Greenlife Plumbing

Ron K.

Title: Greenlife Plumbing - Unprofessional, Dishonest, and Downright Incompetent

Hiring Greenlife Plumbing was one of the worst decisions I've ever made. If I could give zero stars, I would! Not only did they cause damage to my home, but they also refused to take responsibility until my attorney got involved.

Greenlife sent a technician, Eric, to fix a bathroom faucet at my home in Irvine. While the faucet issue was resolved, Eric managed to break a ceiling-to-floor mirror in my bathroom. I was told repeatedly that they would replace the mirror, but after being strung along for over 3 1/2 months with excuse after excuse, I finally gave up and had to involve my attorney to get them to pay for the damage.

Not only was I left with a damaged mirror, but they also entirely failed to take accountability until legal action was necessary. Carlos Silva and his team are the most unprincipled group I've ever dealt with. I would also seriously question the competence of their technicians.

What's even more concerning is that AHS (my home warranty provider) has this company on their list of service companies. If you are a homeowner with AHS, you might want to reconsider using any service linked to Greenlife Plumbing.

Avoid Greenlife Plumbing like the plague. They're unreliable, unprincipled, dishonest, and lack any shred of professionalism.

J. M.

If I could rate this business 0 stars, I would.

I was assigned to this plumbing company by my home warranty insurance to repair my water heater. On the first service call, the plumber diagnosed the issue and had me request replacement parts from the water heater manufacturer. Long story short, this plumbing company had me request three sets of the same parts from the water heater manufacturer on three separate occasions - so I requested and received the same parts three times!

After I requested each set of parts, the plumber would come to my property to service my water heater and I was then told by the plumber that there was a missing component in the parts that I received from the water heater manufacturer. I then called the water heater manufacturer and was told by the manufacturer service representative that there were no parts missing from my orders. I agreed with that determination from the manufacturer as the parts I received were all identical the three separate times I requested them. They wouldn't incorrectly send the same parts three times! I tried to have my home warranty transfer my service request to a different plumbing company multiple times, but was told I could not do so.

I finally was able to transfer my request to another plumbing company. The new plumbing company came out and within one service call installed the parts I had requested from the water heater manufacturer within 20 minutes and my water heater now works perfectly. There were no missing parts, as indicated by the plumbers at GreenLife Plumbing. I spent hours of time wasted on trying to fix my water heater because of this plumbing company.

I do not recommend.

Wayne V.

Hello, I am writing this negative review as a warning to future customers. Greenlife Pluming has a very poor customer service department. I have had a very poor experience with them regarding the repair of a toilet wax ring. First, it was hard to schedule an appointment as they never answered their phones. I left five messages with a request fora callback and never received one. When I was finally able to contact them, I scheduled an appointment. The day of the service, my wife took the day off from work and waited. They never showed up nor had the common courtesy to give us a call letting us know they wouldn't be making the appointment. I called a total of six times leaving messages for a call back to address their not showing up. However, I never got a call back. Their system just rings and goes to voicemail. It is apparent the Greenlife does not care about its customers. It seems that it is not properly managed as there is not inter company communication. I would not trust that if something went wrong with their service and you needed to get ahold of them that they would get back to you. They work with AHS and seem to be a rag tag company who professionalism leaves a lot to be questioned.

Roberto C.

Bunch of thieves! We had an issue with water leaking near our toilet. Some kid gets sent over. Whatever, everyone has to start somewhere and he tells us about his experience working with his dad and his team. First issue was when he ignored me when I told him the leak was coming from the wall or the pipe under the wall. Told me it was a valve issue. Thought he knew hs stuff so we let him do his attempt. Took off my toilet (its a little important), took out the pump inside, and replaced the water connection. Surprise surprise. That wasnt the issue. He finally looks under the house and tells us water is leaking like we told him. We talk a for a bit while he tries to charm us. Tell us he needs to replace the pipe and needs to set a claim with Old Republic. He ends up telling us its a $200 fee for materials and cost of labor to do it. This is weird as old republic is good about certain policies and THEY ARE! THIS KID LIED TO US! He put down that the cost was for the materials and work, but it was because he wanted to remove a piece of wall and recurve the pipe in a way that was not in accordance with old republic. When we confronted him on this, he told us HIS BOSS TELLS HIM TO FOR COMPANY POLICY!!! Never trust these horrible people. Should be ashamed of themselves. Oh and about the toilet, he left it off and never bothered to put it back on nor offered to.

