Greenstar Home Services

Andrew S.

Received a call 45 minutes in advance. Jake arrived on time with mask and booties. He performed AC maintenance, checked air flow and adjusted vents to provide better cooling. I've been using Greenstar/RighTime for seven years. They're great and work with you. Jake is one of the best technicians I've had.

Kevin J.

Osvaldo was a great resource. Mark helped me find the condenser right for me, and at a great price. Thank you for your hospitality to my grandmother. I can see this company follows true principles and virtue. A big shout out to Chad and Maria for my loan application. I've never dealt with a company so efficient and sympathetic.

Viktor I.

Right time home services provided outstanding customer service. From the first call that I made to Carlos G. the a/c tech who worked on my ac split system.
A shout out to all at greenstar home services for providing excellent customer service and job satisfaction.

LaVant W.

Please look elsewhere. I was stopped by someone while in Home Depot selling HVAC and representing this company and I told him I had a unit, but it is not working. He took my information and a few days later I received a phone call from RightTime. They spoke on a ""break"" of $49.95 for a diagnostic on my unit and if I elect to repair that cost will be deducted from my cost. I agreed on an appointment time on a Friday. The day before I received a phone call confirming my appointment.

Friday a RightTime person showed up, but instead of a technician, a sales rep was on my porch and he was told that I was in the market for a new HVAC. I told him it was a mistake. I called the Irvine office and spoke to a Manager named Marc after speaking to some office person who kept bringing up the recording of the conversations prior to the appointment date. Marc eventually listened to 1 recording - he said he couldn't find the other recordings and also said the one call he did find was only for 30 seconds - I agreed that was the case, but there had to be a phone call to actually set up the appointment. Apparently he couldn't find it, because if he did, it was clear I was looking for a repair. I took 1/2 a day off waiting and holding up my bargain. Marc understood (I guess) my situation so his ""offer"" was to charge me $49.99 (regular is $99.99) that would be applied to any repair.

These guys are scammers.

Particle B.

Rick Thomas was awesome at Cypress Home Depot in helping me to set up appointment and know what to expect. Estimate was free, so easy to do, no money down and 0% financing really helped. I would not have had that option with a Mom and Pop. They were quick and curious and left my home clean.

Bryan A.

This is a NEGATIVE FIVE STAR review. For the next person looking at right time for services, PLEASE LOOK ELSEWHERE FOR HVAC SERVICES. THIS COMPANY AVOIDS CUSTOMERS LIKE THE PLAGUE. If you want to take part in my experience then please read ahead.

-The technician that ""serviced"" my AC ended up making it worse when he put it back together. I had another hvac company look at it for a second opinion and their technician said to call back right time and have them re-service it because they don't understand how that last technician wired my AC, plus it won't even turn on anymore. To be clear, my AC was functioning before the technician ""serviced"" it. NOW IT DOESN'T EVEN TURN ON. So now i have to call and schedule a re-service and have the technician undo his ""service"" to get my AC at back to its original state.

-5 missed appointments later, FIVE NO SHOWS AND NOT ONE COURTESY CALL. they only scheduled one appointment per week and never bothered to call me back to reschedule or tell me ""I'm sorry sir we missed your last five appointments, we don't care about our customers"".

-Every day i called to speak to a manager, they were in a meeting. i called at 3 different times each day, and every time i'm told the managers are in a meeting ""that is running long"". Thats corporate speak for ""just tell the customer i'm in a meeting and i'll call them back"" when in actuality they're just sitting there staring at their phone trying to figure out when their amazon package is arriving, and its probably a book titled ""How to treat customers like crap: Tell them you're in a meeting""

-When i do actually talk to someone (AFTER ME CALLING THEM) they always tell me ""there's been a heat wave, so a lot emergencies have been called in, and COVID is going on so staff is thin"" Ok yeah i get that, but how are you going to neglect me for 5 weeks and 5 missed appointments? 5 weeks of emergencies? How am i supposed to respond to that? Should i have said ""OMG please just put me at the bottom of the list and don't you dare call me until this heat wave is over!"" I mean that's basically what they did anyway.

-As i write this, i still have no scheduled appointment. my AC still doesn't turn on. At this point i don't even care if they send a technician anymore, I'm over it. The only way they would guarantee someone would come over is if i offered TO PAY FOR IT. Which in that case they would send every technician they have over to my house at the same time.

-Do yourself a favor. If you value your own well being, just call your local zoo and hire a bunch of monkeys to service your AC cause they'll do a better job than ""WRONG TIME HOME SERVICES"" and it will at least be entertaining.

Rae P.

Wow to Carlos Gonzalez who took care if a very complicated ac power issue. He was so meticulous and treated my home like his own. I love seeing people I can trust to do the right thing no matter how long it takes. Well done Rightime and super well done Carlos!!

Tom H.

This company is the worst I have ever dealt with. My AC is not working and I made an appointment on a Sunday for them to come out the next Wednesday. They did not show up at that time and when I called they said they are only going to houses that the AC is not working due to the heatwave. I made the appointment because mine was not working. They offered to make an appointment for next week but if you cant show up to the appoinmnet for the Not working AC the first time what makes you think I will believe you will be there the second time. They had no solution for the issue and would not allow me to speak with a manager about it. They were also a referal from Home Depot so what does that say about them. Worst Cust service and worst company I have ever delt with

Lalit A.

I am trying to get appointment for over a month now for AC tuneup service. My AC unit is covered in the 5 year maintenance check contract; and since it is already paid - these guys are not giving appointment or rescheduling appointment saying wait for 'couple of weeks'. Have I been bringing new dollars; might have been different story.

I think this company is very unprofessional and do not honor its commitments. Stay away and please don't get into annual contracts with this firm.

No comments on work quality since not getting chance to get serviced :(

Les S.

I had an electrical problem and a great response from Right Time who scheduled in a day for $39.99 an initial inspection. And. there the experience turned critically wrong

After 10 minutes into the inspection the electrician opened and immediately closed an outlet an rushed to the dinning table to write up indicating that he must charge me $392 for tracing down the problem. Further he alerted me that it is most likely he will need to pull a new feeder for which he refused to give me a quote.

It was obvious he knew exactly what the problem is. I challenged him asking if I pay the $392 and he finishes in 20 minutes would he refund the excess. He stated that he can't because the company policy is to charge per task and not by the time he needs to solve the problem. since I new some about the potential problem I confronted him with the diagnostic and questioned if he can just fix that. He refused and I asked him to leave.

Today I called an other electrician. It cost $37.50. He inspected the outlet in question, opened it, reconnected a lose wire and in 10 minutes he was gone. Problem fixed.

I do not know if the Right Time electrician had no clue what he was doing or tried gauging but under either situation Right Time should not deserve a flattering review.

It could be an isolated incident with an isolated individual but I highly recommend before calling Right time ask about their ""Fix Price no matter how little work it may need"" pricing policy - Stay away from it