Greenstar Home Services

Julia H.

Greenstar & Rightime put in a new air and heat system in August 2020.
There were problems from the start with a worker putting a hole in my ceiling. It took three trips to get that repaired leaving a bump in my ceiling.
Heater went out December 22 2021. Got an appointment for repair on December 30. No one called or showed up. Got another appointment for January 3. Got a call saying the tech had gotten ill and was sent home. Scheduling for next appointment would be January 5. Called another company who sent someone right out and fixed the improper setting on gas pressure valve. I have been without heat for almost two weeks. It was minor repair that should have been done before Christmas. I will not be recommending this company to anyone.

Anna I.

More bad customer service: So, three months later - today - I received copies of two invoices for the service calls referenced above - both boldly stamped ""PAST DUE"" in red across the top with a note attached from Sue Rossi. This was surprising since I had paid by credit card at the time the unit was serviced and the information is noted on the invoices. I also had not received any other communication from them - by phone or mail - since the service calls. So, I called and spoke with Sue and advised her that the verification of my payment was on the invoice. I also advised her that I felt it was unprofessional to send out something stamped PAST DUE when no other attempt at communication had been made. Her response was unapologetic and I told her that I thought an apology would be appropriate. Her response was ""Really?"" She ended the conversation with ""I won't be calling you again."" which is fine with me because I won't be calling them again either. I can't help but wonder if they thought I would just pay it again. It also feels like they really don't care because they just keep getting referrals from Home Depot.

Robert M.

This company is a big big scammer they wanted to charge me 8000.00 Thousand !! For
To install a mini split air conditioning that cost 630.00 at Home Depot they ! 8 Thousand yes and also one more thing they are contracted with Home Depot to do installation services and they told me don't get the products from Home Depot get it from us!!!!! Because the products is bad so why Home Depot sales it then!! is Home Depot Selling bad products ??
Don't waste your time with this third party they are licensed to scam people watch out this is from my personal experiences!
And by the way most of the good 5 stars reviews are fake reviews

Jaz K.

GreenStar Home Service / Rite Time installed my new A/C in July 2019. In July 2021 the unit stopped cooling. They refused to repair the A/C under the warranty and gave me an estimate for $1735.00 for the same service that another contractor charged $810.00 only. GreenStar overcharges and they are rude, disrespectful and unprofessional towards a woman requesting their services, especially the service manager Mark. I do not recommend this company and will not use them ever again.

Kristy A.

After purchasing a home one of the AC units was not working. We called the install company after locating Right Times sticker on the unit. A technician came out and assessed the problem, ultimately deciding the electronic board was out.
After three weeks and several phones calls to the technician, office and corporate office no one came out or even returned phone calls. I emailed who I was told was the area manager. He never responded.
in the meantime we had Nexgen come out and assess the problem. They were able to verify the part was under warranty and gave me the information of where it was ordered, etc.. Nexgen was very professional and apologized for the other company And explained it would financially make sense to have Right Time repair the unit.
After giving it another week, I called the manufacturer and got a preferred repair company for the Rheem system. Veteran Air came out, let us know the electronic board was NOT blown and made the repair in under an hour. sAs a side note, originally Right Time quoted the part over $900, when Veteran Air came out with the part so they could be prepared based on all of the information I had given them, he told me it was a just over $300 part that he didn't even need.
I would caution anyone using Right Time. At the very least get a second opinion and if you expect them to honor their work, good luck.

Brad M.

Would never use this company! Can't believe Home Depot uses them as their sub contractor for AC. The salesman (who apparently was also the Sales Manager) told me he could get everything approved with my HOA and installed the next day. I tried to tell him the HOA would need more time, but he swore he knew better and could get it approved. When they went to install, I got a call from the HOA wanting to know who approved it. When I contacted the salesman, he continually lied and made up stuff. Never got it installed as he cancelled the contract and said he didn't want to deal with my HOA. When I complained to Home Depot, they had another rep from this company call me. He said he would follow up but never did. no idea how this company is in business with their horrible service. Wish I had read the other reviews before, as this seems to be a pattern. Wish I could give less than 1 star. Avoid unless you want a nightmare

Sydney D.

This company called us to ""check up"" on our furnace - which worked perfectly before they arrived . The tec arrived and talked incessantly trying to sell us on a new furnace then he stepped through the ceiling and didn't say anything about it. I didn't notice until after he left . Also the furnace suddenly did not work at all anymore !! Took about a week to get ahold of a manager to arrange repair of damaged ceiling which even after repair doesn't look the same . Also 2 months later our furnace still doesn't work and the man who came yesterday from their company said oh we don't work on or fix your kind of furnace !! If I hadn't answered their call I would still have a beautiful
Ceiling and a perfectly working Furnace and now we have neither . It will cost thousands of dallors to replace the damage they did . Do not trust this company and do not let their employees into your home !!!

Samantha J.

First time using this company and to say the least, VERY HAPPY. Booking an appointment was very easy and the customer service was great. Had some previous plumbing issues and they looked over what was wrong and explained to me what needed fixing. Great customer service and fixed the issue at hand. definitely will be using them again!

Marjorie S.

I had maintenance service on heating back in March With Derrick which did not go wel. (Read previous review on Derrick). i Didn't turn on unit until beginning May and heard a loud ping sound. I called Greenstar and told them I believe the tech caused the problem . I was told because it is May I have to pay service charge. I agreed and Said Derrick's is not to come out. As. I do not trust him. I also set up an appointment with another company to see what they would say. i am so tired of righTime service trying to take advantage of me and have me pay for things I do not need. Today Luis Sotelo from greenstar RighTime came out and asked me to explain what happen what the issue was and listened to me. Was very patient and respectful. He went threw the system and found one of the screws was not tightened from last visit which was causing the noise in my air conditioning and heating unit. He explained he only makes recommendations and never pushes customers to do anything unless they want to. How refreshing,! I mentioned Derrick said chg filter every 3 months when I was told by your company every 6 months. Luis did not treat me like I was a stupid woman. Working with Luis was such a pleasant surprise and the best service I ever received from this company. If you would have more people like Luis you would get so much more business.

Thank you Luis for the great job. You restored my faith that there are good people who work for this company. I was so surprised at.the outstanding service I told my neighbor who hates your company what great service I got. I do complain but I will also give credit to people that work to improve the relationship with their customers. Those are the people you take care of!

thanks again Luis!

respectfully Marjorie Schultz

Susie O.

I can't remember the last time I was so annoyed by pure lack of care for customers. I called Home Depot for an estimate in installing a new air conditioning system. It turns out this is the company they subcontract that job out to. Very surprised they picked a company that could care less about their customer. Basically, an appt. was cancelled last minute without notice, then rebooked only to confirm that they would be there TWICE during the day then not show up in the 1 hr window they promised. When the manager calls me back, you quickly realize that the lack of care rolls down from the top. Not once did he even remotely apologize for wasting so many people's time (it was a tenant occupied rental so they had to leave work early to be home) and had the nerve to say ""do you want to use another company"" when I questioned a few things. These are all RED flags not to use this company so I'm glad their lack of customer service was evident early on so that I don't engage with them. I should have looked up the YELP review earlier before I even started any conversation with them.