H2O Concepts International

John V.

I ordered H2O Concepts water system in Sept 2014. First, I met with the salesperson Karen. She came with the typical overview of product and their certifications. I already did my homework so i knew i wanted to give it a try. I was given most discounts that were promised online. I had to remind Karen I also received a factory discount. I wont have gotten it otherwise. H2O System was installed 2 days later on a Thursday and Tom the installer was very good. He gave me the literature and i signed a few papers. I was told that it would take a few hours for salt to clear the pipes. I still had a salty taste so i called Friday for them to return. I called the home office and the person was very nice but told me no one was available until Monday. I called early Friday afternoon and no one could help me !! I just paid over $4000 and no one could help me ??? I had to go all weekend into Monday afternoon with salt water. I called my salesperson Karen for help on Friday and she said call the office and that she wasnt techie. She was not willing to call people in my behalf to help me out and never returned any of my followup calls. A hands off salesperson once she has you sign on dotted line. Very unprofessional. I called and left a message at home office if i didnt get a service call to remedy my issue on monday I would cancel my order since i had 72 business hour protection to do so. A techie Ken came Monday afternoon who was very polite and flushed the system rebooted it and tested every sink for salt or bad chemicals. It all checked out. Both techies Tom and Ken as well as home office receptionist were very professional and helpful.
As for the salesperson Karen. Very unprofessional and only out for a signed contract with absolutely NO CUSTOMER SUPPORT DESIRE. Its a family owned business clearly lacking sales professionals that care to get involved when the customer who just ordered a system needs help.
Karen was a hands off sales person that never called me back. Her professional integrity is questionable. She really made my experience with H2O Concepts a poor one. All she had to do is get involved and follow up with me. Neither was done.

Marsha C.

I believe we over payed for what we got! They said it would replace a water softener, not true... have had several plumbing companies tell us because of the calcium buildup we need a water softener with this, otherwise all of appliances and faucets will have a buildup ! We they installed their system we took our water softener out, now we are putting one in again

Dennis S.

Dennis Sanschagrin
Local Guide·13 reviews

On 8/15/2024 we made an agreement to have H2O water Concepts would be placing a (1044 Combo ) in our home. The installation date would be the next day 8/16/2024 between 10am- 1pm. Well at 1pm I was told that they were at our home and my wife slammed the door in the plumbers face. ( well I told them that is bull. My wife has never slammed the door in anyone face.)
So I was told since he left that he would be back the next day on Sunday.And normally he would not work on Sunday but for us he would.
I said ok what time would he be at the house , I was told between 7-8am. I told them ok and he better be here since I am leaving for work at 7:45.
At 8:24 am I called the sales agent Allan Holmes to find out what is going on since your man is not here yet. Well my call went unanswered so I left a message to have him call me .
At 8:38am I received a call from Sherry and she told me our installer woke up with a stomach bug and was not able to show up.
It is amazing that he came down with stomach issues . We live in a small town in Wickenburg Az. And the company representative lives approximately 32 miles away.
We were ready to spend $5090 on one of their systems . But we will not be treated with disrespect from a salesperson who doesn't know how to treat a customer and be honest with them.
I would not recommend the sales person, Allan Holmes or Sherry from H2O concepts.

Marla J.

Sucks!
First of all, their customer service sucks! We have called several times for them to come out and look at our system, it is still under warranty, and they refuse. They stated that their system is maintenance free and therefore doesn't need to be checked. Then they turned around and said they would chargecus $145 to have someone check it. Wth!! The lady in the phinecis a b****! Don't do business with this company! Complete ripoff!!!!!!

E F.

I bought a water treatment system from H2O Concepts that was installed on June 17, 2014. The system worked, and seemingly still works great. I knew I was coming up on the 10-year mark sometime soon and knew that the system was warranted for 10 years but didn't recall the exact date. After being out of town off and on for a few months, I found the information packet that was provided to me during the installation. Well, low and behold I was four days past the original 10-year warranty date (it was10 years ago!!!). I called to try and renew it and they refused, saying that the renewal needed to occur prior to the nine year and 11-month mark. Needless to say, I was not happy. So unhappy that if I ever need to replace this system, I will not be using H2O Concepts to do it simply because of the warranty issue. Yeah, it's my fault for blowing the date, but four days out, come on! It's not like it was six months after the fact, for something that was purchased 10 YEARS AGO! I will no longer be recommending H2O Concepts to others that ask about it, as I have done several times on social media.

Dennis H.

we purchased one of these in 2009 for $4,000 and it never did what they promised it would do. Absolutely worthless . should get a refund! The only thing that is missing is the refund!

Bobbie D.

John was knowledgeable, professional and repaired the broken piece as well as changed out another part. H2O Concepts has excellent customer service.

Robert B.

When I had my 19 y/o (yeah I'm a gambler) swapped out the guy said can't believe it lasted this long... then he looked over and saw the H20 Concepts System. When they say gentle on your appliances this is what they mean. When its time I am buying another one!!

Raelene W.

The installation and service is amazing! I had this system when I lived in the city and when I moved to a rural area and am on well water I purchased the system. In the city, the system is maintenance free. On a well it's very low maintenance. I highly recommend this system no matter where you live in Arizona. Staff is always available to answer questions (I've had a few ) and send information on upkeep.

Diana M.

H2O concepts are a pure scam and their sales tactics are pure lies. It doesn't help that real estate agents in the valley are selling this product as the best thing out there. Do not trust anyone that tries to tell you the system will get you the best water that you need.

Sherri, the manager is rude and cuts and unprofessional. I got yelled at in the middle of trying to tell her about all the trouble my family went through and how sick my three year-old son has been from error. They made when installing the machine. Ryan, unresponsive. Front desk, rude and will take messages for weeks without anyone calling you back. In a nutshell, you will be treated well until you buy the product but if you need anything after that, forget about it.

I wish there was a short version to our story. But we have had so much gone wrong. I can't make a shorter than this. We had the system installed about six months ago. After a couple of months against my better judgment I had them come in and connect our RO spout to their water system. Many stomach issues, numerous doctors appointments for me, my husband, and our three-year-old son, some testing and come to find out we were experiencing all of this due to drinking chlorine. They came back and informed us that it was not connected wrong by their employ and we were drinking tap water for 2+ months.

The water is very very hard. We have residue on Oliver sinks. Some of our dishes and glasses are ruined from the hard water. Fed up we spent $500 on a water test to see what the results would come back as. In a nutshell, we fall 10 points under Arizona average of 57! You would think when you spend so much money on a water system. Your water would be substantially better than your tapwater, but it's not. It's all appears scam. We are $3000 in on top of what we paid for the water system.

After getting water test results, I contacted the company to let them know. I want the system out of my house and I would like a full refund. It seems that the manager was not there every single day for a week. Finally, they scheduled someone to come to my house to reconnect my RO system so I can have drinking water and not have to buy bottled water. They gave me a window for someone to come on Tuesday Tuesday between Aiden 12. They were a no-show. Two phone calls to the company and they said he is just running a little bit behind and should be at my house around five. I asked to speak with the manager who was not there, conveniently.I am trying to get this unit out of my house and get my money back All while reclaiming our health. My poor three-year-old had to take medication because he had so many stomach troubles, and when they did stool analysis, it was basically from chlorine and other issues with the water.

Don't fall for this companies lies. You are better off, drinking city water for free than paying all this money for the same quality if not worse of water. The only thing maybe they are doing is removing the chlorine. But you are left with many other issues