Grace Plumbing

Amanda C.

John came out the next day (non emergency). He addressed the problem right away and resolved the issue in under an hour.

Chris R.

Hot water heater overheating. Call them and I'm told they need to rebuild it. Asked why a rebuild. """"All the parts work together, cost is $325."""" And that's without even taking a look at it. Informed the fellow the elements don't need to be replaced because we have LOTs of VERY HOT water. He insisted that is what is needed. I relented because I needed it done ASAP, then was told someone would be out the next day. Get a call late mid-morning the next day from the guy who was supposed to come out. Asked me what model it was so I told him. """"That's a very old water heater"""". Said he was at the supply store to get parts so he needed to know the model. I then told him I didn't need a rebuild I needed a repair, likely a thermostat. He laughed at me so I told him to forget it, i.e. don't come out (they haven't even asked my address at this point). Hung up on him, called Ken's Plumbing, Tim was out at 4:00 the next day, tested elements, both good. One thermostat bad, but I had him replace both while he was there. Took 30 minutes, cost was $119.59. Don't call the yokels at Grace. I bet they take advantage of a lot of elderly people. Scam artists.My major was electrical engineering, repaired a lot of high tech scientific equipment in my years. Never did a """"rebuild"""" due to a failed component.

Amy Foster H.

Called to have some pipes capped, they said just to come out it would be 495 dollars, I declined. Then they called a few minutes later and they asked how much I would consider paying, I said 100 dollars, and they said not worth it and hung up. Horrible unprofessional.

Max G.

We had an emergency in our home and Grace plumbing was a life saver. Very professional and courteous and would highly recommend them to anyone that needs any sort of pluming work.

Susan A.

Grace Plumbing came to fix a leaky toilet in a Condo i own. I was out of town at the time my son was there. I talked to them on the phone. They called me and told me it would be 425.00 which is super high but i agreed because i was out of town and needed it fixed ( my first dumb mistake ) I gave him a credit card # over the phone (my second dumb mistake ) they charged me almost 800.00 . I called the man that did the work and he said to late now to me.He was there for 1 hour. The part cost under 20.00 . I have called many plumbing companies i could have gotten it done for under 200.00 very shady company. I am looking into legal help with this please don't make my mistake. Call around get prices !

AV B.

I had a leaking toilet pipe right at 5:00 pm. I knew I would pay after hours rates to anyone who came out. I called 2 companies, and Kevin at Grace was able to get to me the soonest. I texted him a photo of the issue and he was able to quote the price over the phone. Very professional.

Brandi G.

I was hopeful after my initial phone call and looked forward to a free second opinion on a leak that was most likely under the slab. Things quickly changed and I was left very disappointed with extremely high pricing and a poor customer​ service experience but I rushed the decision because I wanted to get this nightmare over with ASAP. After the fact, I spoke with several other local plumbers, all of whom were in shock that I paid approximately $2200 for leak detection and a slab leak that took a few hours to repair. Many local companies have flat rates of approximately $500 for slab leaks, $750 after hours. Never rush a plumbing repair. Call around. Take time to research costs. Lesson learned. Hind sight is 20/20.

Andrew L.

Grace Plumbing is risky business. My wife and I had just bought a house a few months ago, and had a leak in our toilet. We called a few plumbers in the area and Grace's was the first to call back. The owner said he would send his worker over to our house. When he got there he looked at the leaking toilet and 2 others, our inspector said they all needed to have the guts replaced. The guy (whose name I'm forgetting now, months later) said he would give us """"a deal"""" and replace the guts in all 3 toilets for just $900. We are first time home buyers and didn't know anything about plumbing pricing so we said okay, he """"fixed"""" the leaking toilet that day and said he would come back to fix the other two another day. He charged us around 300 for that first toilet and said we could pay him for the other two when he came back. Well, when we told our parents how much we paid, they told us to call someone else and get another estimate. We called Pro Craft Plumbing, and the plumber came and fixed the other two for less than the price of that one toilet. They also looked at the toilet Grace's plumbing """"fixed"""" and showed us it was a mess inside, not to mention the toilet was constantly running. Pro Craft recommended we call back Grace's plumbing and have the guy come and fix it for free. After the owner screamed at me on the phone and hung up, he called back to say he'd send his guy back out. The plumber came back to """"fix"""" the toilet, it is now MONTHS later and it is still running due to a damaged gasket from overtightening. As I'm writing this review, that toilet is running. Not only did they swindle us out of a lot of money, they were rude and unprofessional; I would not recommend their services to anyone.

Amy M.

They originally charged my daughter 1097.00 to replace a sink! After I discussed it with them they removed the 400.00 """"leak detection"""" fee! So we paid 697.00 to replace a sink that could not have cost more than 100.00 and a faucet that could not have been more than 100.00. 400.00 labor charge to replace a sink! They saw a single woman and took advantage of her. I would never recommend them to any one, ever. What a rip off.

Alex K.

There was some miscommunication with the plumber that was sent out to my house, but the owner handled it professionally. He personally called me, offered to help remedy the situation, and offered suggestions on how to deal with the problem I was having. Now THAT is customer service.