Grace Plumbing

Susan A.

Grace Plumbing came to fix a leaky toilet in a Condo i own. I was out of town at the time my son was there. I talked to them on the phone. They called me and told me it would be 425.00 which is super high but i agreed because i was out of town and needed it fixed ( my first dumb mistake ) I gave him a credit card # over the phone (my second dumb mistake ) they charged me almost 800.00 . I called the man that did the work and he said to late now to me.He was there for 1 hour. The part cost under 20.00 . I have called many plumbing companies i could have gotten it done for under 200.00 very shady company. I am looking into legal help with this please don't make my mistake. Call around get prices !

AV B.

I had a leaking toilet pipe right at 5:00 pm. I knew I would pay after hours rates to anyone who came out. I called 2 companies, and Kevin at Grace was able to get to me the soonest. I texted him a photo of the issue and he was able to quote the price over the phone. Very professional.

Brandi G.

I was hopeful after my initial phone call and looked forward to a free second opinion on a leak that was most likely under the slab. Things quickly changed and I was left very disappointed with extremely high pricing and a poor customer​ service experience but I rushed the decision because I wanted to get this nightmare over with ASAP. After the fact, I spoke with several other local plumbers, all of whom were in shock that I paid approximately $2200 for leak detection and a slab leak that took a few hours to repair. Many local companies have flat rates of approximately $500 for slab leaks, $750 after hours. Never rush a plumbing repair. Call around. Take time to research costs. Lesson learned. Hind sight is 20/20.

Andrew L.

Grace Plumbing is risky business. My wife and I had just bought a house a few months ago, and had a leak in our toilet. We called a few plumbers in the area and Grace's was the first to call back. The owner said he would send his worker over to our house. When he got there he looked at the leaking toilet and 2 others, our inspector said they all needed to have the guts replaced. The guy (whose name I'm forgetting now, months later) said he would give us """"a deal"""" and replace the guts in all 3 toilets for just $900. We are first time home buyers and didn't know anything about plumbing pricing so we said okay, he """"fixed"""" the leaking toilet that day and said he would come back to fix the other two another day. He charged us around 300 for that first toilet and said we could pay him for the other two when he came back. Well, when we told our parents how much we paid, they told us to call someone else and get another estimate. We called Pro Craft Plumbing, and the plumber came and fixed the other two for less than the price of that one toilet. They also looked at the toilet Grace's plumbing """"fixed"""" and showed us it was a mess inside, not to mention the toilet was constantly running. Pro Craft recommended we call back Grace's plumbing and have the guy come and fix it for free. After the owner screamed at me on the phone and hung up, he called back to say he'd send his guy back out. The plumber came back to """"fix"""" the toilet, it is now MONTHS later and it is still running due to a damaged gasket from overtightening. As I'm writing this review, that toilet is running. Not only did they swindle us out of a lot of money, they were rude and unprofessional; I would not recommend their services to anyone.

Amy M.

They originally charged my daughter 1097.00 to replace a sink! After I discussed it with them they removed the 400.00 """"leak detection"""" fee! So we paid 697.00 to replace a sink that could not have cost more than 100.00 and a faucet that could not have been more than 100.00. 400.00 labor charge to replace a sink! They saw a single woman and took advantage of her. I would never recommend them to any one, ever. What a rip off.

Alex K.

There was some miscommunication with the plumber that was sent out to my house, but the owner handled it professionally. He personally called me, offered to help remedy the situation, and offered suggestions on how to deal with the problem I was having. Now THAT is customer service.

Howie L.

I do not recommend using them. They wanted to charge 4 times what it actual cost to fix the issue i was having and charge $100 just to come out to point out where the leak was even though i told him where the leak was. Biggest rip off. I highly recommend Gembecki Plumbing!

D S.

Very nice and quick response. Everything was great until the bill. Original quote was $250 to replace shower cartridge (Which seemed high but I needed it done). Man accidentally broke the handle and charged me an extra $50 to go to HD and replace (part was no more than $20). Not one to give reviews at all but they gave me $15 off for it. Shower works though!

Ginny B.

Kevin came out very promptly afterhours when I had a plumbing emergency on a Friday night. He was courteous, professional, and thorough. I appreciate his knowledge and expertise. He replaced our pipe and valve behind the toilet. He was there for us when we really needed him.

Amber M.

Does good work. Didn't make me wait too long and had good communication. He gave me some good advice on future plans. He cares about his customers and reputation so that's good.