Greenlife Plumbing

Gia A.

Worst customer service ever!!! Unbelievable. First off my home warranty set me up with them and they failed to get to me within the 48 hours that they are supposed to. When they finally did 4 days after the service request was created - they scheduled an appt with me and failed to show up! I took the day off work and what a waste that was. And then when I try to get a hold of them no answer. Next stop report them to the Bettee Business Bureau.

Claudine S.

I would strongly discourage using their services because they will not answer or return your calls, will be no shows to multiple appointments, and have constant miscommunications within the company. Sorry this will be long because they have made so many errors and have been a terrible service provider. I had to use this company through my homeowner protection plan. The first appointment on Wednesday I waited and nobody showed up. I called to ask if someone was coming and they apologized saying the plumber was a no show but they would waive my fee for my protection plan. They scheduled an appointment for two days later and a plumber does show up but they have to get it approved and order the parts. My home protection plan called me saying I had to pay around $300 because this company had reported I needed a special garbage disposal upgrade that wasn't covered. This company called me right after and said they had accidentally sent the information from a different house they provided service to and my disposal was covered. They said I wouldn't have to pay extra and they would come back the week after when they receive the parts. I told them I would have to call them back to schedule an appointment because I would be out of town on vacation the week of new years. They sent a plumber to my house while I was on vacation. The company left me a voicemail saying I would have to file a new claim (which means another service charge) because I wasn't there when the plumber showed up for the appointment that was never scheduled. I called for 2 days not being able to reach anybody and nobody returned my calls. I finally reach someone the 3rd day and they apologize saying there were notes that I would be on vacation so they should not have sent someone to my house. They agreed to resolve the situation so I wouldn't have to file a new claim since they made the mistake. They promised a plumber would come out Monday to finish the repairs but it was another no show. I called them on Monday and Tuesday but nobody would answer or return my call or voicemails. On Wednesday I was finally able to get in touch with them, they apologized and said a plumber would come on Saturday. They said they would call the next day to confirm a time but that they would send someone on Saturday. Never got a call back and called them every day. Nobody showed up today on Saturday, they won't answer my calls, or return my calls. I only kept dealing with this company because they had said the fee would be waived or reimbursed. Turns out that was not true because I was still charged, and the plumbing issue still hasn't been fixed because they keep not showing up. Also, I spoke with my protection plan insurance today and they said they were never informed about the garbage disposal error. And they had covered the cost for the upgraded disposal they reported to them. So I would've been charged for the upgraded garbage disposal that was for a different house they serviced. The one plumber who did show up was nice and professional, but the people in charge of the operations and management of this company are incompetent and unprofessional.

Michelle L.

Response time absolutely amazing. My kitchen plumbing went out on Saturday before Thanksgiving. Greenlife was here
early Monday morning. Very professional, pleasant. Greenlife saved the day. I will definitely use them for my plumbing needs.

Rayna K.

Be aware even that this company is located in Riverside, they are taking jobs in San Diego. My sink was leaking from the bottom from the piece that connect the pipe that is under the sink to the sink unit. I called my home Waranty company that sent me GreenLife pluming. The two men that came seemed nice and respectful. Then the started working. They saw the leak at the bottom of the sink and the main guy said that he will have to change the little connector piece that was causing the leak. In order to do so, they had to undo the original piece. They tried to do so for over 30 minutes trying from top of the sink and the bottom of the sink until when they were doing it from the top of the sink, I saw my entire sink moved. I immediately told the person that my whole sink is now moving, he said, yes I see that. Well they finished changing the bottom piece. Then he said you sink is leaking from top, I am going to take a picture of it and send it to the insurance company. I told the person that my sink was not leaking from top before. He said it is okay, we will come back and fix it. I waited 2 days, then I called him back. He said that he has not heard from the insurance company. Then I called my insurance company to get an update, they said that the Plumer said that your sink needs regrouping and repositioning and that is not covered by insurance. I told the insurance company what happened and how the Plummer is the one that caused the damage. The insurance company referred me to the complaint line. The complaint line said to first to contact the company to fix the issue before calling them. Therefore, I hang up and called Greenlife plumbing telling them the issue. Now, the story changed that they can't do re-grouting and the person said ""yes I did keep pushing on your sink but it should not have moved."" Well they caused the grout to all break and now my sink is falling down, my faucet is leaking. The person said that they would not fix it. I told them that I will complain to the insurance company and they told me to do so. Eventually, I called them one more time, begging for them to fix the issue and they said that they won't do it and they have a video showing that I had the leak. The video that they took after they caused the leak and the guy said that he will send to the insurance company so they could re-grout the sink.

On top of the disaster of secondary damage that they have caused me. The person who came could not even center the piece that they replaced right or even clean after themselves. Please see the attached pictures.

Julia T.

This company was horrible to work with. They charged us $500 to dig a 2ftx2ft hole in our front yard. They ""repaired"" a leak in our pipes that reoccurred 31 days later, just outside of the recall option on our home warrantee. They were difficult to get ahold of to schedule the repair. They scheduled to come fix it between 9-12 and did not answer the phone until 11:30, at which time I was yelled at and told to find another plumber, they had no plans to come out that day. Since our home warrantee company had already given them approval, I decided to stick it out and was told they would call me back in 30 minutes. At noon the next day, 24 hours later, they had not responded to any calls or texts. We have been without water for 5 days due to poor communication on Greenlife's part. We will be without water a few more as we wait for a new plumber to be assigned. The employees that we have interacted with in person have been very curteous and efficient, the manager on the phone is the problem. This company is unreliable and dishonest.

Melissa G.

Green life plumbing has been such a huge help for us! We have been looking for a plumber and had so many different people come in give us different estimates, all 4 were unprofessional on so many levels. Carlos and his teammate came over and perform their jobs and were extremely helpful and informative and as first-time homeowners we are extremely grateful and appreciative of the honesty that came through especially in a market that sometimes feels dishonest.

Sara Q.

We had major water damage from our upstairs bathroom. It ruined all our walls, cabinets and flooring in the bathroom and our kitchen and hallway below the bathroom. Carlos was assigned to me through my home warranty company. He has been extremely helpful, even going out of his way to provide us with great recommendations for a restoration company. He has been working with us and the restoration company the last 3 days to pin point the leaks. I am very happy with the clear communication and the attention to detail he has put into our house finding the leak and fixing it. Carlos did amazing work and I will be recommending him to our friends and family in the future.

E I.

I woke up to a slab leak. Not fun! Jaime responded to my call and showed up to my home quickly. He gave me his recommendations in order to have my water leak repaired ASAP. His crew showed up within an hour and my leak was fixed in a couple of hours. Great service and professionalism.

Kaylee D.

This company does not pay for work completed. I am owed money still and very disappointed about getting the run around.

Gilbert R.

Carlos and Anthony were awesome! I have had other plumbers before but Greenlife c/o Carlos provided the best service for me! They were courteous, friendly and very informative with the problem I had. My touch sensor kitchen faucet died, had the run around with other plumbers - Carlos was straight, honest and prompt with the services he provided. Highly recommend them and will definitely use them for all future plumbing needs! Thank you GREENLIFE