurance company had no choice but to accept my claim but I have been fighting them for two months to pay the bill for demolition and restoration. They are rude, they won't call me back, and they use any delay tactic the can. We are still not able to move back into the front part of our house because construction is not completed because the company I hired to fix their mess had to stop work because the insurance agency would not pay them. This was two months ago! The insurance company has only paid a small portion of the bill and is disputing the rest. This means that as of now that I have to pay for the rest of the construction ( I am looking at thousands of dollars) and we are stuck in limbo. H2O has also made me pay for the water system! That is insulting. They are dishonest and unethical. Save yourself the trouble that I have been through and use someone else. You have been warned.

Susan A.

H2O Concepts is a complete, costly scam. It's only claim is that it removes ""contaminates"" and makes water taste better. It doesn't condition the water to protect appliances or your health. The stone and blockage causing calcium is still in the water, not to mention the build up that appears on your hardware. Your ice maker, washer and dishwasher are also at risk. After 7-10 years, it costs almost $2000 to replace the worn out works, this is in the fine print of the owner's manual. Read the reviews before you buy into this system.