GPI Plumbing

Sheldon H.

A Thanksgiving Horror Tale
I cannot recall or even imagine any business that is more confused and incompetent. We had a kitchen sink stoppage the day after Thanksgiving. Carmelo arrived, cleared the stoppage, supposedly put the sink back together, charged us $175, and left.

Assuming the job was done correctly, we used the sink as if it had been. We discovered the sink was leaking the next morning with a sloppy, wet, mess under it soaking into the cabinet. We spoke to Denny (Danny?) who told us it would be cared for right away. Nobody ever showed up that day, not a phone call ... crickets ... more unreturned phone calls were made Sunday, Monday, Tuesday, and Wednesday, and message were left, but never returned. On Thursday, I called and actually talked to a person early in the day (I was amazed that there was actually a person to answer the phone). She said the message would be delivered and the problem would be cared for. Nobody returned the call or showed up. At 4:45, I called again asking when someone would care for this. The person who I talked to said there were no messages left from me. I told him that I would be disputing the credit card charge, and Denny/Danny called me in about 2 minutes promising it would be cared for asap. He said he ""forgot"".

Today Friday, I left work early to get home to allow access for a service man, and made innumerable phone calls trying to find out when someone was going to arrive. Denny/Danny sent a text at 1 pm telling me he would have someone there soon. At 5 pm I sent a message to him asking him to define ""soon"". Denny/Danny said I had been confused with other customers (I cannot imagine what nightmares those poor, unwitting fools are enduring). And the most recent promise was made at 6:12 pm that John would be there within an hour. I have been totally neglected. It is now 7:30 pm and the sink still leaks without a word from John or Denny/Danny.

8 pm, John showed up and fixed the cross threaded plastic nut Carmelo had ""screwed"" up in about 10 minutes. I take back the incompetent comment when it comes to him. I wish he had his own company, and I would not hesitate to hire him in the least. 5 stars for John.

So, if you don't mind waiting 7 DAYS to get a job done, call Denny/Danny, and if anyone actually answers the phone, make certain you request John and don't let Carmelo in the door.

Even if Denny/Danny had the decency to offer to refund a portion of the confiscatory fees he charges, I would not ever call this business again. You should not either.

Try Sean McMahon in Truckee. Someone recommended him to me, unfortunately after I had fallen into the GPI black hole.

Colin P.

Came back from a trip to find the our sewage line was frozen, on a Sunday! Call GPI and Sean came out within a couple hours.He unclogged the line and we were able to use our bathrooms again. Very friendly and professional.

Mike G.

Answered an emergency call at 9PM had people out the next day morning on a weekend excavating and fixed our major plumbing issue with in a couple hours. Completely professional and was over all a fantastic experience.

Kevin D.

I called and left a message with the answering service and got a call back from Danny, right away. He solved my problem over the phone and was available if that didn't work. He saved me time and money!
I really appreciate his honesty and willingness to help.
Kevin
Owner in Tahoe Donner

D S.

Called on Wednesday 1/28/15 because our cabin's water shutoff valve broke as I turned it off...left message with answering service. When I didn't get a call back a few hours later I called again. Danny called back and said he would have John check it out Thursday. So I wait and call again Thursday afternoon and John says he took a look and I need a new valve to turn water on under the house but I need to wait for Danny to call me back with a quote....no call, left another message Thursday and today is Saturday and still no call back, no quote, being we have no water at all at our place I cannot believe how unprofessional this company is. How can reviews be good......Ridiculous.

Kevin H.

I called Danny at GPI on Saturday morning for a service call at my place in Tahoe-Donner as I had a leaking sewer pipe. Danny called back quickly and was on site in 30 minutes. He quickly identified the issue and fixed the problem at a reasonable and fair price. While he was on site he answered several other questions that we had about plumbing matters and was extremely helpful. I would highly recommend GPI and use them again for a future service call.

Eric F.

Having arrived late on a Friday night at our newly acquired cabin at Tahoe-Donner we found that the water heater and various taps were not working or leaking. Danny arrived within 30 minutes of our call and did a great job of fixing everything that night. I know he was working beyond his shift to do so. He has also been a resource on a number of items including the process to winterize between visits. I can't say enough good things about the GPI service.

Eric F. Greenbrae, CA

Suzy S.

guy was nice enough-- service call of $95 BUCKS for 15 mins to tell me that the motor was burned out on my garbage disposal-- wanted $400 to install a new disposal-- AND THEY WERE ONE HOUR LATE WITH NO CALL--- 2 stars ONLY because the service guy was nice

GRACE K.

My toilet leaked at 3 a.m. on a Friday, and I called GPI at 7 a.m. on Saturday. Danny called back an hour later and came to fix it that same day. He was super friendly and very professional. He explained the problem clearly and fixed it quickly.

Allan S.

Called GPI with emergency plumbing problem at cabin in Tahoe Donner. Danny called back and instructed me how to fix the problem on my own for a $10 part!! I'll definitely call GPI in the future for plumbing problems - they are the greatest.