Greenwell Plumbing Heating & Air

Ann B.

We have been using Greenwell Plumbing for at least 15 years and we have always been extremely happy with the service they provide. We recently had to have a new sump pump installed and Eric did an awesome job. He was prompt, professional, and efficient. We will continue to use Greenwell!

Jesse R.

Shockingly overpriced! The spray faucet hose on the kitchen sink accidentally became disconnected and fell under the sink. My wife called Greenwell and they looked under the sink with a flashlight and said the hose is stuck in the faucet and can't be fixed (diagnosed without using any tools) definitely had to be replaced. Fortunately we had an extra pull down spray kitchen faucet that i was going to install in the basement. Greenwell looks in a book and says that it will cost $300 to install a customer owned faucet and could do it in 1/2 an hr. I refused the ridiculous price and did it myself but not before they charged a $49 fee for looking under the sink with a flashlight.

Kim L.

I had them open a pipe that another plumber charged 200 dollars, and it still did not work. They used a machine to open it. They were professional. They opened the drain, and it is still draining.

B T.

This company is a joke. They replaced a sewer line for me. The job was $1000 over budget, they left a hole in my yard, and the sidewalk they poured looks like crap. The foreman was a tool. I do not recommend this business.

Carol V.

Full master bath remodel: As work progressed some things were done with laying the tile and grouting that we didn't agree with (and after doing research, we found that other professionals agreed with us). Greenwell made the revisions we requested. However, on the final walk thru, owner criticized our decisions with the tile, as well as the caulking color. And he defended the workmanship, even when we showed him what pros said. We wanted to like this company, all the people involved had great personalities, but just cannot recommend.

Allen W.

Would not recommend. Plumbers installed tub incorrectly and had to come out the second day to fix installment. They also tore out two extra rows of tile and then cut an electrical line. Electrician had to fix line and cut a hole in our bedroom wall. They did pay for an electrician and the hole repair but wanted to charge us $470 to fix two rows of tile that they tore off. They left the job unfinished and we had to pay someone else to finish their mistakes. Very unprofessional, unorganized, unresponsive.

Katie D.

Incompetent and rude. We are in the process of buying our first home, and had it professionally inspected for problems. The inspector found that the water heater had a rusted bolt on it, that was wet to the touch with water around it. Greenwell was called out to repair the leaky water heater, who responded there was no need for repair. We then replied, providing images and photographic evidence of the leak, which is in obvious need of repair. They then sent 2 additional people out together, who also seemed to find nothing wrong with the water heater, despite the rusted bolt (the only bolt on top of the water heater in plain site), and said nothing needed to be fixed. Upon questioning if the 2 technicians were made aware of the exact situation they needed to fix, I received a very curt email from the manager, who ended with ""Please feel free to contact me with any further questions."" I asked her if water outside of the water heater to where there is rust on the bolt and water around it doesn't qualify as something that needs to be fixed, or a ""leak"" then what does.

Jonathon B.

This is a gripe not connected to their actual service but does reflect on how they operate in general from the top down. As I was pumping gas at rush hour this morning one of their trucks pulls in to fill up but instead of pulling behind me or another car he pulls in nose to nose with me. He did leave enough room to appear that he was giving me the space to get through. Well I tried and damaged my car on the barricade around the pump. I know it was my fault but looked to the driver for a reaction or an apology for the practice of pulling up that way. He was not remorseful at all. I thought maybe the owner would be concerned about this incident and how it reflects on his company so I called the number on the truck. The receptionist, who I believe to be related to the owner, took my info called the owner and driver and called me back. No concern whatsoever, ""We didn't hit you so we aren't responsible"". What they say is true but when your last name is on the side of the truck every encounter with the public is an extension of your brand and your family's name. These are high stakes that shouldn't be taken lightly. Doing the right thing in a situation or even showing concern or remorse goes along way to strengthen your brand and your name. You failed in this instance Greenwell Plumbing.

James B.

I greatly appreciate that they were able to come to our house quickly. The people who worked with me were very nice and friendly - however - I could have done without the F-bomb from the guy who came to fix our busted pipes and he could have thrown his cigarette butts in the garbage instead of leaving them in our basement where he was working - this also lets me know he was smoking in my basement. They also left all the pipes and valves they cut out on the basement floor. So, $780 later, I have my frozen pipes fixed and a little mess in my basement to clean up. For $780 I think they should have taken the trash out themselves. Again - the people were nice who came to the house but left me confused regarding professionalism.

Jan H.

The news wasn't the best, and it was a hit to the pocketbook, but Mark was fantastic and I feel very comfortable about everything that was done to my new home. Thank you, Greenwell and Mark! After a disastrous time with a realtor and a locksmith, it was so good to find a trustworthy business person. Mark is great! Greenwell is too.