Graydon Kouri Plumbing Heating Air Conditioning

Pinky A.

If I had the option of not giving the a star I would!! The lady ( if u can call her that) Jennifer is one rude b#%!. She need to lean people skills and customer service.
We have been having problem with or a/c unit since June of 2013 six visits later and the unite is still not working properly. Parts after parts have been replace. Our unite is old and they keep telling our insurance that it just need new parts and that it's reparable.. Well yes it reparable but whats the point if it gets fixed just for another to brake down. U think that maybe after comeing in to fix part after part on the same unite a GOOD A/C company would just tell u its not worth the repar and tell ur instance that a new unite need to be installed. Well this company is not a GOOD one. I have a 7 month one in the home and having to wait 2 week for and appointment to come look at the unite to only be told that they need to order the part and it will take 7-10 days to arrive is a bunch of bull! Having to wait in a hot house w/ a fussy HOT cranky baby is not fun. Yes I get that since we do have a home owner insurance their is a wating on aprovl crap but really, and when calling to get information on the status of the repair that Jennifer b#%! Talks to you reud and refuses to give u information. Let just say that w/ the six visit and paying my part for the insurance I have all ready payed this years due and then some. I would be given the choice of this company or a new company up and comeing w/ no years of experience I would choose the new people, cuz this company just sucks!

Dr. Larry B.

I am not sure where to start with the excellent service and quality workmanship that Graydon and his team provide. I have worked with Graydon now for nearly 10 years and he takes care of all of my properties. He is honest, dependable, caring and truly more than fair in his pricing. Graydon is simply a good guy and he will be my HVAC provider for life! He will not disappoint. Integrity, fair pricning, quality work, exceptional service service. Not sure what else we could ask for. He is truly excellent!

Dr H S.

Excellent diagnostician. He's systematic and effective, and an outstanding gentleman. He recently accomplished a job on his own that would have required a whole team to do it. I would definitely do business with him again.

Essence W.

If you have an urgent issue, I would not recommend this company. Our water heater broke and it took them 3 weeks and multiple visits to get it fixed.

This can't be their standard timeframe as I imagine they'd be out of business if all their customers had to wait 3 weeks for hot water.

We did use them though American Home Shield, I saw another reviewer noting similar issues in this situation, perhaps this company just doesn't provide their same level of service when insurance is involved...

Zina S.

Excellent company and did great job fixing AC at my rental property. They were actually a second company assigned by American Home Shield. The first company didn't do any job at all saying that AC was installed too close to the house wall and it was not their job to move equipment. So before even scheduling any work with Graydon, I contacted the company, namely Jennifer, sent her pictures of the unit and asked if it even made sense to pursue the repair route. I must stop here for a moment and give a separate praise to Jennifer. She is friendly, helpful, responsive and responsible. Jennifer asked for additional pics to show the installation at certain angles and never tried to dismiss my questions or push with the job. In the end, Jennifer set up time with renters and Graydon did fix this AC regardless of the fact that it really stands very close to the wall. Cannot ask for better service.

Monica R.

We called Graydon Kouri on Saturday Morning after we noticed our downstairs AC was working but not cooling. They came today (Monday), were courteous, replaced a pump and did not overcharge. I would highly reccommend and use them again! Thank you!

Michele K.

Keith and his assistant of Graydon Kouri Plumbing Heating A/C came to my rescue on the Fourth of July to replace a motor for my A/C unit. Most places told me I'd have to wait a week, but the receptionist was kind enough to ""squeeze"" me in. Keith was friendly, knowledgeable, and efficient. The fact that they did this on a holiday was what impressed me. I don't know why there were negative reviews because my experience was positive! I went with this company on a referral and I'm so glad I did! I'd use these guys again in the future!!!!

Rachel L.

Graydon of the Graydon Kouri company has been the handyman I have used on several occasions through American Home Shield. He arrives when he says he is going to arrive, he does what is needed and some; he cleans up after the work is done and he offers helpful household hints to avoid future problems. I am surprised at the complaints I have read. My experience is that Mr. Kouri will do everything he can to resolve the problem.

Marcella L.

I just had my water heater replaced by Graydon Kouri Plumbing they did a great job. My old water heater leaked and caused water damage to the wooden platform and sheetrock behind the water heater. They replaced the wooden platform and sheetrock. They also cleaned up very well. I was impressed. There is a fee to remove the old water heater, so we decided to dispose of the water heater ourselves. To our surprise, this company removed the old water heater at no charge. That was very kind of them we did not expect that service. I will use them again and recommend them to others. Great service!

Shelia V.

I'm only giving 1 star because 1/2 star is not an option here!!!!! They were assigned to service a leak in my home, by American Home Shield. The technician came out and was fairly nice. After accessing the problem, he would contact the insurance company, then let me know if the repairs were covered. This is where everything goes to CRAP!!!!

Several days pass and no response, I phoned the company, asked what the disposition was and was told, the technician had the info and would get right back to me and they took my number.

Another day passes, nothing! By this time my leak is still going on and I'm into this thing of being put on hold for 3 days! Called back on Friday and left a message inquiring what was going on and if the repairs were covered? Tuesday, no response, leak still ongoing! Tuesday afternoon, I had received a letter from the insurance company informing me the item was not under coverage. I phoned Graydon, who responded they weren't aware of this and took my number again and the tech would phone me that afternoon/eve. I waited another day, no phone calls from them, so I phoned my insurance company, who informed me, that the item wasn't covered and that they had received all information on the service call from Graydon and had provided a response to Graydon over a week ago!!

All the time I had been phoning Graydon and being given a freaking run around and had the damned leak continuing, they knew damned well what was going on!!!!

Shay and Jennifer, not sure if they are related or if this is a family run business, but this is total unacceptable treatment of customers!!! They play dumb really WELL, smiling while screwing the customer!!!!!!