Griffin Plumbing

Phillip L.

Griffin Plumbing....or did I mean to say, our local ""Knights in Plumbing Armor""! Sean Ansari (our Griffin Plumbing Plumber) came out to our home yesterday to ""re-install/seat"" both of our toilets. His service was quick, professional, successful and informative! All the Griffin Plumbing representatives my Spouse and I spoke with, from one of the Owners (Jeremy) to Elizabeth (first office contact on phone) to Sean (Plumber) we're empathetic and compassionate to our dire situation and jumped into action (same day) so to speak, to resolve our issue! As a resident on the Central Coast, once again, I could not be more pleased and satisfied with the experience, customer service and results provided by Griffin Plumbing in Santa Maria,CA! Kudos and thanks to Jeremy Griffin, Elizabeth and of course...Sean! In this Yelper's opinion Griffin Plumbing, on this occasion, again, truly earned this 5 Star ""highly recommend"" review.

Bob F.

I was quite satisfied with the service I received from Griffin Plumbing. Starting with difficulty in replacing a garbage disposal unit, they gave me a window of time to visit. An opening came and they came earlier. The technician, Mark, was superb, thorough, professional, and very considerate. Their operation is very high-tech with iPads, and structured with regard to doing a household plumbing check, documents, releases, etc., and it took more time than I would have imagined. In the process, I ended up getting a new water heater too. Anyway, Mark accomplished everything he promised in the time frame he promised. He wore shoe coverings and spread out protective coverings and cleaned up afterwards. He was very considerate in answering all my questions, summarizing his work, and volunteering tips for me moving forward.

I cannot speak to their pricing which was higher than I've ever experienced for similar work - particularly for the parts. (My Costco garbage disposal was more powerful and about $170 less than their option, a P-trap. They charge about $60 more for paid in advance for an annual maintenance contract than they do for a $24.99 per month charge with an auto-renewal which I found totally bizarre, but the service was excellent.

Jean A.

This is a great team, from the women on the phone to the technicians to the supervisors. On the annual review, Keanau discussed all of his findings and made some suggestions about things I might want to take care of, but no pressure. He readily adapted to items I needed him to look at and repair. When I needed a weekend call for a leaky pipe, it was handled in less than 24 hours. In every case they have been polite, professional, and prompt.

Donna W.

My husband had Griffin install a garbage disposal in my mom's home. After that was done the person said the pipes in the house were not made for garbage disposal. It kept getting backed up and we called them to unplug it more than once. Also, they installed a kitchen faucet.
I was told not to put anything down the garbage disposal. Then why have one if you can't use it? Now 6 years later I could not figure out where the smell was coming from. Broken pipe with garbage and spiders at the end. Had to pay another plumber to repipe and fix the broken one. Was told not to use the garbage disposal because it would always back up. The smell went away though. Now for the faucet had to replace it because it leaked from day one.
The person that installed the garbage disposal would try and sell us a water filtration system but I never found out how much it was. I just wanted what he installed fixed but that never happened.
I would not recommend the company at all.

Lona C.

James came over today to do a yearly inspection of everything regarding plumbing. As always he as each Griffin tech was on time, professional,clean and made me feel very comfortable interacting with him. James informed me what he would be doing and proceeded to carry out each task. He explained to me as he worked what his findings were and I was really happy that there was no repairs needed anywhere. Once again
a Griffin employee has entered my home did what he (James) said he do and left me confident that all is well with my home's Plumbing. Soon after James left the very nice and caring Kathleen called to see how everything went and I told her that all was well and I was as always happy with the staff and Griffin as a whole. If you as a new customer wants to experience what professionalism is and great service is call Griffin you will not regret it.

James V.

I have now used Griffin twice in a couple of years, and I have been very satisfied with their service. When I called, they gave me a time span of when the plumber would be here. About 30 minutes before he arrived, I received a message that he should be here within 30-40 minutes, and he was. I had several items to be repaired, and his work was efficient, and speedy. I have a bit of experience in the business. My father owned a plumbing company, and I worked as a helper once summer.

I would recommend Griffin to anyone.

Ena S.

I hired them twice, both times i was extremely over charged. I have to take part of the blame for that because i blindly trusted them. They installed a kitchen faucet and charged me over 300 dollars the faucet fell apart .I found out that the same faucet could be purchased for 79 dollars. They also installed a much larger garbage disposal then was needed. I feel that They will take advantage of the elderly and ones with lack of knowledge. When i did go to complain the office person was extremely rude. This happened several years ago, so I do hope that they aren't still taking advantage of their customers.

Rita J.

I'm old enough to remember companies often using these types of deceptive marketing tricks - and getting away with them - before online review sites came along to expose them.

So I was pretty flummoxed to hear the nice young lady's spiel (after getting all my contact, etc. info. down).

Boils down to this:
Got a coupon in the mail for a free camera inspection - YAY! - what could be better for an intractably sluggish tub drain?

Oh wait - first the company charges $79 to show up.
Then, they insist that they have to try to unclog the tub first - which ISN'T BLOCKED, just uncharacteristically sluggish. I will then get charged for that labor.

THEN, they do the ""free"" inspection.

Um, logically speaking, why can't they first TRY to do the inspection and then advise me on the problem, and we go from there?

If you fix the problem, THEN do the inspection, what sense does that make??

It might have been a simple AT-HOME fix, that's what. But of course they're a business, and they need to make money.

I find this kind of deceptive trick incredibly sad. If they had been honest and transparent and done the right thing, they would have had me as a customer for life; yet they chose to get this lousy review.

They must think people are as dumb as doorknobs. What a waste of my precious ""coffee"" time.

Takeaway: Beware of companies that have to give you a 5-minute spiel on their ""terms of service"" before they will honor a simple coupon...

Christopher S.

Upon on arrival, and even before inspecting my on demand hot water heater, started telling me what was wrong with the system and how much it would cost. From there, the tech wanted $760.00 to install my reverse osmosis water system under the sink. Go somewhere else, you can do better!

Bobbi S.

The worst! It's like getting a haircut from Supercuts and paying for a NYC salon experience! They get a tech onsite for $79.95 then try to screw you on the repairs. It's all scripted communication. $550 to snake a line to a septic tank and $950 to incl hydrojet is so out of touch with comp pricing. Forget the Google reviews, those are bought with $$.