Greater Pittsburgh Plumbing

Chuck M.

Quick response to a sewer issue in my basement. They were professional and efficient in addressing and solving the problem. Couldn't have asked for anything more. They will be getting my business from now on.

Emily S.

This company was used by the buyers of our home for inspection and clean out. as you can imagine this is a high stress, need to be done in a timely manner situation.

Initial inspection was done where turbo cleanout and re-inspection was recommended these are the events that followed.

-Friday: GPP (two employees) for turboclean followed by camera inspection. Verbally advised by gpp employee that the lines look good, only issue is slight pipe sinkage around 35 ft, stated to be a minor issue.
-Monday 11/1: Contacted company at 1pm for report and videos. Company stated that they would get them to us as soon as they could.
-Tuesday 11/2: Contacted company for videos and report. Company stated that they have 1-3 days to provide a report and video.
-Wednesday 11/3:
AM: Contacted company for videos and report. Company stated that we would have videos and reports by the end of the day.
PM: Company contacted us stating that they ""lost the video from Friday, it is corrupt"" and they cannot review the video and give a report. They will have ""Stan"" come out in the morning to re-camera/inspect the line.
Thursday 11/4:
AM: Company member other than Stan comes to camera inspect the line. States issues with line, does not expand but ""we'll take care of it"". At this point I contacted GPP to speak with a manger to discuss the discrepancies between the verbal report we were given after the turbo cleaning vs today. The manager stated ""don't listen to him"" (employee that performed inspection), he doesn't review the video, Stan does. She was also aware that there was slight sinkage of the pipe at 35-38 feet but did not see anything else mentioned, she was aware of this issue, even without the video. She advised that she would call back prior to getting off for the afternoon at 2p, but did not call back.
PM: Stan calls to review video. States that there are issues with lines-does not go into detail. Stan states that he will write up a report. Videos sent at 7p, no report sent.
Friday 11/5: Estimate for large Amy emailed to us by the company. No report. When we contacted them for a report, we were emailed the report from the very first camera inspection of the line done with the buyers. Eventually, after calling back that day, we were sent a report.

We ended up paying for another inspection of the lines from another company because we could not trust the work done by GPP.

I would never recommend this company.

Andy F.

Based on recommendation of someone I trust, we hired Greater Pittsburgh Plumbing to install a sump pump. While it's not been tested by a flood (yet), I think the work was very well done and I expect it to work once flood-tested. Mike, who led the project, is really good. He's clearly an expert at spec'ing and installing sump systems and he spec'd out the work. And Blake and Nick who dug out the sump pit and installed the drain piping were also very good. I'm happy with the work. I think Mike is super and Blake and Nick were great. I'd be happy to work with them again.

I would have given 5 stars if it weren't for three things about how their office/planning works.

(1) They sent out an electronic bid which I accepted and paid deposit online. And then nothing... Two weeks later, I called and said I accepted and paid and got email confirmation through their online system and was waiting to hear about planned work schedule. They said, ""oh, we expected you to call us. We'll go ahead and schedule you now."" And they gave me a work date and start time on that date. Guess I lost two weeks not knowing to call to schedule right after accepting and paying electronically.

(2) I communicated the work date and start time to the tenant who made arrangements to work offsite while jack hammering was going on. Come the date+time no one showed up so I called Greater Pittsburgh Plumbing and they said, ""yeah, we can't get to you today, we think we can be there tomorrow 8am, but call us around 7:15am tomorrow to be sure."" When I called the second day, they said ""Not today but we think tomorrow."" I called each day at 7:15am for another 3-4 days, each day delaying another day and making new arrangements with the tenant. After just under a week, they said they'd be out that day mid-day and they did indeed come mid-day. The next morning, I got a text (at least I didn't have to call) from a crew member saying the crew had to go somewhere else that and couldn't work our job that day (I went through another reschedule with tenant that day). The job was finished the third day, taking 1 1/2 days to complete. My tenant grew (understandably) frustrated through this whole process.

(3) This is very minor, almost petty perhaps, but we paid $50 for an estimate and that wasn't credited back on a job was greater than $4K. That's their practice, but it just felt wrong.

Because their work was good, I'd be willing to work through some of these hassles now that I know how their office+planning ""system"" works. Was a bit painful learning these things on-the-fly, especially managing it all with a tenant.

Ye P.

Very quick response and come in with mask and gloves. Quickly find the clog site and finish the job clean and professional. Thank you

Jemma C.

We were charged an $89.00 emergency fee even though I said we could wait till the morning. Toilet was leaking and plumber changed the wax ring and charged us $264.00 for that! (That wasn't even the problem, it's still leaking) Price gouge much???

Leslie P.

I had a dye test done 3/5/2021. Storm drain were not included.The French drain from another company was wrong. So I immediately failed test. This company wrote me a estimate to redo the French drains and was told they would do the rest of the test when they come back for neighbors house and/or corrected drains. I have no test results in hand only $3600 estimate.I also called days after because the dye was still in downspout. I was concerned about something was blocking lines.In order to find out if something needed snaked. I was not given an estimate to snake the drain only a $49 or $59 service call charge that had to be paid up front.I may have agreed to service charge if it went to the price of work done. If I paid $100 last week and had nothing but a new French drain estimate and told the rest of the test is inconclusive. It would be done at a later date. I guess after paying $3600. No one have ever followed up to find out if problem was corrected to finish the part of the test I didn't received. I had a sump pump installed and the drain rerouted from the company that warrantied the original drain. Just put it this way. I lost $100 because I'm basically at starting point. No test results or rescheduling to complete the failed test.I do not pay $60 to be on someone's schedule to only find out there will only will be another estimate of $3600 plus a rough estimate of $250 on top of $60 to see why dye water haven't receded No thank you.

Mary U.

We obtained Greater Pittsburgh Plumbing to do a sewer inspection. Dan the owner is an amazing and honest contractor. His level of knowledge is outstanding. Greater Pittsburgh Plumbing took the time to be thorough. It cost $99 for the inspection. Other competitors $300. We would recommend this company and use them again.

Karen L.

I needed to confirm (right away) that the sewer line was intact for my buyers' home inspection report as their plumber had said he was not able to access the house trap and it would cost $3000 to dig it out and move it. Stan came the same day and did a camera inspection (with no issues accessing the house trap) and confimed that the line was intact and in good working order. A HUGE THANK YOU to Stan and Greater Pittsburgh Plumbing for being honest and kind, for fitting me in right away, and for saving me from being scammed out of thousands of dollars. I will refer you to everyone I know!!!

S G.

I scheduled my sewer cam inspection for a house I am buying, and scheduling was easy, about a week out, and they have the ability to bring water to the property (which we needed since the water was turned off). The worker was a couple minutes late, but who isn't, and completed the inspection quickly and didn't have to use the water. I received my report and video within the day, and the real kicker was they refunded me the extra fee for the water since they didn't have to use it!

Rita W.

I have used this company several times now, for various plumbing services. They are competent, professional and competitively priced. The office staff does their diligence to get the customer on the schedule and then the technicians show up as scheduled. They explain the process so that a lay person can understand. So glad they are in this area!