Graydon Kouri Plumbing Heating Air Conditioning

Grace J.

AHS home warranty sent this company to fix my shower leak. They did not resolve the issue. Replaced it with a wrong size knob and was to return the next day to complete the job. They never returned to complete the job and when my husband left a message, they did not return his call. Absolutely poor customer service. I do not recommend this company.

Nino J V.

Went through plumbing service work via my AHS insurance. At first I was hesitant when being referred to Graydon Kouri Plumbing by AHS after reading all of the Yelp reviews. However, I was impressed by the timeline of repair from the initial call to Ashley (I believe) to her follow up call and the technician that came to my home to inspect the leaking ball valve on my water heater line. Even the part(s) being ordered were expeditiously since I have an old style valve thus certain modifications have to be made. All in all, it took less than 1 week from start to finish. Very nice customer service. Thank you once again.

Jim Y.

Avoid this company at all cost!!!! My home warranty company sent them to repair my furnace. Instead of working on the problem, he actually purposefully cut the wire and then claim home warranty don't cover this and gave me an outrageous estimate to pay out of pocket to fix it. This guy is not honest. Please do yourself a favor and stay away from them. All the negative review says something. I wish I could have them below zero rating.

Kayla B.

Graydon Kouri Plumbing Heating and Air did a wonderful job in assisting me with my AC that decided to stop working on me right in the middle of the hottest part of Summer. Fortunately, The staff and Graydon himself were very communicative and responsive to my questions or concerns. They got back to me in a timely matter and even responded back out the moment I felt there was another concern that needed to be looked at. Graydon is very professional, thorough, and polite. I recommend Graydon to anyone locally who wants quality service from an honest business. Thank you for your help !

Tiffany L.

This company truly stands by their values. The owner goes above and beyond to make sure you're satisfied with their service. I would highly recommend this company if you're looking for honest, friendly and efficient service.

Fatema M.

American Home Shield sent Daniel with Graydon who came in tired. Was not able to fix my faucet but did not communicate with American Home Shield to inform them that my faucet needs to be replaced. Here it is over 3 weeks and I am still waiting. No response from my voicemail messages to Graydon Kouri Plumbing Heating!!

David G.

American Home Shield assigned this company to come out and check my water heater which would not stay on. I made the request on a Friday at about 11 a.m. I knew they did not work on weekends. No big deal. I called the that Friday afternoon, the following Monday, and Tuesday to leave voicemails. No return calls. I called AHS that Tuesday and demanded a new company be assigned. They begrudgingly assigned a new company that called the same day and came out the next day. Poor customer service.

Joyce H.

I had an appointment for my AC on 6/17/19 scheduled on 6/12/19, from 1-5, took off work and they didn't show up or call. I called them the next morning and they acted like it was no big deal and said the next appointment was on 6/27. Don't use them.

Lezah B.

I wonder if their Plumbers are really certified! Deserves no stars at all!

Here goes my story so all possible clients will understand what I went through...When I requested my Home Warranty company to refer me to another plumbing vendor due to issues of a prior one. This co. was referred to do the job order of a possible leak/moisture build up in the Master BR closet. The call was 2/26 and I missed it. I called back right away, but seemed like their phones does not have a consistent VM set up. I called again a couple of times, finally went through and was scheduled to see my place on Wed 12-5pm. They said, they will call to confirm visit prior. No calls received and we started calling from 3-5pm because we do not know if they will still come or not. It says, no VM set up! 5:16pm came and a plumber knocked. Ok, he admitted he didnt call and he is late. This os a point against their company in regards to promptness and communication. So, we have shown him what he needs to see. My doubts got stronger when he ask me this...""so, what do you think about this?"" I told him this has been seen by another plumbing co. and they said there is a possible leak! I asked him back...MY opinion does matter because this is not my field! He went to my daughter's shower area (which the opposite wall is my closet wall) , LOOKED around only and did not even turned ON the shower! Went back to my closet area and said, ""I dont want to open this wall because ""MY GUESS"", i will not find a leak at all!"" ...

What? I told him straight, I WONT BET ON YOUR OPINION BECAUSE YOU ARE BASING IT ON A GUESS! My temper is starting to build up but still gave a chance to believe in their work. They made a 1x2ft hole in my wall. They found dried trace of water but no active leak and moisture. (Note: He did not turned ON the shower!) His final diagnosis was, might be the panels of the bathroom wall needs RECULKING! No matter how much we tried to believe him, my husband and I still doubted his skills. Since a hole in the wall, is left open for another company to fix it...and our gut is telling us something is really wrong. We turned on the shower and saw active leak and drip of water where hole was at. WE HAVE PICTURES AND VIDEO TO PROVE! We were right all along to doubt him!

This company needs to make sure that their plumbers have TRUE skills to do their job! Or yet to make sure if they are qualified and certified at all! Their office needs to have a proper VM set up.

Ivan V.

Be carful with this company. I had to use them through my insurance that my insurance eventually kicked them off the job because they took 3 weeks to respond back. They weren't around long enough or did any work besides pressure testing my system but I could say that this company stoled the freon that I had in my system to resell it and when I tried to contact them about it they ignored all my phone calls.