GPI Plumbing

Star P.

Called a week in advance for an appointment. Was given a day, but open window for time. They were a NO SHOW after we waited all day. After calling the following Monday, had to leave a message with the answering service, and have never received a call back. They have poor customer service, a total disregard for the customer's need or time, and seem to be a very unethical company. Stay clear of GPI Plumbing!

Lacy C.

I called on a Saturday for a time sensitive issue (low water pressure, possible leak) and was told they could come Monday morning. I called Monday morning to see what time they would arrive and they said our house was too far and there was ""too much traffic."" Very unprofessional. Look elsewhere if you need a reliable and responsive service provider.

Dan C.

GPI was great to work with. I had a leaking water heater (2 of them) and asked if they could come out for a free consultation on what to do.
They came out, gave me some options, and helped me with tips on what to do when not at the house for an extended period of time.

I decided to get a tank-less water heater through them. Danny was great on the phone and they came out right when they said, installed it in an afternoon, and it's been a huge positive change!!!

I would use them again for any plumbing need in a heartbeat.

Rob E.

When our hot water heater conked out on the weekend after Christmas, I figured I'd be paying a premium, if I could find anyone to fix it at all. Danny at GPI was recommended by our own plumber, who was out of town. Danny called back in minutes, asked for photos, gave diagnostic suggestions over the phone, and within 15 minutes we fixed the problem! Danny pretty much restored my faith in humanity. I won't hesitate to call GPI in future with any plumbing issues. Thank you Danny!

Kate S.

GPI plumbing helped us when we were selling our condo, arranged by a realtor. However, they have never come through with an emergency request.

First time we called was winter on a holiday weekend. I figured it was because they are busy but on-call never even reached back out. Called today asking for someone to go check out a major leak as we are out of town. Again, no call back. If you need emergency response, look elsewhere.

Sheldon H.

A Thanksgiving Horror Tale
I cannot recall or even imagine any business that is more confused and incompetent. We had a kitchen sink stoppage the day after Thanksgiving. Carmelo arrived, cleared the stoppage, supposedly put the sink back together, charged us $175, and left.

Assuming the job was done correctly, we used the sink as if it had been. We discovered the sink was leaking the next morning with a sloppy, wet, mess under it soaking into the cabinet. We spoke to Denny (Danny?) who told us it would be cared for right away. Nobody ever showed up that day, not a phone call ... crickets ... more unreturned phone calls were made Sunday, Monday, Tuesday, and Wednesday, and message were left, but never returned. On Thursday, I called and actually talked to a person early in the day (I was amazed that there was actually a person to answer the phone). She said the message would be delivered and the problem would be cared for. Nobody returned the call or showed up. At 4:45, I called again asking when someone would care for this. The person who I talked to said there were no messages left from me. I told him that I would be disputing the credit card charge, and Denny/Danny called me in about 2 minutes promising it would be cared for asap. He said he ""forgot"".

Today Friday, I left work early to get home to allow access for a service man, and made innumerable phone calls trying to find out when someone was going to arrive. Denny/Danny sent a text at 1 pm telling me he would have someone there soon. At 5 pm I sent a message to him asking him to define ""soon"". Denny/Danny said I had been confused with other customers (I cannot imagine what nightmares those poor, unwitting fools are enduring). And the most recent promise was made at 6:12 pm that John would be there within an hour. I have been totally neglected. It is now 7:30 pm and the sink still leaks without a word from John or Denny/Danny.

8 pm, John showed up and fixed the cross threaded plastic nut Carmelo had ""screwed"" up in about 10 minutes. I take back the incompetent comment when it comes to him. I wish he had his own company, and I would not hesitate to hire him in the least. 5 stars for John.

So, if you don't mind waiting 7 DAYS to get a job done, call Denny/Danny, and if anyone actually answers the phone, make certain you request John and don't let Carmelo in the door.

Even if Denny/Danny had the decency to offer to refund a portion of the confiscatory fees he charges, I would not ever call this business again. You should not either.

Try Sean McMahon in Truckee. Someone recommended him to me, unfortunately after I had fallen into the GPI black hole.

Colin P.

Came back from a trip to find the our sewage line was frozen, on a Sunday! Call GPI and Sean came out within a couple hours.He unclogged the line and we were able to use our bathrooms again. Very friendly and professional.

Mike G.

Answered an emergency call at 9PM had people out the next day morning on a weekend excavating and fixed our major plumbing issue with in a couple hours. Completely professional and was over all a fantastic experience.

Kevin D.

I called and left a message with the answering service and got a call back from Danny, right away. He solved my problem over the phone and was available if that didn't work. He saved me time and money!
I really appreciate his honesty and willingness to help.
Kevin
Owner in Tahoe Donner

D S.

Called on Wednesday 1/28/15 because our cabin's water shutoff valve broke as I turned it off...left message with answering service. When I didn't get a call back a few hours later I called again. Danny called back and said he would have John check it out Thursday. So I wait and call again Thursday afternoon and John says he took a look and I need a new valve to turn water on under the house but I need to wait for Danny to call me back with a quote....no call, left another message Thursday and today is Saturday and still no call back, no quote, being we have no water at all at our place I cannot believe how unprofessional this company is. How can reviews be good......Ridiculous.