Lauren C.

I generally never leave reviews and I completely understand companies and people get busy. But this has been such a horrible experience that I want to warn other people about this company.
We were assigned them from our HOI. The short version, guy forgot his stud finder, told me his manger would be back the next day to finish installing the earthquake straps on our water heater. That was months ago. We've had multiple earthquakes since then. Finally after threatening to put a stop payment on, we got a call back. Guys came a few days later, but didn't have the piece they needed. Told me they had two jobs to do and would be back that day to finish. That was weeks ago. They won't pick up or return our calls. This company and their work, or lack there of, is a huge liability. 0/5 stars.

Jose G.

If I could give them 0 stars I would. Very unprofessional and understaffed company. I scheduled an appointment with them through American home shield warranty one month ago for the replacement of 2 showerheads and a valve for the washing machine. I have had now 3 appointments with them with today being the third. They were supposed to show up this morning between 9am and 11am and they were a no call no show. I called all morning about 5 times with no one picking up. American home shield also called them twice and they still didn't pick up. I highly recommend not using this company as you can see from all the reviews they are unable to follow through with their appointments and are not committed to fixing your issues. STAY AWAY!

Rachel W.

Was able to schedule an appointment within 2 days. Service tech went above and beyond, Traveling to a second store to make sure that I received my preferred faucet. Very professional, friendly, great communicators. Tech carried an N95 mask and covers for shoes. Took time to explain to me the issue and make recommendations not just for the issue I called about but other areas In my home that might be affected as a result. I used my home warranty for this service however, I would definitely call them if I needed bigger projects completed.

RatzArse M.

Absolute criminals. Avoid like Bubonic plague!! Technician came to my home when dispatched by my insurance company to resolve a sink stoppage. Vendor informed me he needed to return with appropriate tool to complete request. Vendor left my property, closed out case with insurance and collected payment. NEVER has returned any calls or messages of which I have left multiple. After a week of no sink and no contact I had to bring in another out of pocket plumbing service who came promptly, rectified the problem and cleaned up the mess left by Greenlife. I think they are running an insurance fraud operation not a plumbing service. BBB notified and caution alerts put out to HOA in area. Horrifying service. I will now leave a rave review for the service who cleaned up their mess. As a medical professional. In THEIR hour of need they better hope I'm more skilled in CPR and chest compressions than they are at their job. They sure as hell wouldn't get us thru Covid. Good luck

Munther F.

STAY AWAY! Worst customer service ever, no one anwers the phone even their ""Emergency"" number. They do not return phone calls. Very frustrating.
Stay away to keep your sanity!

Cari F.

I made a request for repair through my home warranty company (AHS) and was assigned a plumber with Greenlife. Carlos called on a Tuesday evening, and an appointment was scheduled for Thursday between 10am-1pm. At around 2pm on Thursday, I attempted to reach out to Greenlife because no one had yet to show up for the appointment. I left a message, and have still not received a call back. I looked online at my AHS account, and saw the time was changed to 8:42pm-9:42pm, which is outrageous in itself. Still, no one showed up. Today, I chatted with AHS to inform them that no one showed up to my house for the appointment and that I wanted to be assigned to a different contractor or to cancel the order. AHS contacted Carlos who said my appointment was for today, Friday, which was absolutely not true. I canceled the work order altogether after this mess. This is a terrible way to run a business, and by the looks of the other reviews, I am not the only person who has had issues with scheduling and no one showing up/calling back.